Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 359 published reviews
5 5 274 83% 4 561 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.

Reviews 1, 3 and 5 stars

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MATHIEU D.
Rating: 5 out of 5
following a purchase from 04/12/2023
A variety of quality products, a gift that's always a pleasure to receive
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nadège M.
Rating: 5 out of 5
following a purchase from 09/12/2023
Well packaged and much appreciated
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jean-françois R.
Rating: 5 out of 5
following a purchase from 04/12/2023
Perfect.
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Fabienne L.
Rating: 5 out of 5
following a purchase from 13/12/2023
Very happy with my purchase. Neat parcel. Fast delivery. Thank you very much.
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Micaelli C.
Rating: 5 out of 5
following a purchase from 10/12/2023
Great products and excellent customer service
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Véronique D.
Rating: 5 out of 5
following a purchase from 01/12/2023
Order arrived in perfect condition, very well packaged and of course a real treat, as always, top quality chocolate.
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Tiphaine B.
Rating: 5 out of 5
following a purchase from 10/12/2023
Well packed parcel (bottles and jars VERY well protected) and received on time. Very good products.
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Carolyn T.
Rating: 5 out of 5
following a purchase from 02/12/2023
I love receiving my parcel from you. We only, usually, order once a year for our Christmas Day starters and a few other treats. We’ve always found everything to be of exceptional quality. Thank you 🙏
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Corinne D.
Rating: 5 out of 5
following a purchase from 06/12/2023
Very satisfied. Very good chocolate and very well packaged. Thank you
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Marie-Christine D.
Rating: 5 out of 5
following a purchase from 02/12/2023
Chocolates and sweets were 1 big hit
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Alain G.
Rating: 5 out of 5
following a purchase from 11/12/2023
EXCELLENT
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Mikael L.
Rating: 5 out of 5
following a purchase from 01/12/2023
Very nice parcel, very good products, what happiness...
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Thierry G.
Rating: 5 out of 5
following a purchase from 12/12/2023
Very satisfied with the quality of the products and the ease of ordering. Happy New Year!
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SANDRINE D.
Rating: 5 out of 5
following a purchase from 10/12/2023
Very good product, especially the rum canales 😃
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Valerie S.
Rating: 5 out of 5
following a purchase from 15/12/2023
Very good products
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Marie P.
Rating: 5 out of 5
following a purchase from 14/12/2023
Order arrived on time and packaged impeccably
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Loren D.
Rating: 5 out of 5
following a purchase from 09/12/2023
A gift for Dad!
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Cristian F.
Rating: 1 out of 5
following a purchase from 05/12/2023
Dificult to talk to them. Too long delivery times and very slow comunicattion
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Stéphanie B.
Rating: 5 out of 5
following a purchase from 10/12/2023
A "killer" spread!!!!
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Jean-Noël L.
Rating: 5 out of 5
following a purchase from 07/12/2023
Nickel packaging & delivery
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Cecile E.
Rating: 5 out of 5
following a purchase from 10/12/2023
The order was delivered on time. The packaging of each product was very careful and secure. Everyone was delighted with all the products!
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Aline V.
Rating: 5 out of 5
following a purchase from 02/12/2023
Perfect
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Nathalie G.
Rating: 5 out of 5
following a purchase from 04/12/2023
I love this site
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Elodie P.
Rating: 5 out of 5
following a purchase from 29/11/2023
Big order for Christmas! I'm so happy, all the sweets made it so much fun!
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Patricia P.
Rating: 5 out of 5
following a purchase from 01/12/2023
Very good chocolates
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Olivia S.
Rating: 5 out of 5
following a purchase from 29/11/2023
At the top!
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Rachel S.
Rating: 1 out of 5
following a purchase from 14/12/2023
Overpriced for an average product. :/
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CHANTAL C.
Rating: 5 out of 5
following a purchase from 11/12/2023
Much appreciated
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nassima A.
Rating: 5 out of 5
following a purchase from 10/12/2023
High-quality products. Very responsive sales department. Fast shipping.
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Monique G.
Rating: 5 out of 5
following a purchase from 12/12/2023
Very good site. Products conform to photos. Good value for money. I recommend Le Comptoir de Mathilde.
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GOVAN S.
Rating: 3 out of 5
following a purchase from 06/12/2023
The order consisted of several jars of armagnac cannelés. Unfortunately, two of the jars broke open, causing them to leak into the package. One jar was almost empty and the others stuck ... Not serious, but disappointing. The products are delicious, and that's the main thing!
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Response from Le Comptoir de Mathilde
Hello GOVAN, thank you for your feedback on our website Le Comptoir de Mathilde. We are sorry to learn that some jars of armagnac cannelés opened and leaked in your package. We will pass this information on to our delivery service in order to improve our packaging. We are pleased that you enjoyed the products and hope to see you soon on our site. Have a nice day."
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carole L.
Rating: 5 out of 5
following a purchase from 17/12/2023
Order arrived before Christmas Nothing to complain Impeccable
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Ghislaine T.
Rating: 5 out of 5
following a purchase from 14/12/2023
Order received promptly. Everything was well packed. Satisfied with this first order.
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Ghislaine D.
Rating: 5 out of 5
following a purchase from 01/12/2023
fast delivery.the products are well packed in the parcel.and above all delicious.
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Fabien P.
Rating: 5 out of 5
following a purchase from 09/12/2023
perfect and excellent
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Istvan I.
Rating: 5 out of 5
following a purchase from 02/12/2023
The milk hazelnut spread with sweetener is great! My only sorrow that you do not deliver to Hungary.
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Mélanie M.
Rating: 5 out of 5
following a purchase from 01/12/2023
Very good value for money
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Violette Z.
Rating: 5 out of 5
following a purchase from 09/12/2023
This parcel was for my daughter and her little family and they were delighted.
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Mimi M.
Rating: 5 out of 5
following a purchase from 09/12/2023
Perfect good product
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Pierre-Jean L.
Rating: 3 out of 5
following a purchase from 11/12/2023
My order went well in the sense that the parcel arrived in the end at the right address, in good condition. Nevertheless, here are the points that make me not give a high mark: * The "Les comptoirs de Mathilde" site can be improved: impossible to consult the item sheet of the product ordered because the product is no longer visible on the site (as it obviously became out of stock during the life of the order), * The order, made for a Christmas present, was to be delivered to an address other than mine. The deliveryman did not deliver to the address indicated and left the parcel directly at the relay point.
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Response from Le Comptoir de Mathilde
Hello Pierre-Jean,

Thank you for your review of Le Comptoir de Mathilde. We are sorry to hear that your experience was not as satisfying as you would have liked.

Concerning the consultation of the product sheet, it is true that our stocks can change quickly and that certain products can be out of stock. We strive to update our site as regularly as possible so that our customers have all the information they need before placing an order.

With regard to delivery, we are sorry that the deliveryman did not deliver the parcel to the address you requested. We will pass on your comments to our delivery department to prevent this from happening again.

Nevertheless, we are pleased to hear that your parcel has arrived at its destination.

Yours faithfully
internet customer service
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