Customer reviews of Le Comptoir de Mathilde

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Séverine L.

Rating: 4 out of 5

Published on 07/12/2023 à 19h17 following a purchase from 20/11/2023

We are satisfied with the products ordered, however a surprise gift was planned because we had a relatively large order and we did not receive it ... too bad.

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Karine C.

Rating: 1 out of 5

Published on 07/12/2023 à 19h16 following a purchase from 22/11/2023

Not received

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Response from Le Comptoir de Mathilde Published on 19/02/2024

Hello Karine, We make every effort to ensure the satisfaction of our customers, we are sorry that your order did not reach you, if this is not already the case, thank you to contact us on [email protected] so that we can, together, find a solution.
Sincerely, The Comptoir de Mathilde team.

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Sylvie L.

Rating: 4 out of 5

Published on 07/12/2023 à 18h41 following a purchase from 15/11/2023

I find the prices a little high

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Anne Marie L.

Rating: 4 out of 5

Published on 07/12/2023 à 18h34 following a purchase from 17/11/2023

It was a gift, which apparently gave pleasure

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MARIE HELENE D.

Rating: 4 out of 5

Published on 07/12/2023 à 17h40 following a purchase from 20/11/2023

Services meeting my expectations: speed, reliability, good value for money.

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Patrick S.

Rating: 3 out of 5

Published on 07/12/2023 à 16h35 following a purchase from 19/11/2023

Nothing to say about the products. But it's not very commercial to offer promotions two days after receipt of the packages. Every site worth its salt has announced the forthcoming promotion on its home page.

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Response from Le Comptoir de Mathilde Published on 19/02/2024

I understand your dissatisfaction, Patrick, and I'm sorry you missed out on this promotion. However, please know that we do our best to inform our customers of upcoming promotional offers, but there can sometimes be delays between the announcement and the actual implementation of the promotion. We will take your comment into account to improve our communication in the future. In any case, we're delighted that you're satisfied with our products.

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nathalie V.

Rating: 4 out of 5

Published on 02/12/2023 à 14h35 following a purchase from 18/11/2023

After a certain order amount, you should either get several jars for free or a nice discount.

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Josette D.

Rating: 4 out of 5

Published on 01/12/2023 à 10h28 following a purchase from 15/11/2023

Very good I had received chocolate to break and they sent me one right away they are very responsive

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eric C.

Rating: 4 out of 5

Published on 01/12/2023 à 10h17 following a purchase from 07/11/2023

RAS. Product conforms.

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Pauline D.

Rating: 3 out of 5

Published on 01/12/2023 à 10h07 following a purchase from 16/11/2023

I received broken spoons and was disappointed. On the other hand, it's still just as good.

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Response from Le Comptoir de Mathilde Published on 19/02/2024

Thank you for your comment, Pauline. We are sorry that you have received damaged products. If this is not the case, please do not hesitate to contact our customer service department at [email protected]. We're glad you still like our products. Thank you for your loyalty. The Comptoir de Mathilde team.

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Christiane R.

Rating: 4 out of 5

Published on 01/12/2023 à 10h06 following a purchase from 15/11/2023

Very satisfied with my order and delivery. The items were very well packaged.

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Clementine D.

Rating: 4 out of 5

Published on 01/12/2023 à 10h05 following a purchase from 13/11/2023

Very good 👍🏽

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Chloe C.

Rating: 1 out of 5

Published on 01/12/2023 à 10h03 following a purchase from 15/11/2023

The €50 gift was missing

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Virginie D.

Rating: 3 out of 5

Published on 26/11/2023 à 10h51 following a purchase from 06/11/2023

The gift wrapping was missing ...

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Laurence R.

Rating: 3 out of 5

Published on 25/11/2023 à 14h28 following a purchase from 05/11/2023

A broken jar of spread! Well packaged though. But satisfied overall.

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Response from Le Comptoir de Mathilde Published on 19/02/2024

Hello Laurence, thank you for your feedback on our website Le Comptoir de Mathilde. We are sorry that your jar of spread arrived broken despite our careful packaging. If you have not already done so, we can be reached at [email protected] to find a solution together. We are pleased to see that you are satisfied with your order overall. Thank you for your confidence, see you soon on our site!

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Gaëlle S.

Rating: 3 out of 5

Published on 25/11/2023 à 13h50 following a purchase from 05/11/2023

Very good but one item was missing from my parcel. The rest ok

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Response from Le Comptoir de Mathilde Published on 06/02/2024

Thank you for your feedback, Gaëlle. We take note of your remark concerning the missing item in your parcel and we will do our utmost to avoid this type of situation in the future. We have not received any requests for after-sales service, so please do not hesitate to contact us so that we can find a solution by e-mail at [email protected] . We're glad you enjoyed the rest of your order and hope to see you back on our site soon. Thank you again for your confidence.

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Annabelle A.

Rating: 4 out of 5

Published on 19/11/2023 à 17h20 following a purchase from 02/11/2023

Order well packed & no breakage! Thank you so much!

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Lucien A.

Rating: 4 out of 5

Published on 18/11/2023 à 06h37 following a purchase from 02/11/2023

No particular opinion... This small order was completed quickly and delivered just as quickly.

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Jeanyves D.

Rating: 4 out of 5

Published on 16/11/2023 à 13h30 following a purchase from 31/10/2023

Always very satisfied with the products, parcel arrived on time and in good condition, everything was very well protected and no damaged items. Would recommend.

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JEAN CLAUDE B.

Rating: 3 out of 5

Published on 14/11/2023 à 04h17 following a purchase from 22/10/2023

Delivery service to be reviewed very disappointed my dad did not receive his package for his birthday

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Response from Le Comptoir de Mathilde Published on 19/02/2024

Hello and thank you for your feedback. We're sorry your dad didn't receive his parcel in time for his birthday. We are working hard to improve our delivery service and hope to be able to satisfy you with your next order. Thank you for your confidence in us. The Comptoir de Mathilde team.

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Perrine K.

Rating: 3 out of 5

Published on 13/11/2023 à 17h56 following a purchase from 26/10/2023

Very good product! However, I was very disappointed by the offer proposed by e-mail. A free spread for every 20€ spent. Upon receipt, it's not a spread, it's a spread sample !!!!!! Misleading advertising!

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Response from Le Comptoir de Mathilde Published on 14/11/2023

Hello Perrine,
The small jar you discovered in your parcel corresponds to the gourmet surprise (from 50th purchase on our site) the jar of spread you are talking about from 20euros purchase is a 100g jar obtained at your visit to the store in the month following the creation of your "club des gourmands" card.
We apologize for any disappointment this may have caused.
Please do not hesitate to come back to us if you have any questions, we will be delighted to answer them.
Best regards
Customer Service

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Emeline P.

Rating: 3 out of 5

Published on 10/11/2023 à 19h59 following a purchase from 23/10/2023

Shame, good products but incomplete order!

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Response from Le Comptoir de Mathilde Published on 19/02/2024

We are sorry to hear that you have experienced a problem with your order. We do our utmost to offer a quality service to our customers and your opinion is important to us. We have responded to your complaint by returning the missing items to you, but unfortunately they have been returned to us by return shipment. Please do not hesitate to contact us at [email protected] . We hope to see you soon on our site. Sincerely, Le Comptoir de Mathilde.

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Eva R.

Rating: 3 out of 5

Published on 09/11/2023 à 18h44 following a purchase from 22/10/2023

Le produit est très bon et le prix est conforme à la concurrence. Le seul problème a été le mode de paiement. Je ne pouvais pas utiliser ma carte de crédit. J'ai dû ouvrir un compte PayPal pour poursuivre l'achat. J'étais sur le point de ne pas acheter. Le moyen de paiement est un point à améliorer.

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Carole B.

Rating: 1 out of 5

Published on 28/10/2023 à 22h32 following a purchase from 09/10/2023

nothing to complain about when placing an order, except when you want to make a gift, it's complicated, especially for delivery! I had to do it twice and I had to contact Mathilde's counter without being able to get in touch with the GLS delivery person.

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Response from Le Comptoir de Mathilde Published on 07/02/2024

Hello Carole, thank you for your feedback and your opinion on the ordering process. We're sorry that you had difficulties with the delivery of your gift. We take note of your comment and will do our best to improve this point in the future. We thank you for your confidence and hope that your next experience with Le Comptoir de Mathilde will be more pleasant. Best regards.

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Emilie D.

Rating: 3 out of 5

Published on 27/10/2023 à 11h54 following a purchase from 09/10/2023

Great products but I don't know if I'll order again because I find the price of delivery (15.84€) really too expensive.

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Veronique D.

Rating: 3 out of 5

Published on 27/10/2023 à 11h19 following a purchase from 09/10/2023

Decu ded papillottes there was only fruit pasta in it when it should be mixed.

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Response from Le Comptoir de Mathilde Published on 07/02/2024

Hello Véronique, thank you for your review of our website Le Comptoir de Mathilde. We are sorry for your disappointment concerning the papillotes. We will pass on your comment to our team to improve the composition of the papillotes in the future. We hope you enjoyed the fruit pastes. Thank you for your feedback.

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Soazig C.

Rating: 4 out of 5

Published on 27/10/2023 à 09h03 following a purchase from 10/10/2023

Parcels arrive quickly

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Co E.

Rating: 3 out of 5

Published on 21/10/2023 à 19h04 following a purchase from 03/10/2023

Nothing wrong with the products. They're great gift ideas with original flavors. On the other hand, shipping costs are very high. For an order of 20 euros, they represent 43%. There should be a choice of delivery options, hence the 3/5 score.

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suzy L.

Rating: 3 out of 5

Published on 09/09/2023 à 16h08 following a purchase from 04/09/2023

Ordered and delivered without a hitch, but the reviews I relied on didn't match my expectations at all.Quite disappointed.

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Response from Le Comptoir de Mathilde Published on 07/02/2024

Hello Suzy, thank you for your feedback on your shopping experience on our site. We are sorry that the reviews did not meet your expectations. We do our utmost to supply quality products and satisfy our customers. We take your comment into account and hope to see you again on our site to help you discover other products that might suit you better. Have a nice day. The Comptoir de Mathilde team.

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Marion P.

Rating: 4 out of 5

Published on 31/08/2023 à 17h06 following a purchase from 21/08/2023

Well, no problems to report.

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Marcel W.

Rating: 4 out of 5

Published on 25/08/2023 à 06h05 following a purchase from 16/08/2023

Eine deutsche Übersetzung wäre das i-Tüpfelchen. Wir haben uns trotzdem gut zurecht gefunden.

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virginie W.

Rating: 4 out of 5

Published on 01/08/2023 à 17h19 following a purchase from 26/07/2023

good sweet and savoury products......perhaps a few more gift boxes

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Julie B.

Rating: 3 out of 5

Published on 18/07/2023 à 13h37 following a purchase from 10/07/2023

Very good site, but the free delivery threshold is a bit high, and there's too much unnecessary cardboard and wrapping paper. Too bad.

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Nadège C.

Rating: 4 out of 5

Published on 21/06/2023 à 07h14 following a purchase from 11/06/2023

Each item was very well packaged.

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Isabelle R.

Rating: 3 out of 5

Published on 23/05/2023 à 17h19 following a purchase from 09/05/2023

Tempting photos of the site.

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Alexandra P.

Rating: 1 out of 5

Published on 14/04/2023 à 17h09 following a purchase from 01/04/2023

no communication and no commercial gesture

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Response from Le Comptoir de Mathilde Published on 17/04/2023

Hello Alexandra, we have not received an email from you to inform us that you have received a damaged item. Our customer service is available Monday to Friday at [email protected]. Please do not hesitate to contact us

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Nicole J.

Rating: 4 out of 5

Published on 07/04/2023 à 13h15 following a purchase from 01/04/2023

Perfect delivery, arrived on time and in good condition.

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Martine M.

Rating: 4 out of 5

Published on 06/04/2023 à 22h11 following a purchase from 30/03/2023

Fast delivery

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Isabelle F.

Rating: 4 out of 5

Published on 18/03/2023 à 17h50 following a purchase from 14/03/2023

The site is well designed

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Béatrice Z.

Rating: 4 out of 5

Published on 08/03/2023 à 13h54 following a purchase from 27/02/2023

very well

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