The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
I ordered a product intended as a gift. I asked for a gift pack (or to enclose gift wrap with my order) but was refused, being told that this was not their custom. I don't find this very correct and even less commercial. What's more, the delivery was not very fast, even though I live 30 km away!...
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Response from Le Comptoir de Mathilde
Hello Mrs Trilhe, We offer to send you gift bags with your orders, so that you can wrap the products you wish to give as presents. When you contacted us, we informed you that the products could not be wrapped in gift paper, as they are all sent with protective paper. That's why our customer service team suggested that you enclose a gift package inside your parcel. All such requests are accepted. We're very sorry that we forgot to send the gift wrap with your order, and we'll do everything we can to make your next order on our site as pleasant as possible for you.
A very happy day to you, The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/02/2019
MEETS MY EXPECTATIONS
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/02/2019
very well
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/12/2018
Parait!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/02/2019
delivered on time
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/01/2019
Very good product
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/02/2019
The spreads are really delicious and palm-oil free too.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/01/2019
Very good site, very good quality products.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/01/2019
Waiting for it to develop further as not everything is on the site yet
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Response from Le Comptoir de Mathilde
Hello Mrs Margeot, What would you like to find on our website that you can find in our boutique? Thank you for your comment, Have a nice day, The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/12/2018
very well designed, practical and delivered on time
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/02/2019
A friend gave me a taste of your products and within the hour we had both ordered... Products from another world ... And we talked about you again this weekend and we had everyone taste your spreads and love them.
Very tasty products, you can really feel the flavors... I'd recommend you!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/03/2019
Order received very quickly, clean packaging, nothing to complain about ^^.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/02/2019
Good quality, fast delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/02/2019
Convivial par contre dommage on n'a Pas d echantillon pour goûter les produits que l'on ne connaît pas
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 31/01/2019
Functional site
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 18/12/2018
very clear
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/02/2019
Nothing to complain about.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/05/2017
Package very well packed and received very quickly
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/03/2017
Following delivery problems abroad, the team listened and reacted quickly to solve the problem! Thank you very much.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/05/2017
Intuitive, clear site.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/05/2017
Very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/05/2017
Package arrived quickly and very well packaged..... perfect!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/05/2017
Compliant order, quality products, fast delivery!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/05/2017
Quality products, well protected for transport
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/02/2017
Products I'm a fan of! It's really good (my favorite thing) and being able to order online is great, very simple and the shipping is very fast. Thank you
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/05/2017
Easy-to-use site, very fast delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/05/2017
We were advised by friends after an aperitif at their house, and we were tempted by this order, which was delivered on time! And the bottle arrived in perfect condition! I recommend it!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/05/2017
Very pretty products but average quality chocolate. Package of pots of spread arrived cracked (2 broken pots out of 3) I expected better ...
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Response from Le Comptoir de Mathilde
Hi Ingrid, I'm sorry to hear that you've received broken pots of spread. Have you contacted Customer Service to let them know? If not, please do not hesitate to write to me at [email protected] (if possible with photos) so that we can compensate you appropriately. Sincerely
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 19/05/2017
Very good site.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/05/2017
Very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/12/2016
Just perfect!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/01/2017
Fast, efficient service
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/02/2017
easy access :)
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/05/2017
fine
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/11/2016
Very good, impeccable service, careful and attentive. I recommend them! I can't say it any better, it's great.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/01/2017
in line with expectations
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/12/2016
Excellent spreads. 100% satisfied
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/12/2016
Fast
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 19/04/2017
very pleasant site to browse, very attentive to customer needs
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 19/04/2017
good product description excellent chocolate and very well protected shipment
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