Customer reviews of Le Comptoir de Mathilde

Etwas unübersichtlich

Email sent to customer service following an order problem and still no reply.

The navigation was rather simple but could be reviewed, and the delivery was fast. The parcel was very well protected and there was no breakage.

The main drawback is the price of delivery (exorbitant).

A poorly sealed jar, a little open, there was chocolate in the paper, too bad, otherwise I prefer to go directly to the store anyway, it's not the same as a parcel at this time of year.

The order was a gift, and I chose home delivery, but the deliveryman couldn't find the apartment and the person had to collect the parcel from a relay. It's a shame you can't give the deliveryman a phone number. I paid for home delivery, but it's a shame we ended up using the relay solution.

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Compliant order and fast delivery.
Only downside: the chocolate arrived broken, too bad.

Delivery costs too high!

Delivery was fast, which is good. But when I ordered online, I chose certain colors for the items (black and red) and I received items in black and red but also in blue, which I had not chosen. I wasn't very happy about that.

Site with fast delivery and in conformity with the order Nevertheless great disappointment as for the expiration date of consumption of certain articles very short (less than 3 months) it is really a pity because the remainder was perfect.

Hello A broken pot

Very annoying site, not at all intuitive, with a promotional page that keeps opening. Just unbearable.
I wanted to make a gift. I couldn't find the gift option and I think the person must have received the invoice details!... In short, I wouldn't order online anymore. In short, I won't order on the internet anymore. I can't evaluate the quality of your products since it's a gift.

I was pleased because I know the products but disappointed because I was missing a batch of spread that was offered normally two following the order and I received only one I sent a message and I had no response so the after sales service I found it average

The site is very good but unfortunately the honey pot was badly closed and partly leaked into the protective paper in the parcel.

I know the products well and they never disappoint, they're very good, but I was disappointed with the delivery service because there was an error in the delivery address. It was an order for the Easter holidays, and the order arrived at my home instead of my daughter's, who will be waiting for her chocolates for quite a while given the confined conditions!The error must have occurred when I placed the order, although I had taken the option of 2 different billing and delivery addresses, and despite this, mine (the billing address) was used for delivery! I noticed the error when I checked my e-mail, and I sent 2 letters asking for a correction to be made before the parcel was dispatched... but I'm still waiting for a reply or a sign from the service... Anyway, the parcel has arrived at my house, and I think I'll be able to offer the chocolates for Pentecost if the lockdown is lifted by then....what a shame!

More than a month to receive my order due to exceptional circumstances which I can understand. But I deplore the lack of information given by the slow and unresponsive customer service despite 5-6 emails sent. In the end, they replied without providing any quick, concrete solutions. It was a small order of 2 mini-tablets for a birthday, placed 3 weeks ago on receipt of order... but they still asked me for an affidavit and identity card to consider a solution. Do not recommend ordering via the site.

Disappointed with tablets

Order received, but it's not what I ordered, my niece is disappointed. I will not order again.

Hello, I wanted to send chocolates to someone for their birthday. It's a pity that it's impossible to add a little note to put a message and say that the package is from such and such a person. I tried to add a note in one of the comment fields to ask if I could add that the package was from me, but my comment was not taken into account. It's a shame to have to call the person back to ask if they received my gift... Sincerely

The site is well designed but the shipping costs are much too high.

searches are not always easy, you have to click on several choices to get all the products in the category you're looking for

Commercially useless!!! An offer fell the day of my reception I find incorrect not to make profit from it the orders of a few days or to warn that in qqls days there will be reductions thus return order for can be but nothing is less sure to place an order again to profit from the offer, of a stupidity without name ....

The quality of the products is good, I know the brand well. But first time I ordered on the site: in the two batches of hot chocolates, there were broken elements... it's a shame. Similarly, one bar arrived cracked. It's a shame it's a gift.

Products received very quickly! On the other hand, the glass jars were in no danger of breaking given the amount of packaging and protection around them! Perhaps it's possible to reduce the quantity a little with a smaller carton to avoid all that packaging in the garbage can?

Very poor order management, very poor customer follow-up and no commercial relationship, even less compensation...very disappointed.

I find the delivery charges just exhorbitant... I wanted to order more but seeing that by adding just a few chocolate spoons, the amount climbed seriously!!!! It's a shame....

The parcel was not signed for, but left outside the front door.

Good, fast delivery but one of the shelves arrived broken.

I placed my order on a Friday before 9am, and it was not processed until Monday afternoon.

Quite a nice site, but it's a shame we can't find the flavors listed in the product descriptions!

I am satisfied with the Comptoir de Mathilde website. However, I am disappointed that I was not allowed to enter my birthday gift voucher for a white chocolate table. The gift voucher was refused. I can't recommend it because of the postage costs and as the Nantes store has closed, it's not possible to receive it. It's a real shame.

Very good products, but one of the jars wasn't closed properly, so the rum leaked out a bit and the tin stuck. Despite this, I am very satisfied with your products.

could be easier to pay by card - why did I get praipal? Payment only by credit card

Clear and ergonomic.

Babas arrived on January 15

Site and products perfect On the other hand, €9 shipping for 2 spreads is exorbitant.

I ordered a product intended as a gift. I asked for a gift pack (or to enclose gift wrap with my order) but was refused, being told that this was not their custom. I don't find this very correct and even less commercial. What's more, the delivery was not very fast, even though I live 30 km away!...

Waiting for it to develop further as not everything is on the site yet

Easy-to-use site, very fast delivery