Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
5 5 272 83% 4 561 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.

Reviews 1, 3 and 5 stars

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M
marie L.
Rating: 5 out of 5
following a purchase from 15/12/2024
Very good
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Sabine M.
Rating: 1 out of 5
following a purchase from 14/12/2024
The products in cardboard packaging were all damaged ( panettone and Ours guillauve ) impossible to offer them and the chocolate plate the same because broken. Packages should be better protected...
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Response from Le Comptoir de Mathilde
Hello Sabine,

We thank you for your feedback and are sorry to hear that your products arrived damaged. Your satisfaction is important to us, and we will be improving our packaging to avoid this kind of inconvenience.

Yours faithfully
The Comptoir de Mathilde team
S
sabine M.
Rating: 5 out of 5
following a purchase from 17/12/2024
Top
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benedicte P.
Rating: 5 out of 5
following a purchase from 15/12/2024
Very fast delivery and very careful packaging. Everyone enjoyed my gifts.
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Yamina M.
Rating: 5 out of 5
following a purchase from 16/12/2024
Order received quickly. The products are perfect
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Daniel L.
Rating: 1 out of 5
following a purchase from 11/12/2024
The parcel organized by the carrier dpd poste arrived broken into 10 pieces instead of 1...
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Response from Le Comptoir de Mathilde
Hello Daniel,

Thank you for taking the time to share your opinion. We are very sorry about this incident. Our teams take particular care with each order, but it is possible that the package may be subjected to rough handling in transit. We will do our utmost to find appropriate solutions.

Yours faithfully
The Comptoir de Mathilde team
N
Natacha M.
Rating: 5 out of 5
following a purchase from 15/12/2024
Packed with GREAT care and absolutely delicious products!
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Selene R.
Rating: 5 out of 5
following a purchase from 17/12/2024
Package arrived on time, undamaged and well protected. Perfect!
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Elodie B.
Rating: 5 out of 5
following a purchase from 07/12/2024
Top I really liked
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Sylvie L.
Rating: 5 out of 5
following a purchase from 09/12/2024
Super presentation and delicious 😋
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Stephanie M.
Rating: 5 out of 5
following a purchase from 13/12/2024
Order ok and fast
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Marie W.
Rating: 5 out of 5
following a purchase from 09/12/2024
Satisfied. Arrived in time for Christmas.
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alain S.
Rating: 5 out of 5
following a purchase from 16/12/2024
nothing to say, just what I expected
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Coralie V.
Rating: 5 out of 5
following a purchase from 18/12/2024
Perfect
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Lena C.
Rating: 5 out of 5
following a purchase from 18/12/2024
Fast shipping, neat packaging, impeccable presentation, tastes to die for 🤩
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Virginie C.
Rating: 5 out of 5
following a purchase from 14/12/2024
Delicious
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Karine L.
Rating: 5 out of 5
following a purchase from 15/12/2024
Perfect! Thank you
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Serge P.
Rating: 5 out of 5
following a purchase from 16/12/2024
Compliant products, fast delivery.
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Francoise U.
Rating: 1 out of 5
following a purchase from 16/12/2024
4 jars of cep mustard ordered. Validity date 01/2025???unacceptable
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Response from Le Comptoir de Mathilde
Hello Françoise,

Thank you for taking the time to share your opinion. We understand your concern about the expiry date of your jars of cep mustard. We are committed to offering quality products and are sorry if this did not live up to your expectations. We have since found a solution together and we are delighted that you were satisfied. We look forward to seeing you again on our Eshop.


Mélodie,
Le Comptoir de Mathilde
C
Carolina R.
Rating: 5 out of 5
following a purchase from 17/12/2024
Products arrived safely and with excellent quality
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Myriam F.
Rating: 5 out of 5
following a purchase from 14/12/2024
Very fine mouth to caress the papillae! Thank you for existing!
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Alexandra M.
Rating: 5 out of 5
following a purchase from 15/12/2024
Perfect 👍
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Maëva N.
Rating: 1 out of 5
following a purchase from 17/12/2024
I received 2 damaged items... and when I contact you I get no answer...
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Response from Le Comptoir de Mathilde
Hello Maëva,

We're very sorry about this bad experience. Our customer service department had a large number of requests at the end of the year and we had difficulty responding quickly. We finally found a solution together. We look forward to seeing you again for a much better experience,

Thank you for your patience and understanding.

Thank you for your patience and understanding,
Mélodie, Le Comptoir de Mathilde
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Thierre aux chaînes A.
Rating: 3 out of 5
following a purchase from 29/11/2024
Hello, your products are great, but my package was damaged and I'm waiting for a return from your customer service department because there was a lot of breakage.
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Ludivine B.
Rating: 5 out of 5
following a purchase from 13/12/2024
Great products!
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olivier G.
Rating: 1 out of 5
following a purchase from 15/12/2024
Very bad.
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Fabienne S.
Rating: 5 out of 5
following a purchase from 10/12/2024
Perfect nothing to say
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Mathilde E.
Rating: 1 out of 5
following a purchase from 14/12/2024
Some items were broken and were never refunded despite my repeated requests.
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Response from Le Comptoir de Mathilde
Hello Mathilde,

We apologize for this unpleasant experience. We understand your disappointment and are sincerely sorry for not responding promptly at the end of the year. Despite all the care we put into packaging your order, there may be conditions beyond our control in the transport. We have since been able to exchange information and hope to see you again on our Eshop very soon.

Yours faithfully
The Comptoir de Mathilde team
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VALERIE M.
Rating: 5 out of 5
following a purchase from 10/12/2024
Perfect. Product as described
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Cathie C.
Rating: 3 out of 5
following a purchase from 15/12/2024
2 out of 3 plates arrived broken
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Vivianna C.
Rating: 5 out of 5
following a purchase from 15/12/2024
I gave a Christmas boxed set as a gift to my parents-in-law, and they loved it!!!🥰
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jessica V.
Rating: 5 out of 5
following a purchase from 15/12/2024
Yes gift arrived at the right time
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Chloé L.
Rating: 3 out of 5
following a purchase from 14/12/2024
I thought the squares of chocolate were much bigger, as well as the tiny ballotin of feuilletine chocolate, which is really tiny for about 8€. I'm not sure about the hot chocolate lollipops or the chocolate spread. Rather quick delivery.
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Audrey B.
Rating: 5 out of 5
following a purchase from 13/12/2024
Very well packed thank you
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Nathalie S.
Rating: 5 out of 5
following a purchase from 14/12/2024
The good taste of chocolate
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Mylène D.
Rating: 5 out of 5
following a purchase from 09/12/2024
Perfect
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Alexandre R.
Rating: 5 out of 5
following a purchase from 14/12/2024
Perfect
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Samuel C.
Rating: 5 out of 5
following a purchase from 11/12/2024
Spread order. Satisfied. Too bad the tapenades were out of stock at the time of my order... To be continued.
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CATHERINE L.
Rating: 5 out of 5
following a purchase from 12/12/2024
Very nice gift. Available in time.
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Ludivine M.
Rating: 5 out of 5
following a purchase from 14/12/2024
Well packaged parcel, fast delivery, I recommend
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