Customer reviews of Le Comptoir de Mathilde

9,4 /10

Based on 6 357 published reviews

5 5 272 83% 4 561 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.

Reviews 1 and 3 stars

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Acheteur vérifié

Published on 31/05/2017 à 09h47 following a purchase from 18/05/2017

Very pretty products but average quality chocolate. Package of pots of spread arrived cracked (2 broken pots out of 3) I expected better ...

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Response from Le Comptoir de Mathilde Published on 31/05/2017

Hi Ingrid, I'm sorry to hear that you've received broken pots of spread. Have you contacted Customer Service to let them know? If not, please do not hesitate to write to me at [email protected] (if possible with photos) so that we can compensate you appropriately. Sincerely

Acheteur vérifié

Published on 16/05/2017 à 09h18 following a purchase from 28/04/2017

Unfortunately, two pots arrived broken.

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Acheteur vérifié

Published on 16/05/2017 à 07h24 following a purchase from 07/03/2017

This questionnaire is too precise, if you give stars for a product, it's superfluous to have to enter more text....

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Acheteur vérifié

Published on 15/05/2017 à 21h38 following a purchase from 27/02/2017

Extremely disappointed, I will not recommend this site. They made a mistake in the last name of the recipient, if the post office had not been merciful, the recipient would not have been able to have his parcel. I emailed the site for an explanation but never got a reply.

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Response from Le Comptoir de Mathilde Published on 16/05/2017

Hi Annaelle, I'm sorry if you had a bad experience. I've just looked at your order again, and it turns out that we had taken into account that it was a gift and the parcel was normally sent to the name and delivery address you had indicated. We haven't received a message from you since (perhaps you haven't written to [email protected]?). However, from the Colissimo tracking number, I can see that La Poste was unable to deliver the parcel at the first attempt. Yours faithfully

Acheteur vérifié

Published on 15/05/2017 à 20h50 following a purchase from 01/12/2016

Problems with the packaging of the parcel, product deteriorates, problem managed without any real commercial dimension. Will not repeat.

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Acheteur vérifié

Published on 15/05/2017 à 20h45 following a purchase from 11/12/2016

I received my order but the jars of spread had leaked as well as the lavender mustard. I sent 2 emails....no news.... so I phoned. They sent me more jars .... Same problem. So I reported it again. Still no news. So that's the end of ordering from them... too bad, because I love their products! But ordering to throw away.....

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Response from Le Comptoir de Mathilde Published on 16/05/2017

Hi Aude, I'm sorry you had a bad experience with some of our products. I've just looked at your order again and it turns out that we sent you the products you reported as leaking the first time.
Unfortunately, through lack of luck or care taken by the carrier (it's very rare for products to arrive broken, let alone twice in a row), you sent a second claim on 09/01 which was never forwarded to me. In view of the time that has passed since then, and in order to compensate you, I invite you to contact me at [email protected]. We apologize for the inconvenience. Yours faithfully

Acheteur vérifié

Published on 15/05/2017 à 20h39 following a purchase from 23/11/2016

A bit expensive... It's cheaper if you buy local (same product)

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