Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
5 5 272 83% 4 561 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.

Reviews 1, 3 and 5 stars

Reset filters
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
packaging problem the packaging was torn
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
The delivery time was correct. The goods were very well packaged. Perfect products
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very satisfied. Lots of gourmet choices for gifts.
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Perfect Excellent
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very good
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
All OK. Packaging well done. Thank you very much.
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Fast delivery. Very careful packaging and protection of products.
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Serious company, very well packaged and protected products, but I haven't had a chance to taste them yet as I'm offering them as gifts.
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
A very varied and clear site, easy to find.
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
I've loved their quality products ever since I discovered them. The only downside is that the prices are too high. Maybe they should consider a loyalty card for their customers.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
The site is good, I was able to find all the products I was looking for. However, the delivery didn't go so well, as several of the chocolate bars arrived broken (especially the white and milk ones). As these are gifts, I'm moderately satisfied.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
I received a broken chocolate box ... impossible to reach customer service by phone and no response by email.
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Fast delivery and careful packaging
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Top packaging, I've never seen products so well protected, and with a discount it's even better ...
I recommend their site where everything is good and beautiful.
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/12/2020
Top!
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 04/12/2020
Order received with the replacement of 2 unavailable products by much cheaper products without having been informed beforehand. Complaint sent to sales department without reply after 4 days.
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
I had a constraint of rapidity of sending and they respected that by making as fast as possible, hats off for that already. Then I tasted the nougat it was very good.
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Super Very well packaged
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very well protected
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 02/12/2020
The site is very good but the customer service is not.... To this day still no answer after 1 weeks of waiting.
Translated reviews
Response from Le Comptoir de Mathilde
Hello Mrs Campos, We do our best to respond as quickly as possible to your requests and calls. When you don't get an answer on the phone (endless ringing), it means that our employee is already on the phone. When our customer service team receives your e-mail, she will treat it with the utmost attention and do what's necessary to respond to your complaint. Our service department has been very busy lately. Have a wonderful day and a wonderful holiday season, The Comptoir de Mathilde team
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
the site presents its products well, but the quality has to follow.
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
Order arrived fairly quickly and well packaged, well protected. Satisfied.
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very well packaged products!
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/11/2020
very nice choice of products
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Fast, well-protected shipping
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Corresponds well to the visual Nice presentation
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
Large order well received, very well packaged. Small problem with a jar of honey. Super SAV, I received a new one well sealed! Everything is good as always!
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very well packaged with great care. I can't rate the products because I haven't tasted them yet, but I will for Christmas.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
My order arrived quickly but one jar was badly sealed with spread on the outside of the jar. I contacted customer service and asked them to send me a new one. 3 times and still no answer.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
Often, the products I had selected in my basket became unavailable and I had to switch to other products.
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
second order and certainly not the last!
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
Very good products. Packages received very well packaged and protected to avoid breakage. Great!
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
Very good. fast delivery
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Site offering quality and original products. Fast, accurate delivery
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
As per the website photos and description. A real treat for the eyes and taste buds.
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/12/2020
Fast, well-packaged shipment, good tracking
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very original, very good products. Well-protected shipment.
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/11/2020
Fast delivery, very well packaged products. Thank you very much!
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/11/2020
tip top, received quickly and in perfect condition, thank you very much!
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
Quite satisfied, easy to use site and quick receipt of my order. The prices are still high, I ordered thanks to the black friday discounts. Products well packaged in the parcel but the box of chocolate to break was damaged (plastic pierced and drips on the wood ..not very hygienic). And the gift box damaged on the sides (torn).
Translated reviews
We use cookies for audience measurement and improving user experience.