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A
Rating: 5 out of 5
Parcel arrived safely and on time. Products were well protected
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Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 414 published reviews
Summary of reviews
Le Comptoir de Mathilde earns praise for consistently excellent product quality, with reviews highlighting quality products, delicious treats, and reliably well-presented items that arrive intact. Delivery is repeatedly described as fast and careful, with items well packaged and protected, including insulated bags and ice packs to preserve freshness during heatwaves. Customer service and purchasing experience are noted as ultra responsive and smooth, with quick help and seamless ordering. Overall, customers report dependable, thorough packaging, on-time arrivals, and satisfying gift-ready products.
Reviews 1, 3 and 5 stars
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Rating: 3 out of 5
I know the products well, having bought them in the store. However, on the internet I was very disappointed because all the chocolate bars arrived broken. 3 of them might be ok because there aren't too many breaks, but one is completely broken and the other is split all the way through. Not great for gifts... The packaging needs to be stronger....
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Rating: 5 out of 5
Very good chocolate, perfect delivery, only problem the 3 boxes of chocolates to break arrived already broken and for a gift it's unpleasant, for the other items everything was perfect.
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A
Rating: 5 out of 5
Fast delivery, the jars are very well protected. I contacted customer service via messenger and they were really quick to respond.
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Rating: 5 out of 5
Super well packed and no breakages. Delivery on time. Can't wait to taste everything.
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Rating: 5 out of 5
Super order well packaged, nice product fast shipping
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Rating: 5 out of 5
R A S
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Rating: 3 out of 5
Delivery to a collection point other than the one selected
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Rating: 5 out of 5
Fast shipping and very well packaged products.
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Rating: 5 out of 5
Very good. Great selection of quality products, fast shipping, very well packaged.
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Rating: 5 out of 5
Very clear, easy-to-use site
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Rating: 5 out of 5
Delivery as expected.
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Rating: 5 out of 5
Order arrived quickly, in several packages. 1 item arrived broken despite relatively careful packaging, which was returned to me the day after I contacted the service. Difficult to evaluate the items in my order since they are gifts for the holidays.
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Rating: 1 out of 5
for a Christmas gift it could pay attention and when you look for the order to check what is i in it impossible the page has disappeared
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Rating: 5 out of 5
Perfect
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Rating: 5 out of 5
Very functional. Makes you want to buy everything
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Rating: 3 out of 5
Delivery times too long.
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Rating: 5 out of 5
Easy to navigate, delivery was on time and the products are top-notch.
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Rating: 5 out of 5
Very good site
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Rating: 5 out of 5
Efficient service!
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Rating: 5 out of 5
Quality products, meticulous packaging of each product . I am delighted
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Rating: 3 out of 5
A jar of jam arrived damaged and leaking, no doubt as a result of impact. I alerted customer service with a photo. No response from them.
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Rating: 5 out of 5
Order shipped quickly and very well packaged.
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Rating: 5 out of 5
Easy to use website and fast delivery. All products are well packaged
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Rating: 5 out of 5
Ordered with ease, beautiful and good products, trouble-free delivery
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Rating: 3 out of 5
I have only received half of my order. It's a problem with Colissimo. I'm waiting for more information. The help I received at Colissimo was very good in analyzing the source of the problem. Without this problem, your service, which I've used before, is perfect.
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Rating: 5 out of 5
Attractive, well-presented box.
Not yet tasted the products. Fast and careful delivery.
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Not yet tasted the products. Fast and careful delivery.
A
Rating: 5 out of 5
Original, good quality products. I buy in store or on the site regularly, and I'm never disappointed!
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Rating: 5 out of 5
very satisfied
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Rating: 3 out of 5
Disappointingly, I'm missing the olivades and proivronades and I can't reach your company.
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Rating: 5 out of 5
Serious, fast and well packaged
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Rating: 3 out of 5
Correct delivery time!
But I received a broken item from my order.
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But I received a broken item from my order.
A
Rating: 5 out of 5
Perfect
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Rating: 5 out of 5
Nothing to say it's perfect
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Rating: 5 out of 5
very well
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Rating: 5 out of 5
Smooth, easy navigation
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Rating: 5 out of 5
perfect
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Rating: 3 out of 5
contents poorly packed
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Rating: 1 out of 5
a lot of my products got shocked in the box, some of which I wanted to give for Christmas...impossible to give them in this condition!!! a jar of jam spilled all the juice, caramelized apples...my jar of Piedmont hazelnuts dented and some spread came out...I took pictures of it...a LE TRAPPEUR drink I think..the plastic bag that was on it as I couldn't get it off properly the bottle opened...although I wanted to give it as a present too...in 2 words I'd go to the Fontainebleau store as I usually did...I'd like to point out that the parcel box wasn't damaged...
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Rating: 5 out of 5
Simple, ergonomic navigation!
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