Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
5 5 272 83% 4 561 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.

Reviews 1, 3 and 4 stars

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Rosa F.
Rating: 4 out of 5
following a purchase from 07/01/2024
I'm satisfied with the product they sell, but not with the customer service, they don't answer the questions asked, which creates mistrust.
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Véronique D.
Rating: 4 out of 5
following a purchase from 04/01/2024
Shipping costs are too expensive
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Philippe M.
Rating: 4 out of 5
following a purchase from 24/11/2023
Problem of breakage with my order, customer service really top notch, immediate replacement of broken jars. Products as good as ever.
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Megan T.
Rating: 3 out of 5
following a purchase from 15/12/2023
Too bad the jar of lavender honey was poorly sealed. it leaked into the package .
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Response from Le Comptoir de Mathilde
Hello, Megan,

We're very sorry about this incident with your jar of lavender honey. We always strive to pack our products well to avoid any inconvenience during delivery. We will be checking our packaging procedures to avoid this happening again in the future. We hope you are satisfied with the rest of your order. If you have any further questions or comments, please do not hesitate to contact us. We thank you for your confidence.

Yours faithfully

The Comptoir de Mathilde team
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Laure C.
Rating: 3 out of 5
following a purchase from 18/12/2023
I was satisfied in spite of a jar of aperitif found slightly opened and which thus leaked on the gift wrapping made by the preparer of the order... so I had to clean and redo it.
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Response from Le Comptoir de Mathilde
Hello Laure,

We are sincerely sorry for the inconvenience caused by your order on our website. We will pass this comment on to our logistics team so that they can pay more attention to the packaging of our products in the future. We would like to thank you for your satisfaction despite this incident. We hope to see you soon on our site.

Yours faithfully
Le Comptoir de Mathilde
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Stephanie S.
Rating: 4 out of 5
following a purchase from 21/12/2023
Well-packaged parcel, arrives quickly. Too bad there were so many products unavailable.
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KARINE M.
Rating: 4 out of 5
following a purchase from 03/12/2023
Chocolates delivered just before the start of the school vacations following a reminder, as a gift for the school. The teacher really liked the school kit! We've had great feedback on the chocolates. I'd recommend them!
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Nathalie D.
Rating: 4 out of 5
following a purchase from 08/12/2023
Everything was perfect except that I had another address for the invoice as it was a gift. But the person who received the gift also received the invoice.
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eric V.
Rating: 4 out of 5
following a purchase from 30/11/2023
Good product
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Michèle A.
Rating: 4 out of 5
following a purchase from 16/12/2023
As the parcel was a gift, I had asked for a message to be attached to my shipment. However, the recipient didn't get the message and therefore didn't know who had sent him the parcel.
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Cristian F.
Rating: 1 out of 5
following a purchase from 05/12/2023
Dificult to talk to them. Too long delivery times and very slow comunicattion
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Cecile D.
Rating: 4 out of 5
following a purchase from 01/12/2023
Very good but not cheap...
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Rachel S.
Rating: 1 out of 5
following a purchase from 14/12/2023
Overpriced for an average product. :/
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Cindy J.
Rating: 4 out of 5
following a purchase from 03/12/2023
Very good products, for a gift
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marie-noëlle C.
Rating: 4 out of 5
following a purchase from 29/11/2023
Very satisfied with the products ordered but delivery time a little too long.
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GOVAN S.
Rating: 3 out of 5
following a purchase from 06/12/2023
The order consisted of several jars of armagnac cannelés. Unfortunately, two of the jars broke open, causing them to leak into the package. One jar was almost empty and the others stuck ... Not serious, but disappointing. The products are delicious, and that's the main thing!
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Response from Le Comptoir de Mathilde
Hello GOVAN, thank you for your feedback on our website Le Comptoir de Mathilde. We are sorry to learn that some jars of armagnac cannelés opened and leaked in your package. We will pass this information on to our delivery service in order to improve our packaging. We are pleased that you enjoyed the products and hope to see you soon on our site. Have a nice day."
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nathalie C.
Rating: 4 out of 5
following a purchase from 11/12/2023
Delicious
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Christelle M.
Rating: 4 out of 5
following a purchase from 07/12/2023
Products always at the top, delivery time a little long.
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Pierre-Jean L.
Rating: 3 out of 5
following a purchase from 11/12/2023
My order went well in the sense that the parcel arrived in the end at the right address, in good condition. Nevertheless, here are the points that make me not give a high mark: * The "Les comptoirs de Mathilde" site can be improved: impossible to consult the item sheet of the product ordered because the product is no longer visible on the site (as it obviously became out of stock during the life of the order), * The order, made for a Christmas present, was to be delivered to an address other than mine. The deliveryman did not deliver to the address indicated and left the parcel directly at the relay point.
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Response from Le Comptoir de Mathilde
Hello Pierre-Jean,

Thank you for your review of Le Comptoir de Mathilde. We are sorry to hear that your experience was not as satisfying as you would have liked.

Concerning the consultation of the product sheet, it is true that our stocks can change quickly and that certain products can be out of stock. We strive to update our site as regularly as possible so that our customers have all the information they need before placing an order.

With regard to delivery, we are sorry that the deliveryman did not deliver the parcel to the address you requested. We will pass on your comments to our delivery department to prevent this from happening again.

Nevertheless, we are pleased to hear that your parcel has arrived at its destination.

Yours faithfully
internet customer service
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Stéphanie C.
Rating: 3 out of 5
following a purchase from 29/11/2023
My order took more than 10 days to prepare. No advantage to order on the site it would have been much faster if I had sent it myself, no savings. Few products available on the site, and range of products often over 20€ To be improved!!!
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Response from Le Comptoir de Mathilde
Hello Stéphanie, thank you for your feedback. We're sorry for the delay in preparing your order at the end of 2023, but we're doing our best to reduce it as much as possible. Regarding the choice of products, we regularly update our catalog to offer a maximum variety of products at affordable prices. We take your comments into account to improve our service. Thank you for your confidence in Le Comptoir de Mathilde.
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Solène P.
Rating: 4 out of 5
following a purchase from 03/12/2023
Very good
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catherine F.
Rating: 4 out of 5
following a purchase from 01/12/2023
pleasant site, easy ordering, fast shipping despite the holiday season. Very neat packaging, in short, a very positive review.
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sylvie D.
Rating: 4 out of 5
following a purchase from 02/12/2023
Perfect
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Marine D.
Rating: 4 out of 5
following a purchase from 06/12/2023
The products are of high quality, I'm quite satisfied with this purchase. However, for the tea box, one of the pots was almost empty.
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Eva V.
Rating: 4 out of 5
following a purchase from 08/12/2023
Order received quickly just the marshmallow logs split shame though well packaged may be too tight otherwise I am a fan of the products!!!
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Sonia L.
Rating: 3 out of 5
following a purchase from 10/12/2023
These are very good products. However, at the time of delivery, one product (spread) leaked into the bottom because it was badly opened. It's a shame, especially for the price of the jar....
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Response from Le Comptoir de Mathilde
Thank you Sonia for your positive feedback on our products. We are sorry to hear that you encountered a problem with one of our products during delivery. We will make sure that this does not happen in the future and we hope that you will continue to enjoy our products despite this incident. If you have not already done so, please do not hesitate to contact us at [email protected]. Thank you for your confidence.
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Aliette L.
Rating: 3 out of 5
following a purchase from 02/12/2023
Delivery much longer than expected. But good quality products
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Response from Le Comptoir de Mathilde
Thank you for your comment, Aliette. We are sorry that the delivery took longer than expected, we do everything we can to improve our delivery times. However, we are delighted that you appreciated the quality of our products. We hope to see you soon at Le Comptoir de Mathilde!
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Marie-Helene L.
Rating: 4 out of 5
following a purchase from 18/12/2023
no comment
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Anneli W.
Rating: 1 out of 5
following a purchase from 08/12/2023
I was sent a different pepper and there was no response to my complaint. I had ordered: Timut pepper (in mill) I received: Poivre Noir de Malabar No response from "Le Comptoir de Mathide" This is not satisfactory
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olivier L.
Rating: 4 out of 5
following a purchase from 01/12/2023
Very good site. Original products and delivery is on time and the products are well protected.
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Sarah H.
Rating: 3 out of 5
following a purchase from 09/12/2023
Very good chocolates, but delivery takes too long - we have to send an email to make sure our order arrives before Christmas.
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Response from Le Comptoir de Mathilde
Hello Sarah, thank you for your review of our website Le Comptoir de Mathilde. We are delighted that you liked our chocolates. We're sorry about the delivery, we're doing our best to improve this for the festive season. We hope to see you soon on our site!
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Lilou H.
Rating: 3 out of 5
following a purchase from 04/12/2023
Perfectly prepared parcel, great product quality. Only downside: 5-day open-day delivery announced, I waited 15 days for the parcel...
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Response from Le Comptoir de Mathilde
We always do our best to meet our delivery deadlines, but there may have been an unforeseen event in the shipping process. Nevertheless, we are delighted that you have appreciated the quality of our products. We look forward to satisfying you with future orders. Thank you for sharing your opinion with us.
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olga V.
Rating: 4 out of 5
following a purchase from 20/11/2023
everything was perfect except the three boxes of Neapolitan chocolates of different tastes that arrived very moved with the typical dust that remains in the chocolate when it is loose in the box. thank you very much.
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Sandra G.
Rating: 4 out of 5
following a purchase from 24/11/2023
It took me a long time to place an order on the site, but I was not disappointed with my items.
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Bernard G.
Rating: 4 out of 5
following a purchase from 24/11/2023
Fast and accurate delivery. On the other hand, the salted "advent calendar" is rather average...
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gwenaelle G.
Rating: 4 out of 5
following a purchase from 24/11/2023
Very nice gift basket. Too bad the Christmas chocolate bars are broken.
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valerie G.
Rating: 3 out of 5
following a purchase from 24/11/2023
The products are good but there was a bug on the site the day I ordered. I entered different delivery addresses but this was not taken into account and the order arrived at my house. I had to reship it at my own expense to the correct address.
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Response from Le Comptoir de Mathilde
Hello Valérie,
We are very sorry for the inconvenience caused by your order on our website Le Comptoir de Mathilde. We take note of your remark and we will make sure that this does not happen again in the future. We hope you were satisfied with our products and would be delighted to welcome you back to our loyal clientele. We look forward to serving you again. Have a nice day. The Comptoir de Mathilde team.
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Véronique M.
Rating: 3 out of 5
following a purchase from 24/11/2023
it was very complicated to be able to place the order during Black Friday and it took me several hours because of blocking or length of reactivity of the website le comptoir de Mathilde that's why I'm taking 2 stars off. Nevertheless, the delivery and the care taken with the packaging of the product and the delivery were perfect, so I hope to put 4 or 5 stars on my next order.
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Response from Le Comptoir de Mathilde
Hello Véronique,

Thank you for your review of our site Le Comptoir de Mathilde. We are sorry that you encountered difficulties during Black Friday, we always do our best to make our site fluid and responsive for all our customers. We are pleased that the delivery and packaging of the product was satisfactory for you. We hope to see you again on your next order, when you'll be able to give us a more positive rating. Have a nice day! The Comptoir de Mathilde team.
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VIRGINIE B.
Rating: 4 out of 5
following a purchase from 24/11/2023
Order received very well packaged not at all disappointed 🤩🤩🤩
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KELLY G.
Rating: 4 out of 5
following a purchase from 20/11/2023
A small problem with the delivery, which was very well rectified thanks to the top-notch after-sales service. The quality is there, but for the advent calendar it would have been nice if the chocolates had been wrapped to keep them in perfect condition.
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