Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
5 5 272 83% 4 561 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.

Reviews 1, 3 and 4 stars

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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/12/2020
Very good for the products but problem of damaged packaging following delivery.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
fast delivery, good products, but SAV 0 I remain without answer after having received a box damaged during transport, 3 mails sent without answer damage
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Everything is fine as far as the order is concerned, the delivery time.... only downside the 2 snack bars arrived broken in the parcel.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
parcel well packed no problem of reception I am satisfied
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
The chocolate chip was broken when I received the parcel.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
The big jar of baba au rhum arrived leaking due to the strapping on the jar too bad it was the most expensive item in the order with 1 order over 100€ :(
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Too bad the products are not checked because I have a jar of Baba that leaked (without being broken) . I sent a message but no answer ???
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
Hello I will no longer order by collision, 10 days waiting despite our presence, we recovered at the post office, you as far as you are concerned it was very well packaged, but the post must have severely shaken the box, the pasta spread packaging was torn and boxes mathildettes dirty, for a small gift is not top .for what concerns the tasting will have to wait until late December Happy Holidays to you and take care of you.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Fine
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
packaging problem the packaging was torn
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Quick and easy to navigate. The products are well described. Fast delivery and reliable tracking.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Expensive for the quantities!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
The site is good, I was able to find all the products I was looking for. However, the delivery didn't go so well, as several of the chocolate bars arrived broken (especially the white and milk ones). As these are gifts, I'm moderately satisfied.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
I received a broken chocolate box ... impossible to reach customer service by phone and no response by email.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Navigation too slow. Very nice product presentation.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
A few bugs on the site, but very practical
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 04/12/2020
Order received with the replacement of 2 unavailable products by much cheaper products without having been informed beforehand. Complaint sent to sales department without reply after 4 days.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Plenty of choice. Too bad there's no longer a store in Paris.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
I would normally have given them 5 even though I managed to contact them and they quickly sorted out the problem. A switchboard would be great 🤔 otherwise a quality product, a plus for the feuillantine spread.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/11/2020
Fine
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 02/12/2020
The site is very good but the customer service is not.... To this day still no answer after 1 weeks of waiting.
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Response from Le Comptoir de Mathilde
Hello Mrs Campos, We do our best to respond as quickly as possible to your requests and calls. When you don't get an answer on the phone (endless ringing), it means that our employee is already on the phone. When our customer service team receives your e-mail, she will treat it with the utmost attention and do what's necessary to respond to your complaint. Our service department has been very busy lately. Have a wonderful day and a wonderful holiday season, The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/12/2020
The site is well designed
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
The site takes a long time to load, but otherwise it's fine.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
My order arrived quickly but one jar was badly sealed with spread on the outside of the jar. I contacted customer service and asked them to send me a new one. 3 times and still no answer.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
Often, the products I had selected in my basket became unavailable and I had to switch to other products.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
I put 4 stars because very disappointed with the delivery I had indeed 2 cracked jars despite a very good packaging I recognize
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
Quite satisfied, easy to use site and quick receipt of my order. The prices are still high, I ordered thanks to the black friday discounts. Products well packaged in the parcel but the box of chocolate to break was damaged (plastic pierced and drips on the wood ..not very hygienic). And the gift box damaged on the sides (torn).
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 23/11/2020
4 advent calendars ordered on november 23rd. 2 received before december 1st 2 not received (but considered delivered by post) to date (december 11th) Still waiting for a reply from lecomptoiredemathilde.com customer service.
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Response from Le Comptoir de Mathilde
Hello Mr. PARI, First of all, we're very sorry about the products you didn't receive. La Poste has had numerous delivery delays (sometimes loss of parcels) and we do our best to deal with each situation. We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our employee is already on the phone. We treat every request with the utmost attention and our customer service will do everything necessary to remedy the situation. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/12/2020
quantities in the basket cannot be modified without leaving the basket
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/11/2020
The site is very easy to navigate and delivery times are correct.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/12/2020
I love the products but I didn't receive the right products that I had ordered. I'm still waiting for an answer from customer service to help me out of this inconvenience...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/12/2020
Fast and careful delivery, good 0products. Thank you
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/11/2020
I put 3 stars because I received the order quickly but for certain products the box was completely torn off "the box of 4 spreads they all fell because the box was broken everywhere! Ditto for the oil " I tried to contact customer service in vain I'm really disappointed because it was a gift and on an order of over 100 euros it's a shame ... It's not the deliveryman's fault because the outer box was intact... I wouldn't recommend this site again...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/12/2020
first order at"le comptoire de Mathilde" and so far it's poor. Little bag of gingerbread men = hard as wood, almost inedible. Then a gift because my order was over 80€ = a mini jar of spread! I might as well not put anything in it because not only is it ridiculous, but it's like being a big skinflint!
As for the other products, well, they're gifts, so I hope they're good! otherwise, hello poisoned gift! In short, I'm not sure I'll repeat the experience.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/12/2020
Pleasant site, impeccable packaging, fast delivery. But for two products, the chocolate is slightly bleached. A shame...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/12/2020
Very good
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/12/2020
Products arrived with broken cartons, difficult to offer. Very long customer service, but the products are top-notch.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/12/2020
Beautiful products but my order was wrong and I didn't get any feedback from customer service.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/11/2020
Well-packaged parcel with a little extra surprise. I really like the front calendar. On the other hand, little information on tracking (none for 1 week due to a bug).
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 04/12/2020
I have not received my order in full. I am missing 3 items. I've sent an email to complain but I haven't received anything back.
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Response from Le Comptoir de Mathilde
Hello Mrs Vassort, First of all, we're very sorry about this error in the preparation of our shipping department! We take great care in preparing all your orders, but unfortunately our little hands and eyes are not infallible.
We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer on the phone (endless ringing), it means that our employee is already on the phone. Once our customer service team has received your e-mail, they will offer to return your delicacies and will treat your e-mail with care and attention.
We apologize once again for the longer processing times at this time of year. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
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