Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
5 5 272 83% 4 561 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.

Reviews 1, 3 and 5 stars

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J
JEAN L.
Rating: 5 out of 5
following a purchase from 17/12/2024
super, the products are very good
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Josiane S.
Rating: 5 out of 5
following a purchase from 14/12/2024
Very satisfied with my order. I gave the boxes to friends who really appreciated them.
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Laurent U.
Rating: 3 out of 5
following a purchase from 18/12/2024
Very good, but too little once the fat is removed. Too expensive for the price.
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CLAUDINE V.
Rating: 5 out of 5
following a purchase from 16/12/2024
Perfect
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Béatrice V.
Rating: 5 out of 5
following a purchase from 24/12/2024
Top!
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Corinne P.
Rating: 5 out of 5
following a purchase from 18/12/2024
🤩👍
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FRANCOIS K.
Rating: 5 out of 5
following a purchase from 14/12/2024
Shipment as ordered and fast delivery in Europe. Perfect
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MATHIEU M.
Rating: 5 out of 5
following a purchase from 20/12/2024
Quality products with a range to suit all tastes. Fast delivery what's more
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Marie H.
Rating: 5 out of 5
following a purchase from 22/12/2024
As always, never disappointed For gourmands like us, it's perfect.
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Florine C.
Rating: 5 out of 5
following a purchase from 23/12/2024
Always on top!
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audrey L.
Rating: 5 out of 5
following a purchase from 21/12/2024
ok
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Giovanni O.
Rating: 1 out of 5
following a purchase from 15/12/2024
one of the items I received arrived damaged. I wrote two emails to ask for a replacement or a refund or in any case a solution for this inconvenience but no one ever answered me.
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Rene B.
Rating: 5 out of 5
following a purchase from 17/12/2024
Very satisfied. The delivery was very fast and the items were superbly packaged. Thank you very much
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OLIVIER V.
Rating: 5 out of 5
following a purchase from 24/12/2024
Perfect, very fast delivery.
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Martine L.
Rating: 5 out of 5
following a purchase from 22/12/2024
Perfect
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Jérémy T.
Rating: 5 out of 5
following a purchase from 19/12/2024
Deliver quickly and as expected.
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Julie Q.
Rating: 3 out of 5
following a purchase from 19/12/2024
Packages received very late because payment was not updated correctly on the site. Customer service unreachable for 4 days. After that the parcel was whole...
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GERMAINE D.
Rating: 3 out of 5
following a purchase from 29/11/2024
Controls arrive twice broken. Even though they were replaced. The chocolates were a gift. Replacement arrived too late.
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Sylvie C.
Rating: 5 out of 5
following a purchase from 17/12/2024
Very fast delivery. Quality products.
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Stéphanie D.
Rating: 5 out of 5
following a purchase from 19/12/2024
RAS Perfect
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Cyril S.
Rating: 5 out of 5
following a purchase from 14/12/2024
Very good quality and fast shipping
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Nathalie L.
Rating: 5 out of 5
following a purchase from 14/12/2024
Top
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PIERRE P.
Rating: 3 out of 5
following a purchase from 17/12/2024
Good products, but one jar was not watertight liquid leaked into the box.
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LEVIER F.
Rating: 5 out of 5
following a purchase from 29/11/2024
Problem with my delivery, and after several emails and photos they sent me back the two defective products.
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David G.
Rating: 5 out of 5
following a purchase from 16/12/2024
Very good
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Catherine P.
Rating: 5 out of 5
following a purchase from 16/12/2024
Very good products
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Christine C.
Rating: 5 out of 5
following a purchase from 14/12/2024
All went well, except that the delivery man didn't ring the doorbell as instructed. The parcel was put in the letterbox.
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Aline B.
Rating: 5 out of 5
following a purchase from 07/12/2024
Excellent, high-quality product
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FABIENNE J.
Rating: 5 out of 5
following a purchase from 16/12/2024
Correct order. Super fast shipping and quality products! We love EVERYTHING!!! Thank you
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Angélique M.
Rating: 5 out of 5
following a purchase from 29/11/2024
Items as described, fast delivery.
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BERENGERE B.
Rating: 3 out of 5
following a purchase from 10/12/2024
Big delay in delivery, zero feedback from customer service despite several reminders.
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Clara T.
Rating: 1 out of 5
following a purchase from 10/12/2024
Order placed well before Christmas, unfortunately I only received half of the order and was therefore unable to give the Christmas presents in time. Mail sent to the address given but no reply, I had to contact them on the website. Too bad.
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Response from Le Comptoir de Mathilde
Hello Clara,

We thank you for your feedback and are sincerely sorry to hear that your experience with Le Comptoir de Mathilde did not live up to your expectations. We understand the importance of receiving your orders on time, especially during the holiday season.

Rest assured that your satisfaction is our priority. We take your feedback very seriously and will be reinforcing our customer follow-up to prevent this from happening again. Please do not hesitate to contact us directly should you require any further assistance.

Thank you for your understanding,

The Comptoir de Mathilde team
E
Emmanuelle P.
Rating: 5 out of 5
following a purchase from 18/12/2024
Perfect order arrived just in time for New Year's Eve
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Fanny L.
Rating: 1 out of 5
following a purchase from 08/12/2024
Product arrived broken still waiting for new after-sales service
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Response from Le Comptoir de Mathilde
Hello Fanny,

We are very sorry to hear that your product arrived damaged. Our customer service department experienced some difficulties at the end of the year and we would like to apologize for this. Your satisfaction is our priority, and we are doing everything we can to resolve this problem quickly.

Thank you for your understanding and trust.

Yours sincerely
The Comptoir de Mathilde team
E
elodie W.
Rating: 5 out of 5
following a purchase from 12/12/2024
Nothing to say
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Magali L.
Rating: 5 out of 5
following a purchase from 14/12/2024
Everything was perfect! Careful delivery, top salt and pepper packaging! I recommend and would recommend 😁👍
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Gina L.
Rating: 5 out of 5
following a purchase from 16/12/2024
Perfect
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Mélanie G.
Rating: 5 out of 5
following a purchase from 14/12/2024
Very well packaged and protected, fast delivery and reception!
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veronique T.
Rating: 5 out of 5
following a purchase from 15/12/2024
.
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Stephen W.
Rating: 1 out of 5
following a purchase from 11/12/2024
No order available at the collection point, fortunately the product was available in the store.
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Response from Le Comptoir de Mathilde
Hello Stephen,

Thank you for taking the time to share your review. We are sorry to hear that your withdrawal experience did not live up to your expectations. Please be assured that we take your feedback very seriously and are constantly working to improve our services. We look forward to welcoming you back soon, whether in-store or for an online order.

Best regards,
The Comptoir de Mathilde team
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