English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 
A
Rating: 4 out of 5
Package very well packed, but unfortunately several cardboard boxes arrived torn (but the products were in good condition).
Translated reviews
Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
Summary of reviews
The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
I'm still waiting for a reply to the complaint e-mail sent to customer service on 02/12 for an order placed on 24/11 and still not received. It finally arrived on 07. Customer service non-existent, much more active on social networks responding to comments on sponsored publications.
Translated reviews
A
Rating: 3 out of 5
The site is rather well done, but at the order level I am disappointed ... it was written that from 80e I will have a gift but nothing in the box, advent calendar not at all up to the price even marked down!!! moreover nobody answered me when I sent a Messenger to your team it lacks seriousness
Translated reviews
A
Rating: 4 out of 5
The products are good, but delivery takes a long time. We need more manpower to prepare the parcels so that they don't take 2 weeks to arrive.
Translated reviews
A
Rating: 3 out of 5
Good products. A small problem with the preparation of the order: check that the jars are well sealed before dispatch. One jar of honey was not sealed and leaked into the parcel.
Translated reviews
A
Rating: 4 out of 5
Everything is fine, but shipping costs are very high.
Translated reviews
A
Rating: 4 out of 5
Quick delivery and well-protected products.
Translated reviews
A
Rating: 3 out of 5
Very good except that I haven't received the franchouillard box set, I've sent you an e-mail but no reply so far.
Translated reviews
A
Rating: 4 out of 5
Just be aware that liqueurs are composed mainly of water and are 12% alcohol.
Translated reviews
A
Rating: 3 out of 5
I know the products well, having bought them in the store. However, on the internet I was very disappointed because all the chocolate bars arrived broken. 3 of them might be ok because there aren't too many breaks, but one is completely broken and the other is split all the way through. Not great for gifts... The packaging needs to be stronger....
Translated reviews
A
Rating: 3 out of 5
Delivery to a collection point other than the one selected
Translated reviews
A
Rating: 4 out of 5
Delivery a little longer than expected Pleasant site to visit
Translated reviews
A
Rating: 4 out of 5
Good site, happy with customer service.
Translated reviews
A
Rating: 4 out of 5
Delicious products. Ordered arrived quickly and well packaged. Having ordered for nearly €90, a free product was offered: a small milk chocolate with mini marshmallows on top... Not good!
Translated reviews
A
Rating: 4 out of 5
A small problem with the shipment tracking, the parcel was not given to the carrier even though I had an e-mail telling me that the parcel was being delivered, no return from customer service following my e-mail, the parcel arrived 3 days later....
Translated reviews
A
Rating: 1 out of 5
for a Christmas gift it could pay attention and when you look for the order to check what is i in it impossible the page has disappeared
Translated reviews
A
Rating: 3 out of 5
Delivery times too long.
Translated reviews
A
Rating: 3 out of 5
A jar of jam arrived damaged and leaking, no doubt as a result of impact. I alerted customer service with a photo. No response from them.
Translated reviews
A
Rating: 3 out of 5
I have only received half of my order. It's a problem with Colissimo. I'm waiting for more information. The help I received at Colissimo was very good in analyzing the source of the problem. Without this problem, your service, which I've used before, is perfect.
Translated reviews
A
Rating: 4 out of 5
I placed an order for more than 100€ on the internet and the week before 50€ in store. No commercial gesture or leaflet in my order, no loyalty card. It's a shame, I'd go elsewhere.
Translated reviews
A
Rating: 3 out of 5
Disappointingly, I'm missing the olivades and proivronades and I can't reach your company.
Translated reviews
A
Rating: 3 out of 5
Correct delivery time!
But I received a broken item from my order.
Translated reviews
But I received a broken item from my order.
A
Rating: 3 out of 5
contents poorly packed
Translated reviews
A
Rating: 1 out of 5
a lot of my products got shocked in the box, some of which I wanted to give for Christmas...impossible to give them in this condition!!! a jar of jam spilled all the juice, caramelized apples...my jar of Piedmont hazelnuts dented and some spread came out...I took pictures of it...a LE TRAPPEUR drink I think..the plastic bag that was on it as I couldn't get it off properly the bottle opened...although I wanted to give it as a present too...in 2 words I'd go to the Fontainebleau store as I usually did...I'd like to point out that the parcel box wasn't damaged...
Translated reviews
A
Rating: 4 out of 5
Good overall, I only regret the high cost of postage as I don't have a store nearby (certainly justified by the careful packaging) but it was the equivalent of my order.
Translated reviews
A
Rating: 3 out of 5
Unfortunately, the item I ordered was missing and the item in the box was broken. Customer service seems reactive, so I'm waiting to see what happens next. So overall disappointed considering the price. Items arrived in good condition, as described.
Translated reviews
A
Rating: 3 out of 5
The gingerbread milk chocolate bar was opened when the parcel arrived.
Translated reviews
A
Rating: 4 out of 5
the product corresponds well to my expectations
Translated reviews
A
Rating: 4 out of 5
A website that makes you want to buy everything!
Translated reviews
A
Rating: 4 out of 5
Very good except delivery time.
Translated reviews
A
Rating: 4 out of 5
I was very pleased with the way my order was processed, the quality of the packaging and the speed of shipment. However, the surprise offered when I reached a certain amount was a little light... Otherwise, there's nothing to say about the products.
Translated reviews
A
Rating: 3 out of 5
Disappointed with a complicated site party
Translated reviews
A
Rating: 4 out of 5
pleasant site
Translated reviews
A
Rating: 4 out of 5
Fast delivery, pleasant site, quality products. A problem with 3 broken pots this time; Comptoir de Mathilde promised to replace the broken pots. I'm waiting. I haven't heard from them for 3 days. I have therefore withdrawn 1 star for the packaging this time, but I've never had any problems before. And no gourmet surprise as expected... Not serious, but a pity.
Translated reviews
A
Rating: 3 out of 5
3 sets of chocolate Christmas spoons were broken.
Translated reviews
A
Rating: 4 out of 5
Good brand a little expensive but very good product to offer for the holidays
Translated reviews
A
Rating: 1 out of 5
Lousy and incomprehensible after-sales service.
Translated reviews
A
Rating: 4 out of 5
Good navigation,fast delivery
Translated reviews
A
Rating: 4 out of 5
The parcel was delivered quickly and was very well packaged. Quality products. It's a shame that the sample of spread was out of date, even though it is still consumable and not harmful to health.
Translated reviews
A
Rating: 3 out of 5
Order received promptly. However, one item was broken (vinegar). A message was sent the same day mentioning the problem and there was no reply.
Translated reviews