The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
I made a complaint following the delivery of my order because an item arrived broken. I never got a reply. This is not serious, I will not come to your store again.
Translated reviews
A
Aurelie C.
Rating: 1 out of 5
following a purchase from 28/11/2024
Parcel received too late and therefore very disappointed ( advent calendar). Ordered on Thursday morning and received the following Monday for a delivery said to be within 48 hours. What do I do with my advent calendar that I was supposed to offer on Saturday ??? So very disappointed
Translated reviews
V
veronique S.
Rating: 1 out of 5
following a purchase from 28/11/2024
I ordered during Black Friday, and in an effort to get a surprise, I inflated my order to qualify. My package arrived with no surprise, because supposedly it's not compatible with the promotions. This is not explicitly stated on the site, which is misleading.
Translated reviews
D
DELALLEAU N.
Rating: 1 out of 5
following a purchase from 29/11/2024
I've sent 3 emails with no reply. 6 items broken on receipt of parcel.
Translated reviews
V
Valentine C.
Rating: 5 out of 5
following a purchase from 19/11/2024
Top
Translated reviews
A
Aïcha B.
Rating: 5 out of 5
following a purchase from 29/11/2024
Perfect
Translated reviews
V
Véronique M.
Rating: 5 out of 5
following a purchase from 23/11/2024
I knew the products because I had already bought them.
Translated reviews
E
Evelyn C.
Rating: 5 out of 5
following a purchase from 27/11/2024
Perfect 👌
Translated reviews
E
Elodie B.
Rating: 5 out of 5
following a purchase from 29/11/2024
Too good
Translated reviews
S
stephanie F.
Rating: 3 out of 5
following a purchase from 29/11/2024
During an order, some items arrived broken. After a complaint, I'm still waiting for a replacement. Not sure it will happen for Christmas... A bit disappointed though. Also, I would have appreciated gift wrapping with my order.
Translated reviews
B
Brigitte P.
Rating: 5 out of 5
following a purchase from 29/11/2024
Perfect 👍 👍 👍 gift ideas!!! I recommend
Translated reviews
E
Emmanuelle M.
Rating: 3 out of 5
following a purchase from 29/11/2024
Some products arrived broken, no news from customer service
Translated reviews
A
Amandine G.
Rating: 5 out of 5
following a purchase from 28/11/2024
Perfect, as usual! Fast delivery and quality products.
Translated reviews
B
benjamin P.
Rating: 1 out of 5
following a purchase from 29/11/2024
Product damaged and surprise missing, disappointed :(
Translated reviews
S
Sandra M.
Rating: 5 out of 5
following a purchase from 29/11/2024
Very satisfied. I recommend it.
Translated reviews
L
Laurence L.
Rating: 5 out of 5
following a purchase from 29/11/2024
Very good product. Fast and efficient delivery
Translated reviews
M
Mechthild N.
Rating: 5 out of 5
following a purchase from 27/11/2024
After ordering, the goods arrived very quickly, well packaged. I am very satisfied with the quality and would order again at any time.
Translated reviews
B
Brice N.
Rating: 3 out of 5
following a purchase from 28/11/2024
Overall it's ok, but extremely disappointed with the gourmet surprise. I was expecting something bigger.
Translated reviews
H
Halima C.
Rating: 5 out of 5
following a purchase from 28/11/2024
Top top top
Translated reviews
M
marion N.
Rating: 3 out of 5
following a purchase from 29/11/2024
Products arrived broken and I never got a return from customer service.
Translated reviews
M
Mélanie D.
Rating: 5 out of 5
following a purchase from 29/11/2024
Delighted with my purchase I recommend
Translated reviews
F
fabrice R.
Rating: 5 out of 5
following a purchase from 28/11/2024
Great!
Translated reviews
C
CARINE D.
Rating: 5 out of 5
following a purchase from 29/11/2024
PERFECT
Translated reviews
F
Françoise B.
Rating: 1 out of 5
following a purchase from 27/11/2024
Perfect Very satisfied
Translated reviews
D
Deborah M.
Rating: 1 out of 5
following a purchase from 29/11/2024
Claim made for gresins arrived in Miette. 0 reply
Translated reviews
S
stéphanie J.
Rating: 5 out of 5
following a purchase from 29/11/2024
camille packed my parcel very well thank you
Translated reviews
L
Léonie C.
Rating: 1 out of 5
following a purchase from 29/11/2024
Parcel received, with one article opened inside, all the other articles were sticky... I sent an email to the after-sales service more than a week ago and I haven't had any return.
Translated reviews
E
Edwige N.
Rating: 1 out of 5
following a purchase from 29/11/2024
Order completed with great difficulty. I gave up to place a second one and the click and collect didn't work.
Translated reviews
C
caroline S.
Rating: 5 out of 5
following a purchase from 29/11/2024
Perfect! Only one regret: more 3 peppercorn mustard.
Translated reviews
A
Annie L.
Rating: 5 out of 5
following a purchase from 29/11/2024
Perfect
Translated reviews
P
Paolo M.
Rating: 5 out of 5
following a purchase from 28/11/2024
Very good chocolate
Translated reviews
C
CHRISTINE P.
Rating: 1 out of 5
following a purchase from 25/11/2024
First order and first disappointment: 2 damaged items in the parcel, 2 emails to the eShop after-sales service for complaints, no reply...This will be my first and last order with this company.
Translated reviews
C
Caroline M.
Rating: 5 out of 5
following a purchase from 29/11/2024
Guaranteed success!
Translated reviews
C
CHRISTELLE B.
Rating: 5 out of 5
following a purchase from 29/11/2024
Perfect except that it took me 3 hours to place an order on the site during the 30% off sale.
Translated reviews
C
Charlotte S.
Rating: 3 out of 5
following a purchase from 29/11/2024
Order over 75€, a gift should have been included in the order but nothing and despite an email to the brand no news.
Translated reviews
L
Linda F.
Rating: 5 out of 5
following a purchase from 28/11/2024
Perfect
Translated reviews
A
Alexandra C.
Rating: 5 out of 5
following a purchase from 29/11/2024
Package received promptly and products conform to order. A treat for the taste buds...
Translated reviews
M
Manon L.
Rating: 1 out of 5
following a purchase from 29/11/2024
One item received broken and no response from customer service. I am very dissatisfied.
Translated reviews
A
aurelie A.
Rating: 5 out of 5
following a purchase from 17/11/2024
Very good,
Translated reviews
V
Valérie D.
Rating: 5 out of 5
following a purchase from 29/11/2024
Very good products, lots of choice, very well designed site, very reasonable price. Perfect
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 