Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
5 5 272 83% 4 561 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.

Reviews 1, 3 and 4 stars

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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/10/2019
I've been to the Tulette store several times. It's very friendly. I ordered easily on the internet knowing the products. Sincerely
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/09/2019
Not much detail on some of the product sheets, but their teas are excellent! Even if their Chai lacks CINNAMON
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/09/2019
fast and well packed no problem
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/08/2019
very easy to find the products you want quick order and delivery,
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/08/2019
Good, fast delivery but one of the shelves arrived broken.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/08/2019
Easy search
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/08/2019
Very correct site. Thank you ...........
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/08/2019
I would have put 5 stars, but the name of the person delivered was reversed with mine...??? Why???
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/06/2019
Very good products
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/07/2019
Un regal un pot déjà vide merci
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/06/2019
no ads
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/06/2019
I placed my order on a Friday before 9am, and it was not processed until Monday afternoon.
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Response from Le Comptoir de Mathilde
Hello Mrs Ramieri, We are sorry for the delay in processing your request. We've recently had a large influx of orders on our site, and we've had to process each order with the utmost care and attention. This is why we've had a longer-than-usual processing time. We hope your Baba au Rhum tasting was perfect. Have a nice day.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/06/2019
Quite a nice site, but it's a shame we can't find the flavors listed in the product descriptions!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/06/2019
Products well packaged, no breakage in transit.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/05/2019
All products are well described and easy to order. From order processing to delivery, very responsive and fast.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/05/2019
The site can be improved in particular for keyword searches
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/05/2019
I am satisfied with the Comptoir de Mathilde website. However, I am disappointed that I was not allowed to enter my birthday gift voucher for a white chocolate table. The gift voucher was refused. I can't recommend it because of the postage costs and as the Nantes store has closed, it's not possible to receive it. It's a real shame.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/05/2019
Very good products, but one of the jars wasn't closed properly, so the rum leaked out a bit and the tin stuck. Despite this, I am very satisfied with your products.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/05/2019
could be easier to pay by card - why did I get praipal? Payment only by credit card
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/05/2019
Reliable site, but shipping time a bit slow.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/04/2019
Very good quality products but a little expensive
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/04/2019
Missing some product seen in the store or I did not know how to orient myself on the site.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/04/2019
Progress to be made, especially during order validation.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/04/2019
Clear and ergonomic.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/03/2019
delivery as ordered, fast delivery and very well packed.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/12/2018
Order received promptly and well packaged.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/02/2019
I haven't looked at the whole site yet. I don't know from memory if there are any accessories on the site? Maybe the relay bridge delivery option
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Response from Le Comptoir de Mathilde
Hello Mrs MARROCQ, Thank you very much for your comment!
For your information, when you place your next order, you will be able to choose a relay point if you wish.
Have a nice day, See you soon, The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 16/12/2018
Babas arrived on January 15
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Response from Le Comptoir de Mathilde
Hello Madame Choulet, Your babas arrived on January 15th because the billing address and the delivery address were both different. After dispatch, the babas were returned to us because the address could not be found. We apologize for the delay between your order and its receipt. Please do not hesitate to contact us if you experience any delays in delivery. We wish you a pleasant day, The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/01/2019
Easy to navigate, clear site.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/01/2019
Very good product
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/02/2019
good but a bit expensive ...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/12/2018
Diversity search speed
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/01/2019
Quality products
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/01/2019
Site and products perfect On the other hand, €9 shipping for 2 spreads is exorbitant.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/02/2019
The site is well presented
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/02/2019
It's gourmet and their spreads chirp beautifully.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/02/2019
I ordered a product intended as a gift. I asked for a gift pack (or to enclose gift wrap with my order) but was refused, being told that this was not their custom. I don't find this very correct and even less commercial. What's more, the delivery was not very fast, even though I live 30 km away!...
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Response from Le Comptoir de Mathilde
Hello Mrs Trilhe, We offer to send you gift bags with your orders, so that you can wrap the products you wish to give as presents. When you contacted us, we informed you that the products could not be wrapped in gift paper, as they are all sent with protective paper. That's why our customer service team suggested that you enclose a gift package inside your parcel. All such requests are accepted. We're very sorry that we forgot to send the gift wrap with your order, and we'll do everything we can to make your next order on our site as pleasant as possible for you.
A very happy day to you, The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/01/2019
Very good products, well packaged and protected, the whole family loved the spread (young and old), the lemon oil is a real treat, I love it; the products are a little expensive but of good quality, this is a very good address.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/02/2019
The products are very good Delivery a little hard to know when it is delivered ...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/12/2018
No complaints
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