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A
Rating: 4 out of 5
Super
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Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
Summary of reviews
The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Reviews 1, 3 and 4 stars
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Rating: 4 out of 5
All in all, it's going well
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Rating: 4 out of 5
At first, it's not easy to find the product you're looking for among the different types of products;
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Rating: 4 out of 5
Fast delivery, well-protected products of very good quality. A little downside on the tote bags which shrunk extremely when first washed in a machine at 3o degrees short cycle.A little disappointed as I wanted to give them as Christmas presents. I washed them first because they had a smell.
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Rating: 3 out of 5
Very good site
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Rating: 3 out of 5
Parcel arrived at the right address, but the delay was too long for the location.
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Rating: 1 out of 5
Sent me the wrong item. Got completely ignored by customer service. Shocking!
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Rating: 3 out of 5
I find that the details of the articles are not very well explained.
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Rating: 4 out of 5
Extremely careful packing. Well done!
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Rating: 3 out of 5
I have no doubts about the quality of the products I already know... But two items arrived in poor condition even though they were to be offered... Disappointing
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Rating: 4 out of 5
Delighted with my order and the service. Just one star less for the not very eco-friendly packaging :-/
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Rating: 3 out of 5
Delivery on time. However, disappointed with the delivery man who rang the bell and by the time he arrived had thrown the box over the fence and was no longer there. I hope I won't have anything broken when I open the children's chocolates.
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Rating: 4 out of 5
Delivery on the day announced super well packaged a pleasure to order how does your customer service work on the internet I am a customer at the store in vaison la romaine
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Rating: 3 out of 5
One was broken
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Rating: 4 out of 5
Satisfied with the site presentation
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Rating: 4 out of 5
Delivery a little long and postage expensive but excellent product.
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Rating: 3 out of 5
Etwas unübersichtlich
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Rating: 3 out of 5
Email sent to customer service following an order problem and still no reply.
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Rating: 4 out of 5
Package well received. It was a gift. Contents a little scattered. On the other hand I had no tracking of the package. No email saying it was going to be delivered and the colissimo tracking never showed up.
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Rating: 4 out of 5
choice and ease of use
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Rating: 4 out of 5
The site is not very efficient. The sections are not always relevant. Salt mills difficult to find in the "salts" section...astonishing. As for the rest, delivery, product quality and packaging, nothing to report. Everything was fine. Good products, but site to be rectified
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Rating: 4 out of 5
A product offering by region would be interesting
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Rating: 4 out of 5
Very good, accessible site. On the other hand, little information on the tracking of the package (for organization on the date of delivery for the receipt of the package) and disappointed with the expected delivery time of 4 to 5 days, but was delivered 8 days after ordering.
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Rating: 4 out of 5
The fabric bag had a very unpleasant smell (musty?) I had to wash it and of course the design faded a bit. Otherwise, the advent calendar is great, my son is drooling in front of it while waiting for december 1st.
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Rating: 4 out of 5
It's a pity that some products aren't available or the date of availability communicated... (spread in large jars, praliné....) On the other hand, the products are extremely well packaged and protected for shipping. Never any breakage, very reliable and quality delivery service.
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Rating: 4 out of 5
It took me a while to find the products I'm used to getting in the store.
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Rating: 4 out of 5
Site: choice, payment navigation very good Delivery: the deliveryman left the parcel in the entrance of the building. Parcels: products very well packaged.
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Rating: 4 out of 5
Everything was well packed! Delivery was fast. Niquel RAS
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Rating: 4 out of 5
very good except for a leaky terrine.
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Rating: 4 out of 5
Good product, easy-to-use website.
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Rating: 3 out of 5
The navigation was rather simple but could be reviewed, and the delivery was fast. The parcel was very well protected and there was no breakage.
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Rating: 4 out of 5
Nickel except for one broken cup despite really good packaging
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Rating: 3 out of 5
The main drawback is the price of delivery (exorbitant).
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Rating: 4 out of 5
Fast delivery, and the parcel was well protected so that it was not damaged in transit.
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Rating: 3 out of 5
A poorly sealed jar, a little open, there was chocolate in the paper, too bad, otherwise I prefer to go directly to the store anyway, it's not the same as a parcel at this time of year.
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Rating: 4 out of 5
Very good but too much packaging
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Rating: 4 out of 5
I love the brand but one of my items arrived open and will not be consumed.
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Rating: 4 out of 5
Impeccable
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Rating: 4 out of 5
Fast shipping and very convenient site but the size of the package for 3 small products!!! And too much packaging, help!
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Rating: 3 out of 5
The order was a gift, and I chose home delivery, but the deliveryman couldn't find the apartment and the person had to collect the parcel from a relay. It's a shame you can't give the deliveryman a phone number. I paid for home delivery, but it's a shame we ended up using the relay solution.
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