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E
Rating: 1 out of 5
My order arrived with broken containers. I refused the parcel.
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Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
Summary of reviews
The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Reviews 1, 3 and 4 stars
Reset filtersC
Rating: 1 out of 5
Out of 3 advent calendars ordered, one was damaged and another had one of the sides empty of chocolates!!!! Big disappointment
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C
Rating: 1 out of 5
Two items missing and no return despite several reminders!
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M
Rating: 1 out of 5
I'm a little disappointed by the advent calendar. I would have liked more variety in the terrines and tapenades and less mustard and pepper salts, which are certainly good but too present.
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V
Rating: 1 out of 5
Expensive for what it is and empty box 13 (I hope it wasn't a joke ...)
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E
Rating: 1 out of 5
2nd year ordering... first year 1 bottle broken. Returned with no problem. This year a package of confectionery arrived stale (it was for a Christmas hamper). I send an e-mail to customer service, who never reply, so I call after a week. The answer: they can't send me back the item in question because it's too late (December 10) and they're forcing me to get a refund... I gave them a 2nd chance but I'll never order from them again.
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S
Rating: 3 out of 5
Item arrived broken, after-sales service not very accessible.
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L
Rating: 1 out of 5
What a shame 2 calendars bought for 64€ and when opening the plastic film the calendars don't hold open on both sides and the chocolates fall out, the chocolates ended up in a bowl and the calendars in the garbage can, impossible to repair. I found myself looking like an idiot in front of my sister-in-law and my daughter, because it was a gift. Never again
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A
Rating: 1 out of 5
I contacted you following a problem with the delivery of the products (a product arrived broken) and I never got a reply.
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J
Rating: 1 out of 5
Le comptoir à Mathilde is not what it used to be! Incorrect order and order rectification 5 days later! Disastrous, calendar poorly assembled, several boxes missing and chocolates found in other boxes! I wouldn't recommend it again.
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N
Rating: 1 out of 5
I had asked for a message to be written on a card but I didn't get anything in the parcel.
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M
Rating: 1 out of 5
Advent calendar received on 09/12 without compensation
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O
Rating: 3 out of 5
I received all the chocolates, the problem was that I received broken ones. I contacted customer service but got no answer.
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L
Rating: 3 out of 5
A product arrived damaged and I didn't get a return from the after-sales service.
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J
Rating: 1 out of 5
Broken item no news from after-sales service no reply to email or phone aj
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F
Rating: 1 out of 5
The chocolate was broken into a thousand pieces
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A
Rating: 3 out of 5
No gift bag Too bad
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C
Rating: 4 out of 5
Very nice product, sent on time.
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M
Rating: 1 out of 5
Very disappointed by this experience. I received my order 10 days ago, and when I opened it, a jar of Christmas spread was broken. I sent two emails and tried to contact them by phone about ten times, but got no answer. It's a real shame, especially as the order was for a gift this weekend. The lack of responsiveness and customer service is unacceptable.
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G
Rating: 1 out of 5
My order gave me access to the "gourmet surprise". I was indeed very surprised to be offered a jar of spread equivalent to one or two teaspoons. For an order of over €100, I don't find this very commercial...
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F
Rating: 4 out of 5
Fast delivery and quality products
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D
Rating: 4 out of 5
Very nice package, too bad your gift didn't live up to our orders.
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P
Rating: 1 out of 5
A jar of baba leaked into the box, so it wasn't watertight. The promised surprise was non-existent, just paper... Very long delivery time...
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S
Rating: 1 out of 5
I have not received my order. The tracking says it was returned to sender but no one has contacted me. I've tried to contact the seller three times and had no response.
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M
Rating: 1 out of 5
Bland products. Not worth the price paid. I'd advise against it.
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Response from Le Comptoir de Mathilde
Hello Mathilde,
Thank you very much for your feedback and for taking the time to share your impressions. We're very sorry to hear that your product experience didn't go well, and we're sorry that these products didn't fully meet your expectations. Our recipes are created with care and quality ingredients, but we know that every palate is unique.
We therefore take your comments into account and pass them on directly to our manufacturing teams.
Yours sincerely
The Comptoir de Mathilde team
Thank you very much for your feedback and for taking the time to share your impressions. We're very sorry to hear that your product experience didn't go well, and we're sorry that these products didn't fully meet your expectations. Our recipes are created with care and quality ingredients, but we know that every palate is unique.
We therefore take your comments into account and pass them on directly to our manufacturing teams.
Yours sincerely
The Comptoir de Mathilde team
C
Rating: 4 out of 5
Perfect!
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F
Rating: 4 out of 5
Okay
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C
Rating: 4 out of 5
as described
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E
Rating: 4 out of 5
Delivery ok Products good Too bad, 30% off the week after my purchase...
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M
Rating: 4 out of 5
Smooth delivery, well packed
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S
Rating: 4 out of 5
Everything perfect except the delivery. The delivery man didn't even ring, and I had to go and get the parcel. Which is a real problem for me.
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S
Rating: 1 out of 5
Advent calendar arrived all damaged and impossible to put a notice with photos on your complaints service. Sincerely
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C
Rating: 4 out of 5
Super good, delivery ok
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M
Rating: 4 out of 5
The price of delivery was a bit high but I understood when I received my order. SUPER PACKAGED
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C
Rating: 1 out of 5
We haven't received the Kong articles
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P
Rating: 4 out of 5
I'm waiting to taste the product!?!
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A
Rating: 1 out of 5
Very disappointed with the quality/price ratio. At this price, you'd expect something delicious, more upmarket, but not at all. I bought squares of chocolate with speculos and caramel and you can't taste it, only the taste of the chocolate which reminds you of simple low-end chocolate. I also bought packets of marshmallows, the same thing... in short, I wouldn't buy again. You're paying more for the packaging than for the product you have to eat.
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Response from Le Comptoir de Mathilde
Hello Amandine, we're sorry you were disappointed with our products. At Le Comptoir de Mathilde, we are committed to offering quality products at a fair price. We will take your feedback into account to improve and offer you an even tastier experience. Please do not hesitate to come back to us to give us a second chance. Kind regards, Le Comptoir de Mathilde.
M
Rating: 3 out of 5
Package very well packed. Preparation time + delivery longer than announced on the site. Delivery not on the date announced by the carrier. 2 days in advance, a day off for nothing (even if it's the carrier's fault). When you contact Comptoir de Mathilde to inform them, no response. The feeling is that, once the sale is made, customer service doesn't give a damn about your customer experience. Good store customer, first and most likely last order on the website.
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Response from Le Comptoir de Mathilde
Thank you for your feedback, Maelys. We are sorry that your ordering experience on our site did not live up to your expectations. We have taken your comment into account and will be looking to improve our delivery and customer care services to avoid these inconveniences in the future. We hope you enjoyed the products you received in your parcel. We look forward to seeing you again in store!
V
Rating: 3 out of 5
The little pot of grilled meats in the gourmet box was broken despite the precautions taken!
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Response from Le Comptoir de Mathilde
Hello Valérie, thank you for your review of our website Le Comptoir de Mathilde. We are sorry to hear that the small pot of grilled meats was broken in your box. We will take the necessary measures to improve our packaging and avoid this kind of inconvenience in the future. If you have not already done so, please do not hesitate to contact us again at [email protected]. We hope you have been able to enjoy the other delicious treats in our box. Have a nice day. The Comptoir de Mathilde team.
M
Rating: 4 out of 5
Very good tea
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