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V
Rating: 5 out of 5
A successful surprise
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Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 358 published reviews
Summary of reviews
The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Reviews 1, 3 and 5 stars
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Rating: 5 out of 5
Perfect. Products well protected for transport.
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A
Rating: 5 out of 5
Perfect product and delivery
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D
Rating: 1 out of 5
Delivery very long and badly organized.
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S
Rating: 1 out of 5
A product leaked in the box and damaged several items. I made an initial complaint and was asked to send additional photos. Since then, despite two messages, I haven't heard back from customer service.
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A
Rating: 5 out of 5
Very good
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S
Rating: 5 out of 5
Super. Delivered on time.
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L
Rating: 1 out of 5
2 orders placed for an amount of more than 75€, the display promised a free treat from 75€ purchase. Nothing in the parcel! Claim made, and no, there's no gift. This type of misleading advertising is simply unacceptable. 2 items arrived broken, impossible to offer them in this condition.
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L
Rating: 5 out of 5
Impeccable
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F
Rating: 5 out of 5
Great products Large selection
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T
Rating: 5 out of 5
Arrived in good condition With a note
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M
Rating: 5 out of 5
Very good
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V
Rating: 5 out of 5
Impeccable. Very careful shipping.
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C
Rating: 5 out of 5
Very good and fast delivery for the holidays
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D
Rating: 5 out of 5
Excellent service!
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D
Rating: 5 out of 5
Delighted with my order, and what's more I benefited from Black Friday prices!
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V
Rating: 3 out of 5
One of the plastics on the chocolate boxes was open, so the chocolates were in the air... I can't offer that, so I had to buy new ones.
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J
Rating: 5 out of 5
Very good
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M
Rating: 5 out of 5
Perfect
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M
Rating: 5 out of 5
Perfect
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C
Rating: 5 out of 5
The So Frenchy spread and rum babas are a delight. Very good mustards too.
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V
Rating: 5 out of 5
Product quality On-time delivery
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F
Rating: 5 out of 5
Fine
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S
Rating: 5 out of 5
I am delighted with my order, the packaging of the products and the quality above all 🥰
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T
Rating: 1 out of 5
Long delivery time and on receipt the two front calendars were all broken Very disappointed
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M
Rating: 5 out of 5
Late delivery (2- 3 days). Otherwise package arrived undamaged.
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S
Rating: 3 out of 5
Hello, your products are very good, but the delivery is deplorable and very slow!
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C
Rating: 5 out of 5
Very good packaging so no breakage it was perfect and package received quickly thank you
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L
Rating: 5 out of 5
We can't wait to taste it... Thanks again Lc
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M
Rating: 5 out of 5
parcel well received within normal time limits, and this time well packaged, no open or broken jars. I think that the fact of indicating the name of the person in charge of the packaging on the parcel, so that he can be identified in the event of a problem, has meant that packaging is now much more rigorous than it used to be.
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.
Rating: 3 out of 5
The order was incomplete and 6 products were missing. It took several reminders for the remainder to be dispatched. The products were corporate gifts and the missing items arrived just in time for distribution, which was stressful.
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L
Rating: 5 out of 5
Ras
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M
Rating: 3 out of 5
Unable to select in-store delivery. I had to pay for delivery.
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L
Rating: 5 out of 5
Fine
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P
Rating: 3 out of 5
The shipment took a long time.
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B
Rating: 3 out of 5
I have contacted you 3 times (3 emails) for a defective item that spilled in the package and never a response from you that's a shame!
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F
Rating: 5 out of 5
Very simple and efficient purchase.
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R
Rating: 5 out of 5
Perfect packaging, delicious products. Thank you very much!
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K
Rating: 1 out of 5
very disappointed, online purchase, 2 broken parcels out of 3! I sent an e-mail with photos as requested! This was read, but no response from you for a return or refund.
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C
Rating: 5 out of 5
I love
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