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A
Rating: 3 out of 5
No gift bag Too bad
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Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 359 published reviews
Summary of reviews
The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Reviews 1, 3 and 5 stars
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Rating: 5 out of 5
Fast delivery, very well packaged
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F
Rating: 5 out of 5
Perfect!
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H
Rating: 5 out of 5
Great product
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J
Rating: 5 out of 5
Perfect
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V
Rating: 5 out of 5
Very fast delivery, advent calendar received just before december 1st even though I ordered it 3 days before. Delivered with care, the driver warned me of the scheduled time and arrived on time at my door. The only problem with the calendar was that it opened from the bottom when I was holding it. We'd just have to reinforce the fasteners to prevent it from opening. I'd recommend
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C
Rating: 5 out of 5
très bon le top
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A
Rating: 5 out of 5
Fast delivery and product in good condition
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S
Rating: 5 out of 5
Very well packed. Perfect after-sales service
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C
Rating: 5 out of 5
No complaints. Very satisfied with this first order!
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M
Rating: 1 out of 5
Very disappointed by this experience. I received my order 10 days ago, and when I opened it, a jar of Christmas spread was broken. I sent two emails and tried to contact them by phone about ten times, but got no answer. It's a real shame, especially as the order was for a gift this weekend. The lack of responsiveness and customer service is unacceptable.
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G
Rating: 1 out of 5
My order gave me access to the "gourmet surprise". I was indeed very surprised to be offered a jar of spread equivalent to one or two teaspoons. For an order of over €100, I don't find this very commercial...
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W
Rating: 5 out of 5
Perfect!
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F
Rating: 5 out of 5
I was very satisfied with the products I bought (savoury Advent calendars) and the fast delivery. It was my first contact with the site and I was able to appreciate the wide range of products on offer.
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M
Rating: 5 out of 5
Fast delivery; careful packaging; product conforms and... tasty! All perfect!
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G
Rating: 5 out of 5
Well-protected and fast parcel.
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P
Rating: 5 out of 5
Nice packaging for this advent calendar! TB
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E
Rating: 5 out of 5
Super
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D
Rating: 5 out of 5
Excellent service
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N
Rating: 5 out of 5
Satisfied
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A
Rating: 5 out of 5
Very good a little light the small pot
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P
Rating: 1 out of 5
A jar of baba leaked into the box, so it wasn't watertight. The promised surprise was non-existent, just paper... Very long delivery time...
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D
Rating: 5 out of 5
But stop using the DPD delivery service
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S
Rating: 1 out of 5
I have not received my order. The tracking says it was returned to sender but no one has contacted me. I've tried to contact the seller three times and had no response.
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I
Rating: 5 out of 5
Very good
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V
Rating: 5 out of 5
Perfect advent calendar 😇
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A
Rating: 5 out of 5
I am very satisfied with my order and delivery. Ordering on the website went very smoothly.
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S
Rating: 5 out of 5
No complaints. Top delivery. Products as delicious as ever. Completely satisfied for years
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M
Rating: 1 out of 5
Bland products. Not worth the price paid. I'd advise against it.
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Response from Le Comptoir de Mathilde
Hello Mathilde,
Thank you very much for your feedback and for taking the time to share your impressions. We're very sorry to hear that your product experience didn't go well, and we're sorry that these products didn't fully meet your expectations. Our recipes are created with care and quality ingredients, but we know that every palate is unique.
We therefore take your comments into account and pass them on directly to our manufacturing teams.
Yours sincerely
The Comptoir de Mathilde team
Thank you very much for your feedback and for taking the time to share your impressions. We're very sorry to hear that your product experience didn't go well, and we're sorry that these products didn't fully meet your expectations. Our recipes are created with care and quality ingredients, but we know that every palate is unique.
We therefore take your comments into account and pass them on directly to our manufacturing teams.
Yours sincerely
The Comptoir de Mathilde team
I
Rating: 5 out of 5
Nickel
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S
Rating: 5 out of 5
Fast delivery and good quality products
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R
Rating: 5 out of 5
Hello Order and fast shipping very well packaged thank you.I would recommend thank you.
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M
Rating: 5 out of 5
Super.
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M
Rating: 5 out of 5
Nickel fast compliant and well packaged
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P
Rating: 5 out of 5
Super
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N
Rating: 5 out of 5
Satisfied with my order
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G
Rating: 5 out of 5
products as ordered.
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U
Rating: 5 out of 5
Le comptoir de Mathilde is a safe bet, very good products, I recommend without hesitation!
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A
Rating: 5 out of 5
The sweet and savoury advent calendars were much appreciated. Very fast delivery, well done!
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E
Rating: 5 out of 5
Calendar received promptly. Very happy with my purchase
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