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S
Rating: 3 out of 5
Hello, your products are very good, but the delivery is deplorable and very slow!
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Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
Summary of reviews
The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Reviews 1, 3 and 4 stars
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Rating: 3 out of 5
The order was incomplete and 6 products were missing. It took several reminders for the remainder to be dispatched. The products were corporate gifts and the missing items arrived just in time for distribution, which was stressful.
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M
Rating: 3 out of 5
Unable to select in-store delivery. I had to pay for delivery.
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P
Rating: 3 out of 5
The shipment took a long time.
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B
Rating: 3 out of 5
I have contacted you 3 times (3 emails) for a defective item that spilled in the package and never a response from you that's a shame!
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K
Rating: 1 out of 5
very disappointed, online purchase, 2 broken parcels out of 3! I sent an e-mail with photos as requested! This was read, but no response from you for a return or refund.
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C
Rating: 1 out of 5
Very dissatisfied because my complaint sent on 03/12/2024 still has no response today is the 18/12/2024 customer service zero Sending products with damage to packaging when it was planned to offer Christmas! And since it's impossible to sell them in store, Mathilde's counter prefers to send them back.
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M
Rating: 1 out of 5
The chocolates arrived broken
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L
Rating: 4 out of 5
Order received, well packaged, no breakages and rather fast delivery.
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V
Rating: 3 out of 5
A chocolate bar arrived broken, customer service did not respond to my request.
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M
Rating: 1 out of 5
I ordered a box + 2 products for a total of 80.26 EUR. First of all, the 10% welcome bonus was not applied. Secondly, the box was supposed to include a dark-colored mug, but in the end I received a red one, less pretty and moreover chipped. Finally, having exceeded the 75 EUR purchase, a gift was to be received, and I got nothing. I left a message on the site on 05/12/2024, today is 18/12/2024: no reply. I tried to call the after-sales service, but nobody answered. In short, very disappointed, I do not recommend at all. I hope the products will at least be good...
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N
Rating: 1 out of 5
My order was missing an item. Complaints department contacted....no news.... Damage
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E
Rating: 1 out of 5
I placed an order on the last day of Black Friday. The site was very slow and I had to go back several times to put products in the basket and order ... What's more, I couldn't find the option of ordering in-store delivery, even though the site said you could.
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M
Rating: 1 out of 5
I received the parcel with 2 of the 6 products totally inedible, as the honey had spilled in the box and the breadsticks were in crumbs. Despite 2 emails and a message on your platform, you seem to be turning a deaf ear to my request for a refund of these products and the shipping costs. Unacceptable
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C
Rating: 1 out of 5
An item is missing from my order, and after two weeks and two complaint emails, no news.
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M
Rating: 1 out of 5
I received the wrong order. Difficult to access customer service. Still waiting. At best, I won't get all the items I ordered. Very disappointed.
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L
Rating: 1 out of 5
I have been unable to return an item. No reply by e-mail.
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S
Rating: 3 out of 5
Some packages arrived damaged. I'm waiting to hear from customer service, who have offered to return these items.
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F
Rating: 1 out of 5
I sent 4 emails to explain that I had exploded chocolate bombs with photos when I opened the package and no response. 1st and last order. To be avoided.
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M
Rating: 3 out of 5
Sav not responding to two emails. Chocolates arrived broken and tote bag smells musty. Purchased as a Christmas gift.
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S
Rating: 1 out of 5
All the shelves are broken, i.e. 5. I was supposed to have a gourmet gift for an order of over 75 euros in the parcel and I don't have it! Complaint email sent 10 days ago and no news.
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S
Rating: 3 out of 5
A product arrived broken, I reported it, no response from the service.
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A
Rating: 1 out of 5
Parcel received 10 days ago, 1 item missing, 3 items broken, no response to my claim form, no response to the email sent with photos, hotline phone line without response, I do not recommend at all, very dissatisfied with my bad experience and the silence of the after sales service !
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L
Rating: 1 out of 5
Hello, I have received a damaged parcel, I have sent you photos and email but no reply to date: "Hello, I have received my order but part of the contents is missing. Here is my order number: 118310 I am sending you photos: - of the contents received , - of the damaged box, Here are my two missing items: - white coconut spread - mirabelle de Lorraine preparation. Is it possible to make up for the two missing items? Or a credit note or refund for these two items?" dated December 10! These items were for a Christmas present, and I'm still waiting for them! Looking forward to hearing from you, Mrs THIBAULT
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M
Rating: 1 out of 5
Products arrived broken and no response from customer service.
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M
Rating: 3 out of 5
The chocolates have arrived cassės
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F
Rating: 1 out of 5
I sent an email to customer service and they never replied. Two of the items I ordered arrived broken.
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I
Rating: 4 out of 5
Fast, full order
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J
Rating: 4 out of 5
Hello, satisfied with my order. However, one product was damaged during transport. I sent an email and never received a return.
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C
Rating: 4 out of 5
Good quality products, beautiful chocolate decorations to offer for the festive season.
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M
Rating: 1 out of 5
Hello, I placed my order on 02/12 and one of the jars was opened and some of the liquid leaked into the box, damaging a cardboard gift box. I still haven't had any feedback from the after-sales service, despite the file I sent with a photo.
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L
Rating: 1 out of 5
Item already opened, claim unanswered
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J
Rating: 1 out of 5
Order placed on November 29th, received in less than a week on December 6th despite the extended delivery times announced. Unpleasant surprise when I opened the parcel, one item was broken (these things happen). I sent an e-mail to customer service on December 7 but no reply. I contacted customer service again on December 14 and to date there's still no news. Non-existent customer service.
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M
Rating: 3 out of 5
very long shipping!!!
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E
Rating: 1 out of 5
Order incomplete. 2 reminder emails still unanswered. Unreachable by phone.
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R
Rating: 1 out of 5
I made a complaint because a box of chocolates was broken. No reply.
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S
Rating: 4 out of 5
Fine
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L
Rating: 3 out of 5
Hello, a little disappointed with my order, I received the chocolate bar with caramel balls already broken, for a gift it's not great!
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E
Rating: 1 out of 5
The 3 chocolates to be broken arrived broken, 1 arrived in a deplorable state (bits of chocolate everywhere on the edges, on the "mallet" in short shameful to offer that for Christmas!), I sent the photos to customer service on 6/12 and 0 response.
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L
Rating: 1 out of 5
The parcel arrived on time but most of the contents are broken (3 out of 5 items). Mail made to customer service and currently no return
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