Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 414 published reviews
5 5 326 83% 4 564 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

Le Comptoir de Mathilde earns praise for consistently excellent product quality, with reviews highlighting quality products, delicious treats, and reliably well-presented items that arrive intact. Delivery is repeatedly described as fast and careful, with items well packaged and protected, including insulated bags and ice packs to preserve freshness during heatwaves. Customer service and purchasing experience are noted as ultra responsive and smooth, with quick help and seamless ordering. Overall, customers report dependable, thorough packaging, on-time arrivals, and satisfying gift-ready products.

Reviews 1, 3 and 5 stars

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S
Stephanie G.
Rating: 5 out of 5
following a purchase from 10/12/2024
Fast, careful shipping and delicious treats
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Eric W.
Rating: 5 out of 5
following a purchase from 08/12/2024
Great products.fast delivery
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Philippe L.
Rating: 5 out of 5
following a purchase from 29/11/2024
First delivery, box ripped open (theft of 3 pots) and one pot broken. Delivery refused. Second delivery perfect!
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Isabel G.
Rating: 5 out of 5
following a purchase from 11/12/2024
Order arrived on time, well packaged. Delighted with the excellent spread!
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Marie D.
Rating: 1 out of 5
following a purchase from 13/12/2024
Very bad experience. Breakage in the parcel and no response from them despite notification with a photo as soon as the parcel was opened and several reminders by e-mail. We are 13 days later and still no news from them. Unacceptable!
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Marjorie F.
Rating: 5 out of 5
following a purchase from 10/12/2024
Products very well presented in an attractive box. Fast shipping and very well protected.
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Laura T.
Rating: 5 out of 5
following a purchase from 07/12/2024
Thank you very much!
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Magali E.
Rating: 5 out of 5
following a purchase from 12/12/2024
Perfect
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Stephane R.
Rating: 5 out of 5
following a purchase from 24/11/2024
High-quality Advent box.
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Marion D.
Rating: 5 out of 5
following a purchase from 09/12/2024
Fast delivery, well packaged products
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Océane T.
Rating: 5 out of 5
following a purchase from 07/12/2024
Super quality and very fast
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Laetitia S.
Rating: 5 out of 5
following a purchase from 08/12/2024
Top delivery tracking. Top products.
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Manoël M.
Rating: 5 out of 5
following a purchase from 09/12/2024
fast delivery, quality product, I will keep your house for future gifts.
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Sophie F.
Rating: 3 out of 5
following a purchase from 05/12/2024
A glass can that had been opened. Straight to the garbage can. I didn't want to make a complaint, but I was disappointed.
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Manon N.
Rating: 5 out of 5
following a purchase from 03/12/2024
super
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Jeanne H.
Rating: 1 out of 5
following a purchase from 08/12/2024
I received the packaging ripped off for a Christmas present
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Delphine R.
Rating: 5 out of 5
following a purchase from 02/12/2024
Great, 🤩
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Yolande M.
Rating: 5 out of 5
following a purchase from 02/12/2024
Super
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Emma B.
Rating: 5 out of 5
following a purchase from 10/12/2024
Fast order, carefully packed, I'm satisfied.
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Vladimir S.
Rating: 5 out of 5
following a purchase from 08/12/2024
Perfect
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Aude G.
Rating: 5 out of 5
following a purchase from 10/12/2024
Fast delivery
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Marine F.
Rating: 5 out of 5
following a purchase from 03/12/2024
order shipped on time all products conform, no damaged products
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Mathilde V.
Rating: 5 out of 5
following a purchase from 08/12/2024
I am extremely satisfied
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Angelina N.
Rating: 5 out of 5
following a purchase from 10/12/2024
Only the packaging was a little torn but otherwise well packed.
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Fanny R.
Rating: 1 out of 5
following a purchase from 08/12/2024
Damaged order on receipt and no response from customer service.
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Valerie L.
Rating: 5 out of 5
following a purchase from 05/12/2024
Very good product Very satisfied
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Delphine B.
Rating: 5 out of 5
following a purchase from 07/12/2024
Excellent products and packaging
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Barbara P.
Rating: 5 out of 5
following a purchase from 10/12/2024
Super good
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Nadege V.
Rating: 3 out of 5
following a purchase from 06/12/2024
A little disappointed because there was supposed to be a gourmet surprise for my purchase and in the end it wasn't inside the parcel.
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Camille B.
Rating: 5 out of 5
following a purchase from 05/12/2024
Perfect as always
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Lola F.
Rating: 5 out of 5
following a purchase from 07/12/2024
top! not disappointed with my order it's great for gifts
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Armelle D.
Rating: 5 out of 5
following a purchase from 06/12/2024
Everything went well. As for the quality of the products, I'll have some feedback after Christmas...
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Laure P.
Rating: 5 out of 5
following a purchase from 05/12/2024
Delivery on time, parcel arrived in very good condition, parcel protected.
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Océane C.
Rating: 1 out of 5
following a purchase from 29/11/2024
An item was received broken, and I have had no response from customer service for over 10 days.
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Laurence L.
Rating: 5 out of 5
following a purchase from 04/12/2024
Nice discovery with this site. Original products. Order received on time and products very well packaged. Would recommend.
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Sylvain T.
Rating: 5 out of 5
following a purchase from 08/12/2024
Perfect
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Marilyne F.
Rating: 5 out of 5
following a purchase from 03/12/2024
Very good products we can only recommend
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Karine L.
Rating: 5 out of 5
following a purchase from 29/11/2024
The products are very well protected when shipped. Just one broken, I'm waiting for customer service to get back to me. And very good product ☺️
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Flavie M.
Rating: 1 out of 5
following a purchase from 29/11/2024
The parcel was delivered to the wrong address, I received a call from customer service informing me of this and asking me to call them back, but they are unreachable. I opened my parcel, with Christmas presents, and NONE of the products correspond to what I ordered.
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Arlette T.
Rating: 5 out of 5
following a purchase from 05/12/2024
I am pleased with the speed of shipment, however a cracked pot, or flow in the package.
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