Customer reviews of Le Comptoir de Mathilde

Problem with delivery, 2 out of 5 products damaged, still no news from customer service 8 days after reporting the problem.

Worst customer service I have ever seen. I did an o line shopping. I received only half of the products. I tried contact the customer service by email and no answer. By phone they are always busy or the internet is not working. I requested a reimbursement... They didn't comment. They said there were another box and they gave me a tracking number. After checking at the post, the tracking number is for a colis in preparation to send and that's all I could get. They refused to help, just go to deal with the post. I am losing time, losing products i needed for special occasions, I am losing my money. Why would such a big brand with high quality products mistreat his clients in this way? Problem is still on after 14 days of hassle. Extremely unsatisfied with clients service. FR: The worst customer service I've ever seen. I shopped online. I only received half of the products. I tried to contact customer service by email and no response. By phone, they are always busy or Internet does not work. I asked for a refund ... They didn't comment. They said there was another box and gave me a tracking number. After checking with the post office, the tracking number is for a package in preparation to be sent and that's all I could get. They refused to help, just go and deal with the post office. I'm losing time, I'm losing products I needed for special occasions, I'm losing my money. Why would such a great brand with high-quality products mistreat its customers like this? The problem persists after 14 days of hassle. Extremely dissatisfied with customer service.

The packaging of a box of chocolate to be broken arrived ripped off. It's not very nice to give it away in this condition.

Order arrived damaged at my home. A broken bottle of oil damaged part of my order. Waiting for a reply to my emails for 1 week.

Fast and correct delivery

I've been a customer of Mathilde's since I first visited the Martiques store. I live in the High Alps and I used to go to the store every time I visited my family to make personal purchases and gifts. Unfortunately this year I couldn't go because of the sanitary conditions! So I ordered directly from the site. Delivery was fast. Only one product had leaked and wasn't closed properly, which can happen, I understand. So I tried phoning several times but never got an answer! So I emailed customer service 10 days ago and no reply either!!.. What's more, a few days after using another item (4 peppers and berries mix) the appliance no longer works on the salt side!
I understand that there can sometimes be problems with certain products, but not getting any answers has really disappointed me, especially as my order totalled 164.50 euros!!!! If no one contacts me in a few days, they'll have lost a customer and I won't be advertising with them any time soon!

Damaged goods

Very easy to find what I was looking for. And delivery to the UK in 3 working days. However, the large jars were not available, and I had to use the French site as it was impossible to make payment on the UK site.

Easy navigation and fast delivery. We expected a little more choice, too bad.

I was a little disappointed to pay the shipping costs when I ordered and to receive an email the day after my order telling me that if I order from them the shipping costs are free. Who are they kidding?

Hello. I placed an order to make two gifts for two people at the same address. I found it regrettable that I could not design two separate boxes in a single order. The recipients received everything and had to dispatch the products to each other. In store, it is possible to design gift boxes with our own choices..... it would be nice to be able to do this on the site too. Thank you

Well designed and easy to use. I placed my order as a guest and as a result, I only had a few problems tracking my order, as a page with a 404 error was always displayed on the site. Otherwise, very good!

site and condition of package received ok, no opinion on the rest

Impeccable package, only the processing time before shipment was a little long (10 days).

nothing to report

Perfect except for two or three details

Satisfied but one jar was not closed properly so it leaked into the box.

Very complete

Parcel in transit for 10 days.
I hope the advent calendar will arrive before Christmas... No response from customer service to my requests.

It is now December 3 and the advent calendar ordered on 23/11/2020 has still not been received.
No response from customer service.

Compliant order and fast delivery. Products well packaged.

Good products but unfortunately a catastrophic delivery service. For a delivery in Luxembourg paid on October 2nd, the parcel was delivered at the end of November ...

Efficient seller. Products well packaged.

Nice site. Fast delivery. Well packaged. The best is to see in store and have the opportunity to taste.

Delighted with the fast and well packaged delivery. Very good products. Just disappointed that the surprise gift was the same one I had ordered. I would have liked something new to discover before ordering.

It was noted that one could choose the composition of the felt boots, but at no time was it possible to put a comment on the order. So I emailed right after to clarify, but I didn't receive what I wanted.

very fast and compliant with my order. only drawback 2 large parcels for 1 order of 5 products. To be specified when the order is dispatched, so that I can make arrangements to receive it.

I really like your products. Usually I prefer to go directly to the store, but with the confinement I went through your website. This order was for my brother's birthday and I found the price of delivery exorbitant (about €8 before tax). From now on, I'll be ordering exclusively in-store.

well

Very clear site, easy to navigate and understand

Super good! But frankly... The 80 euro surprise is really ridiculous... Disappointing

Delivery was fast and the products arrived in a large, well-packed box.

We find the products offered on the website very satisfying and varied. However, we are unhappy with the delivery because some products were damaged inside the box (rum baba and 1 tool box set). We are waiting for the products concerned to be exchanged following our complaints (photos + emails).

On the other hand, your shipping costs are far too high, costing almost as much as one of your products?

navigating the site wasn't easy at first (confused about the difference between sender and recipient coordinates) but afterwards I was delighted with the rest.

Site easy to navigate, fast delivery. However, very disappointed with the quality of the package: half of the products arrived broken: broken chocolate bars, broken speculos, spoons of hot chocolate with 1 Santa Claus supposed to be on it was broken and dissociated from its base....what a pity when you want to offer this basket to someone...

We ordered two fondue items but the cups were not delivered as suggested on the website. However, the items were very well packaged. Cdlmt

Intuitive

ok but a feedback problem on the day of delivery.

Ras.