Customer reviews of Le Comptoir de Mathilde

9,4 /10

Based on 6 412 published reviews

5 5 324 83% 4 564 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

Le Comptoir de Mathilde earns praise for consistently excellent product quality, with reviews highlighting quality products, delicious treats, and reliably well-presented items that arrive intact. Delivery is repeatedly described as fast and careful, with items well packaged and protected, including insulated bags and ice packs to preserve freshness during heatwaves. Customer service and purchasing experience are noted as ultra responsive and smooth, with quick help and seamless ordering. Overall, customers report dependable, thorough packaging, on-time arrivals, and satisfying gift-ready products.

Reviews 1, 3 and 4 stars

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Acheteur Vérifié

Published on 15/05/2017 à 21h28 following a purchase from 17/02/2017

Clear and pleasant to look at

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Acheteur Vérifié

Published on 15/05/2017 à 20h53 following a purchase from 08/05/2017

well

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Acheteur Vérifié

Published on 15/05/2017 à 20h50 following a purchase from 01/12/2016

Problems with the packaging of the parcel, product deteriorates, problem managed without any real commercial dimension. Will not repeat.

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Acheteur Vérifié

Published on 15/05/2017 à 20h45 following a purchase from 11/12/2016

I received my order but the jars of spread had leaked as well as the lavender mustard. I sent 2 emails....no news.... so I phoned. They sent me more jars .... Same problem. So I reported it again. Still no news. So that's the end of ordering from them... too bad, because I love their products! But ordering to throw away.....

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Response from Le Comptoir de Mathilde Published on 16/05/2017

Hi Aude, I'm sorry you had a bad experience with some of our products. I've just looked at your order again and it turns out that we sent you the products you reported as leaking the first time.
Unfortunately, through lack of luck or care taken by the carrier (it's very rare for products to arrive broken, let alone twice in a row), you sent a second claim on 09/01 which was never forwarded to me. In view of the time that has passed since then, and in order to compensate you, I invite you to contact me at [email protected]. We apologize for the inconvenience. Yours faithfully

Acheteur Vérifié

Published on 15/05/2017 à 20h43 following a purchase from 04/04/2017

RAS. Perhaps a little expensive compared to the product ordered, which disappointed me a little.

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Acheteur Vérifié

Published on 15/05/2017 à 20h39 following a purchase from 23/11/2016

A bit expensive... It's cheaper if you buy local (same product)

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Acheteur Vérifié

Published on 15/05/2017 à 20h35 following a purchase from 24/12/2016

No particular problems! Just one item that was unavailable even though it was on the site, a bit frustrating.

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Acheteur Vérifié

Published on 15/05/2017 à 20h32 following a purchase from 09/04/2017

Almost as nice as the store!

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Acheteur Vérifié

Published on 15/05/2017 à 20h31 following a purchase from 16/12/2016

The site is clear, but perhaps a little unattractive.

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Acheteur Vérifié

Published on 15/05/2017 à 20h16 following a purchase from 05/02/2017

Goods missing but immediately returned

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Acheteur Vérifié

Published on 15/05/2017 à 20h12 following a purchase from 03/04/2017

Very good products, tasty, original... Ordered and delivered without a hitch.

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