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C
Rating: 5 out of 5
Very good packaging so no breakage it was perfect and package received quickly thank you
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Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 414 published reviews
Summary of reviews
Le Comptoir de Mathilde earns praise for consistently excellent product quality, with reviews highlighting quality products, delicious treats, and reliably well-presented items that arrive intact. Delivery is repeatedly described as fast and careful, with items well packaged and protected, including insulated bags and ice packs to preserve freshness during heatwaves. Customer service and purchasing experience are noted as ultra responsive and smooth, with quick help and seamless ordering. Overall, customers report dependable, thorough packaging, on-time arrivals, and satisfying gift-ready products.
Reviews 1, 3 and 5 stars
Reset filtersL
Rating: 5 out of 5
We can't wait to taste it... Thanks again Lc
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M
Rating: 5 out of 5
parcel well received within normal time limits, and this time well packaged, no open or broken jars. I think that the fact of indicating the name of the person in charge of the packaging on the parcel, so that he can be identified in the event of a problem, has meant that packaging is now much more rigorous than it used to be.
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.
Rating: 3 out of 5
The order was incomplete and 6 products were missing. It took several reminders for the remainder to be dispatched. The products were corporate gifts and the missing items arrived just in time for distribution, which was stressful.
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L
Rating: 5 out of 5
Ras
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M
Rating: 3 out of 5
Unable to select in-store delivery. I had to pay for delivery.
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L
Rating: 5 out of 5
Fine
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P
Rating: 3 out of 5
The shipment took a long time.
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B
Rating: 3 out of 5
I have contacted you 3 times (3 emails) for a defective item that spilled in the package and never a response from you that's a shame!
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F
Rating: 5 out of 5
Very simple and efficient purchase.
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R
Rating: 5 out of 5
Perfect packaging, delicious products. Thank you very much!
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K
Rating: 1 out of 5
very disappointed, online purchase, 2 broken parcels out of 3! I sent an e-mail with photos as requested! This was read, but no response from you for a return or refund.
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C
Rating: 5 out of 5
I love
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C
Rating: 1 out of 5
Very dissatisfied because my complaint sent on 03/12/2024 still has no response today is the 18/12/2024 customer service zero Sending products with damage to packaging when it was planned to offer Christmas! And since it's impossible to sell them in store, Mathilde's counter prefers to send them back.
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A
Rating: 5 out of 5
P0ur the moment we have not tasted but I knew the store in Biganos.the presentation is very pretty, for the tasting I have no doubt
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M
Rating: 1 out of 5
The chocolates arrived broken
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G
Rating: 5 out of 5
Perfect
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V
Rating: 3 out of 5
A chocolate bar arrived broken, customer service did not respond to my request.
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M
Rating: 1 out of 5
I ordered a box + 2 products for a total of 80.26 EUR. First of all, the 10% welcome bonus was not applied. Secondly, the box was supposed to include a dark-colored mug, but in the end I received a red one, less pretty and moreover chipped. Finally, having exceeded the 75 EUR purchase, a gift was to be received, and I got nothing. I left a message on the site on 05/12/2024, today is 18/12/2024: no reply. I tried to call the after-sales service, but nobody answered. In short, very disappointed, I do not recommend at all. I hope the products will at least be good...
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C
Rating: 5 out of 5
Very well packed
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N
Rating: 1 out of 5
My order was missing an item. Complaints department contacted....no news.... Damage
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G
Rating: 5 out of 5
Just as described and great delivery service.
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M
Rating: 5 out of 5
Everything perfect
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E
Rating: 1 out of 5
I placed an order on the last day of Black Friday. The site was very slow and I had to go back several times to put products in the basket and order ... What's more, I couldn't find the option of ordering in-store delivery, even though the site said you could.
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M
Rating: 1 out of 5
I received the parcel with 2 of the 6 products totally inedible, as the honey had spilled in the box and the breadsticks were in crumbs. Despite 2 emails and a message on your platform, you seem to be turning a deaf ear to my request for a refund of these products and the shipping costs. Unacceptable
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M
Rating: 5 out of 5
Order met my expectations. Beautiful, well-stocked advent calendar.
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C
Rating: 1 out of 5
An item is missing from my order, and after two weeks and two complaint emails, no news.
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A
Rating: 5 out of 5
Fast delivery for December! Excellent products
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M
Rating: 1 out of 5
I received the wrong order. Difficult to access customer service. Still waiting. At best, I won't get all the items I ordered. Very disappointed.
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L
Rating: 1 out of 5
I have been unable to return an item. No reply by e-mail.
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S
Rating: 3 out of 5
Some packages arrived damaged. I'm waiting to hear from customer service, who have offered to return these items.
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F
Rating: 1 out of 5
I sent 4 emails to explain that I had exploded chocolate bombs with photos when I opened the package and no response. 1st and last order. To be avoided.
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A
Rating: 5 out of 5
Parcel sent quickly, very well packaged. However, the cardboard box had a very bad smell, we didn't know if it was the cardboard or the packaging of the products. Nevertheless satisfied with my order
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N
Rating: 5 out of 5
Everything was perfect from order to delivery.
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M
Rating: 3 out of 5
Sav not responding to two emails. Chocolates arrived broken and tote bag smells musty. Purchased as a Christmas gift.
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S
Rating: 1 out of 5
All the shelves are broken, i.e. 5. I was supposed to have a gourmet gift for an order of over 75 euros in the parcel and I don't have it! Complaint email sent 10 days ago and no news.
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S
Rating: 3 out of 5
A product arrived broken, I reported it, no response from the service.
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S
Rating: 5 out of 5
Perfect as usual
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N
Rating: 5 out of 5
Perfect
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A
Rating: 1 out of 5
Parcel received 10 days ago, 1 item missing, 3 items broken, no response to my claim form, no response to the email sent with photos, hotline phone line without response, I do not recommend at all, very dissatisfied with my bad experience and the silence of the after sales service !
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