Customer reviews of Le Comptoir de Mathilde

Terrible delivery. For future online purchases from your store, if DPD is responsible for delivery, the order will not be processed.

Hello, Delivery too long and I have a box preparation salted damaged at the top in the corner. I won't be able to offer it as it's not pretty. Too bad because I really like your products.

I did not receive my little gift despite the amount of my order!

A little expensive but very good quality

Very good products

non-trading company

I thought I would receive 3 terrines as a gift with my €60 order, as indicated on the site. I didn't receive them and when I contacted customer service they told me there had been a bug... I asked them for a commercial gesture but they refused. Misleading advertising

I'm very satisfied. There were no problems.

Satisfied with my purchases but overall a little expensive (chocolate bar) that will limit my next purchase alas!

Very good products and efficient delivery. However, as a professional, I haven't had any response to my call for a quote for our teams all over France. That's a real shame.

The mustards are delicious, but two of them were not sealed well enough and opened in transport. I had them shipped to me at the hotel I was staying at in France. I live in the USA, where you do not ship to, so I cannot get these two jars replaced, which makes me a bit sad.

Unfortunately I had a leaked chocolate cream and complained about this, so far no response despite two complaints

A lot of unnecessary packaging: pollution Nevertheless, delivery as ordered

As I expected, I'm happy to have pleased the people I gave it to.

No problems with ordering on the site. Tracking and shipping OK. But as always, delivery by Colissimo was not professional: I asked for a one-day postponement which was confirmed by e-mail. But the deliveryman still turned up on the original date and I received a missed delivery e-mail! Fortunately, they delivered the next day... but Colissimo is definitely not a reliable partner, you should change service provider...

Happy with the purchase but the note I asked for was not included in the parcel.

Truffle oil: the taste is not up to scratch. Lemon oil very good

The products are brilliant, but the delivery time was very long this time.

Good product, but the rum babas' dough lacks lightness.

An error in the parcel but repaired on the 1st phone call. Fast delivery and efficient after-sales service.

Very satisfied , about the order. Just a pity that only French is spoken on the phone. But I got an answer by mail. Thanks for that.

an oversight in the first shipment, but after a complaint, the complement arrived fairly quickly and with a commercial gesture.

products as advertised on the site, very good quality. Dispatch of the parcel within a reasonable timeframe, with the unfortunate exception of the occasional broken pot due to faulty packaging, which was immediately replaced by the counter, which was perfectly correct in this respect.

Just a small delivery problem. 2 jars slightly damaged in transit, but nothing too serious. Otherwise, everything was in order, fast and good products.

Hello, I received an e-mail for my birthday the day after I placed my order. I immediately contacted you by e-mail to be able to benefit from it and to this day I have never had an answer.

Very good product, but this time out of 5 shelves ordered, 3 arrived broken. It's a pity to offer !

Pay attention to the weight! I was expecting bigger pots of mustard. If not, tasty products!

Very good except for the shipping costs, which are too high.

Package received very quickly and prepared with care. Very good and original products.

Hello Although the parcel is well packed, a jar of chocolate leaked into the box (oil).

Good but not excellent....

Good products but a little disappointment.... The gift product was not in the parcel.

First of all, I'd like to point out that the person I spoke to on the phone deserves 5 stars. She listened to me and tried several times to help me with my enquiries. Thank you for your help! However, delivery is too expensive and you can't choose the day of delivery (like Colissimo for example), it's chocolate and the aim is not to let the products melt... What's more, an e-mail was sent to me indicating a Monday departure, but no trace of the parcel on the post office's website (probably a computer bug that also affected the establishment, I believe), even though the date of receipt was different. Finally, the final choice of order was not precise enough: I would have liked to have been able to integrate the various elements into the bag purchased, but this was not offered.

very good and I hope very good because we haven't tasted everything yet

Very fast and organized service

Good product quality

order received promptly, impeccable packaging

Hello I sent you an email because there was a pot which was defective and you never answered me cordially Mrs Neveu Nathalie

Nothing to say super good

The shipping time was too long