Reviews Le Comptoir de Mathilde : Discover customer reviews from lecomptoirdemathilde.com (Page 116)

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Acheteur vérifié

Published on 10/12/2020 à 17h52 following a purchase from 28/11/2020

Good

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Acheteur vérifié

Published on 10/12/2020 à 17h46 following a purchase from 01/12/2020

Products arrived with broken cartons, difficult to offer. Very long customer service, but the products are top-notch.

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Acheteur vérifié

Published on 10/12/2020 à 16h45 following a purchase from 26/11/2020

I'm always extremely satisfied with your service and the quality of your products. That's why I'm starting to recommend them to my friends and family, which is the best possible marketing for you ;))

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Acheteur vérifié

Published on 10/12/2020 à 16h42 following a purchase from 29/11/2020

Excellent products, very good quality and delicious... very well packaged, no risk of them spoiling!
I'm delighted!

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Acheteur vérifié

Published on 10/12/2020 à 16h40 following a purchase from 27/11/2020

todo perfecto entrega rápida y bien embalado gracias

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Acheteur vérifié

Published on 10/12/2020 à 15h56 following a purchase from 03/12/2020

Beautiful products but my order was wrong and I didn't get any feedback from customer service.

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Acheteur vérifié

Published on 10/12/2020 à 15h46 following a purchase from 30/11/2020

Order received very quickly. Very good products

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Acheteur vérifié

Published on 10/12/2020 à 14h51 following a purchase from 04/12/2020

Very good products, but a bit expensive without the annual discount.

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Acheteur vérifié

Published on 10/12/2020 à 14h43 following a purchase from 02/12/2020

Very well packed

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Acheteur vérifié

Published on 10/12/2020 à 14h42 following a purchase from 03/12/2020

Parcel dispatched quickly and goods well packaged. I have always received my orders (3). Too bad there is no "loyalty card" offered to receive discounts if you are a "loyal customer".

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Acheteur vérifié

Published on 10/12/2020 à 14h20 following a purchase from 23/11/2020

Very good, fast delivery and delicious contents, perfect under the tree and in the Advent calendar!

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Acheteur vérifié

Published on 10/12/2020 à 14h11 following a purchase from 30/11/2020

Fast, well-packaged delivery

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Acheteur vérifié

Published on 10/12/2020 à 14h01 following a purchase from 29/11/2020

Very well packed

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Acheteur vérifié

Published on 10/12/2020 à 13h59 following a purchase from 27/11/2020

Delivery was fast and everything was very well packaged.

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Acheteur vérifié

Published on 09/12/2020 à 13h32 following a purchase from 04/12/2020

I have not received my order in full. I am missing 3 items. I've sent an email to complain but I haven't received anything back.

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Response from Le Comptoir de Mathilde Published on 10/12/2020

Hello Mrs Vassort, First of all, we're very sorry about this error in the preparation of our shipping department! We take great care in preparing all your orders, but unfortunately our little hands and eyes are not infallible.
We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer on the phone (endless ringing), it means that our employee is already on the phone. Once our customer service team has received your e-mail, they will offer to return your delicacies and will treat your e-mail with care and attention.
We apologize once again for the longer processing times at this time of year. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team

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Acheteur vérifié

Published on 09/12/2020 à 12h42 following a purchase from 26/11/2020

Problem with delivery, 2 out of 5 products damaged, still no news from customer service 8 days after reporting the problem.

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Response from Le Comptoir de Mathilde Published on 10/12/2020

Hello Mrs PIERROT, First of all, we're very sorry about the damage to your order! We try to pack each product as carefully as possible to avoid breakage, but the hazards of transport can sometimes leave surprises. We do our utmost to respond as quickly as possible to your requests and calls. If you don't get an answer by phone (endless ringing), it means that our employee is already on the phone. Once our customer service team has received your e-mail, they will suggest that you return your delicacies and will treat your e-mail with care and attention.
We apologize once again for the longer processing times at this time of year. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team

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Acheteur vérifié

Published on 09/12/2020 à 00h29 following a purchase from 26/11/2020

Worst customer service I have ever seen. I did an o line shopping. I received only half of the products. I tried contact the customer service by email and no answer. By phone they are always busy or the internet is not working. I requested a reimbursement... They didn't comment. They said there were another box and they gave me a tracking number. After checking at the post, the tracking number is for a colis in preparation to send and that's all I could get. They refused to help, just go to deal with the post. I am losing time, losing products i needed for special occasions, I am losing my money. Why would such a big brand with high quality products mistreat his clients in this way? Problem is still on after 14 days of hassle. Extremely unsatisfied with clients service. FR: The worst customer service I've ever seen. I shopped online. I only received half of the products. I tried to contact customer service by email and no response. By phone, they are always busy or Internet does not work. I asked for a refund ... They didn't comment. They said there was another box and gave me a tracking number. After checking with the post office, the tracking number is for a package in preparation to be sent and that's all I could get. They refused to help, just go and deal with the post office. I'm losing time, I'm losing products I needed for special occasions, I'm losing my money. Why would such a great brand with high-quality products mistreat its customers like this? The problem persists after 14 days of hassle. Extremely dissatisfied with customer service.

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Response from Le Comptoir de Mathilde Published on 09/12/2020

Hello, Customer Service is very busy at the moment. We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our employee is already on the phone. To answer your questions, you personally contacted our company's employees and our communication department answered you on its own time, giving you answers about this third parcel not received. The third parcel has been notified as "in the process of being delivered" which is why we are unable to take any further action.
Once shipped, your orders are managed by La Poste, and we are very limited in what we can do despite our best efforts. In recent weeks, La Poste has been facing an exceptional situation, and this is also the reason why the delivery of your parcels may take longer, responses are longer, and tracking less rigorous. Your claim with PayPal ensures that your order will be handled securely, and you will soon receive a refund if your parcel is still undelivered.
We sincerely apologize for this inconvenience, and do our utmost to resolve each request as quickly as possible. Have a wonderful day and a wonderful holiday season, The Comptoir de Mathilde team

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Acheteur vérifié

Published on 07/12/2020 à 22h50 following a purchase from 28/11/2020

The packaging of a box of chocolate to be broken arrived ripped off. It's not very nice to give it away in this condition.

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Acheteur vérifié

Published on 07/12/2020 à 17h31 following a purchase from 28/11/2020

Order arrived damaged at my home. A broken bottle of oil damaged part of my order. Waiting for a reply to my emails for 1 week.

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Response from Le Comptoir de Mathilde Published on 08/12/2020

Hello Mr CAUSSE, First of all, we're very sorry about the damaged product you received! We try to pack each product as carefully as possible to avoid breakage, but the hazards of transport can sometimes leave surprises. We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our staff member is already on the phone. When our customer service team gets to your e-mail, she'll offer to send your delicacies back to you. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team

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Acheteur vérifié

Published on 07/12/2020 à 14h20 following a purchase from 22/11/2020

I've been a customer of Mathilde's since I first visited the Martiques store. I live in the High Alps and I used to go to the store every time I visited my family to make personal purchases and gifts. Unfortunately this year I couldn't go because of the sanitary conditions! So I ordered directly from the site. Delivery was fast. Only one product had leaked and wasn't closed properly, which can happen, I understand. So I tried phoning several times but never got an answer! So I emailed customer service 10 days ago and no reply either!!.. What's more, a few days after using another item (4 peppers and berries mix) the appliance no longer works on the salt side!
I understand that there can sometimes be problems with certain products, but not getting any answers has really disappointed me, especially as my order totalled 164.50 euros!!!! If no one contacts me in a few days, they'll have lost a customer and I won't be advertising with them any time soon!

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Response from Le Comptoir de Mathilde Published on 08/12/2020

Hello Mrs BLANC, First of all, we're very sorry about the damaged product when we received your order, as well as when you used our mill!
We do our utmost to respond as quickly as possible to your requests and calls. If you don't get an answer by phone (endless ringing), it means that our employee is already on the phone.
When our customer service team receives your e-mail, she'll offer to send your delicacies back to you. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team

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Acheteur vérifié

Published on 07/12/2020 à 10h27 following a purchase from 26/11/2020

Great! Order arrived quickly, everything was superbly packaged individually. Just the jar of armagnac cannelés had leaked (a defect in the jar closure) but it was replaced after an email exchange with customer service.

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Acheteur vérifié

Published on 06/12/2020 à 22h43 following a purchase from 30/11/2020

Damaged goods

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Response from Le Comptoir de Mathilde Published on 07/12/2020

Hello Mrs TIOLLIER, We're very sorry to hear about the condition of your delicacies during delivery. Indeed, La Poste has just hired staff and resources to make deliveries on time, and this may have an impact on your parcels and products (and the quality of our deliveries).
If your delicacies are damaged, don't hesitate to write to our customer service so that they can send you new delicacies. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team

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Acheteur vérifié

Published on 06/12/2020 à 16h31 following a purchase from 08/11/2020

order received very quickly. very well packaged. products still as good as ever.

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Acheteur vérifié

Published on 06/12/2020 à 14h38 following a purchase from 21/11/2020

fast, well-packaged delivery!

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Acheteur vérifié

Published on 06/12/2020 à 13h16 following a purchase from 28/11/2020

Hello, I'm very happy with the site and the order tracking.

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Acheteur vérifié

Published on 06/12/2020 à 12h21 following a purchase from 28/11/2020

Very well packed parcel and super quality products, I'm delighted.

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Acheteur vérifié

Published on 06/12/2020 à 11h14 following a purchase from 20/11/2020

Not disappointed fast shipping and well packaged website very well designed I highly recommend this site

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Acheteur vérifié

Published on 06/12/2020 à 10h07 following a purchase from 26/11/2020

Always delighted by the quality and deliciousness of the products! Lots of great gift ideas that are always a pleasure!

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Acheteur vérifié

Published on 06/12/2020 à 08h27 following a purchase from 30/11/2020

Order prepared immediately Arrived 48 hours later as expected Well packaged Perfect....merci

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Acheteur vérifié

Published on 05/12/2020 à 21h43 following a purchase from 24/11/2020

Always a very good product, and a very pleasant surprise in terms of packaging, which is very well designed to avoid any problems.

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Acheteur vérifié

Published on 05/12/2020 à 19h10 following a purchase from 28/11/2020

Everything is perfect except that there is no estimated delivery time.

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Acheteur vérifié

Published on 05/12/2020 à 18h10 following a purchase from 29/11/2020

I was a little disappointed to pay the shipping costs when I ordered and to receive an email the day after my order telling me that if I order from them the shipping costs are free. Who are they kidding?

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Acheteur vérifié

Published on 05/12/2020 à 17h41 following a purchase from 30/11/2020

Fast delivery

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Acheteur vérifié

Published on 05/12/2020 à 17h12 following a purchase from 19/11/2020

Great products! Pleasing to the eye as well as to the palate... I recommend them!

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Acheteur vérifié

Published on 05/12/2020 à 17h07 following a purchase from 10/11/2020

I am very happy with the customer service that solved my problem. The order was received quickly and in perfect condition ( reinforced packaging with each product individually protected bravo! ). I would recommend :)

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Acheteur vérifié

Published on 05/12/2020 à 17h01 following a purchase from 28/11/2020

Hello. I placed an order to make two gifts for two people at the same address. I found it regrettable that I could not design two separate boxes in a single order. The recipients received everything and had to dispatch the products to each other. In store, it is possible to design gift boxes with our own choices..... it would be nice to be able to do this on the site too. Thank you

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Acheteur vérifié

Published on 05/12/2020 à 16h50 following a purchase from 27/11/2020

Fast delivery, everything was extremely well packaged

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Acheteur vérifié

Published on 05/12/2020 à 15h55 following a purchase from 22/11/2020

Full satisfaction

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Acheteur vérifié

Published on 05/12/2020 à 14h51 following a purchase from 29/11/2020

Fast delivery. Very good chocolates

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Acheteur vérifié

Published on 05/12/2020 à 14h45 following a purchase from 20/11/2020

Perfect

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Customer reviews of Le Comptoir de Mathilde

Summary of reviews

Reviews 1, 3 and 5 stars