Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
5 5 272 83% 4 561 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.

Reviews 1 and 3 stars

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BERENGERE B.
Rating: 3 out of 5
following a purchase from 10/12/2024
Big delay in delivery, zero feedback from customer service despite several reminders.
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Clara T.
Rating: 1 out of 5
following a purchase from 10/12/2024
Order placed well before Christmas, unfortunately I only received half of the order and was therefore unable to give the Christmas presents in time. Mail sent to the address given but no reply, I had to contact them on the website. Too bad.
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Response from Le Comptoir de Mathilde
Hello Clara,

We thank you for your feedback and are sincerely sorry to hear that your experience with Le Comptoir de Mathilde did not live up to your expectations. We understand the importance of receiving your orders on time, especially during the holiday season.

Rest assured that your satisfaction is our priority. We take your feedback very seriously and will be reinforcing our customer follow-up to prevent this from happening again. Please do not hesitate to contact us directly should you require any further assistance.

Thank you for your understanding,

The Comptoir de Mathilde team
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Fanny L.
Rating: 1 out of 5
following a purchase from 08/12/2024
Product arrived broken still waiting for new after-sales service
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Response from Le Comptoir de Mathilde
Hello Fanny,

We are very sorry to hear that your product arrived damaged. Our customer service department experienced some difficulties at the end of the year and we would like to apologize for this. Your satisfaction is our priority, and we are doing everything we can to resolve this problem quickly.

Thank you for your understanding and trust.

Yours sincerely
The Comptoir de Mathilde team
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Stephen W.
Rating: 1 out of 5
following a purchase from 11/12/2024
No order available at the collection point, fortunately the product was available in the store.
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Response from Le Comptoir de Mathilde
Hello Stephen,

Thank you for taking the time to share your review. We are sorry to hear that your withdrawal experience did not live up to your expectations. Please be assured that we take your feedback very seriously and are constantly working to improve our services. We look forward to welcoming you back soon, whether in-store or for an online order.

Best regards,
The Comptoir de Mathilde team
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Sabine M.
Rating: 1 out of 5
following a purchase from 14/12/2024
The products in cardboard packaging were all damaged ( panettone and Ours guillauve ) impossible to offer them and the chocolate plate the same because broken. Packages should be better protected...
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Response from Le Comptoir de Mathilde
Hello Sabine,

We thank you for your feedback and are sorry to hear that your products arrived damaged. Your satisfaction is important to us, and we will be improving our packaging to avoid this kind of inconvenience.

Yours faithfully
The Comptoir de Mathilde team
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Daniel L.
Rating: 1 out of 5
following a purchase from 11/12/2024
The parcel organized by the carrier dpd poste arrived broken into 10 pieces instead of 1...
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Response from Le Comptoir de Mathilde
Hello Daniel,

Thank you for taking the time to share your opinion. We are very sorry about this incident. Our teams take particular care with each order, but it is possible that the package may be subjected to rough handling in transit. We will do our utmost to find appropriate solutions.

Yours faithfully
The Comptoir de Mathilde team
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Francoise U.
Rating: 1 out of 5
following a purchase from 16/12/2024
4 jars of cep mustard ordered. Validity date 01/2025???unacceptable
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Response from Le Comptoir de Mathilde
Hello Françoise,

Thank you for taking the time to share your opinion. We understand your concern about the expiry date of your jars of cep mustard. We are committed to offering quality products and are sorry if this did not live up to your expectations. We have since found a solution together and we are delighted that you were satisfied. We look forward to seeing you again on our Eshop.


Mélodie,
Le Comptoir de Mathilde
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Maëva N.
Rating: 1 out of 5
following a purchase from 17/12/2024
I received 2 damaged items... and when I contact you I get no answer...
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Response from Le Comptoir de Mathilde
Hello Maëva,

We're very sorry about this bad experience. Our customer service department had a large number of requests at the end of the year and we had difficulty responding quickly. We finally found a solution together. We look forward to seeing you again for a much better experience,

Thank you for your patience and understanding.

Thank you for your patience and understanding,
Mélodie, Le Comptoir de Mathilde
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Thierre aux chaînes A.
Rating: 3 out of 5
following a purchase from 29/11/2024
Hello, your products are great, but my package was damaged and I'm waiting for a return from your customer service department because there was a lot of breakage.
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olivier G.
Rating: 1 out of 5
following a purchase from 15/12/2024
Very bad.
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Mathilde E.
Rating: 1 out of 5
following a purchase from 14/12/2024
Some items were broken and were never refunded despite my repeated requests.
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Response from Le Comptoir de Mathilde
Hello Mathilde,

We apologize for this unpleasant experience. We understand your disappointment and are sincerely sorry for not responding promptly at the end of the year. Despite all the care we put into packaging your order, there may be conditions beyond our control in the transport. We have since been able to exchange information and hope to see you again on our Eshop very soon.

Yours faithfully
The Comptoir de Mathilde team
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Cathie C.
Rating: 3 out of 5
following a purchase from 15/12/2024
2 out of 3 plates arrived broken
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Chloé L.
Rating: 3 out of 5
following a purchase from 14/12/2024
I thought the squares of chocolate were much bigger, as well as the tiny ballotin of feuilletine chocolate, which is really tiny for about 8€. I'm not sure about the hot chocolate lollipops or the chocolate spread. Rather quick delivery.
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Delphine L.
Rating: 1 out of 5
following a purchase from 08/12/2024
1st experience of buying on the internet. 1 broken pot and 1 pot that leaked. It can happen but despite 3 emails I'm still waiting for customer service... 😕
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Adèle L.
Rating: 1 out of 5
following a purchase from 14/12/2024
I received my parcel with the chocolate completely broken for Christmas. I tried to contact them but no answer.
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Estelle L.
Rating: 1 out of 5
following a purchase from 29/11/2024
The products were not packaged properly, one jar was broken and leaked all over the other products. I couldn't offer any product from the box because everything was damaged...
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Catherine P.
Rating: 1 out of 5
following a purchase from 12/12/2024
On 17/12/2024, we received our order. When we opened it, we noticed a sticky liquid at the bottom on the protective paper. It turns out that the jar of vanilla rum canelé had leaked. The lid of the jar was not hermetically sealed. The same day, a complaint was made to the service department (photos sent). No response. On 20/12/2024, a reminder was sent. To date, no response. After-sales service non-existent. Waiting for an answer from your services.
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Mathieu P.
Rating: 1 out of 5
following a purchase from 04/12/2024
The parcel arrived broken, I refused the parcel, and despite my email requests I have not been reimbursed, I have had no reply. And they don't answer the phone. I'm a regular store customer and I'm very disappointed by this experience.
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Hélène J.
Rating: 1 out of 5
following a purchase from 11/12/2024
2 orders placed on the same day, one arrived on time... the other is apparently still with the sender! No reply to the many e-mails sent, impossible to get through to customer service... and the surprise offered for orders over €75 is a simple sample of spread... As a long-standing customer, I'll be moving on from here...
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sylvie S.
Rating: 1 out of 5
following a purchase from 29/11/2024
package received damaged, carrier not professional, so package refused and no response from you regarding the claim...so very disappointed...
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Alexandre G.
Rating: 1 out of 5
following a purchase from 12/12/2024
The disaster: the chocolate to be broken arrives already... broken. Complicated to offer. I send a message via the after-sales service on the site and no news since.
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Marie D.
Rating: 1 out of 5
following a purchase from 13/12/2024
Very bad experience. Breakage in the parcel and no response from them despite notification with a photo as soon as the parcel was opened and several reminders by e-mail. We are 13 days later and still no news from them. Unacceptable!
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SOPHIE F.
Rating: 3 out of 5
following a purchase from 05/12/2024
A glass can that had been opened. Straight to the garbage can. I didn't want to make a complaint, but I was disappointed.
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jeanne H.
Rating: 1 out of 5
following a purchase from 08/12/2024
I received the packaging ripped off for a Christmas present
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Fanny R.
Rating: 1 out of 5
following a purchase from 08/12/2024
Damaged order on receipt and no response from customer service.
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Nadege V.
Rating: 3 out of 5
following a purchase from 06/12/2024
A little disappointed because there was supposed to be a gourmet surprise for my purchase and in the end it wasn't inside the parcel.
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Océane C.
Rating: 1 out of 5
following a purchase from 29/11/2024
An item was received broken, and I have had no response from customer service for over 10 days.
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Flavie M.
Rating: 1 out of 5
following a purchase from 29/11/2024
The parcel was delivered to the wrong address, I received a call from customer service informing me of this and asking me to call them back, but they are unreachable. I opened my parcel, with Christmas presents, and NONE of the products correspond to what I ordered.
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ludivine S.
Rating: 1 out of 5
following a purchase from 29/11/2024
Still waiting for customer service because a pot arrived badly closed and leaked.
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Jadd P.
Rating: 1 out of 5
following a purchase from 07/12/2024
My package arrived damaged. There was an item missing inside
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Delphine L.
Rating: 1 out of 5
following a purchase from 30/11/2024
Delivery very long and badly organized.
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STEPHANIE B.
Rating: 1 out of 5
following a purchase from 29/11/2024
A product leaked in the box and damaged several items. I made an initial complaint and was asked to send additional photos. Since then, despite two messages, I haven't heard back from customer service.
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Lauriane T.
Rating: 1 out of 5
following a purchase from 29/11/2024
2 orders placed for an amount of more than 75€, the display promised a free treat from 75€ purchase. Nothing in the parcel! Claim made, and no, there's no gift. This type of misleading advertising is simply unacceptable. 2 items arrived broken, impossible to offer them in this condition.
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Valentine F.
Rating: 3 out of 5
following a purchase from 29/11/2024
One of the plastics on the chocolate boxes was open, so the chocolates were in the air... I can't offer that, so I had to buy new ones.
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TANIA L.
Rating: 1 out of 5
following a purchase from 29/11/2024
Long delivery time and on receipt the two front calendars were all broken Very disappointed
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Stéphanie B.
Rating: 3 out of 5
following a purchase from 30/11/2024
Hello, your products are very good, but the delivery is deplorable and very slow!
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. E.
Rating: 3 out of 5
following a purchase from 29/11/2024
The order was incomplete and 6 products were missing. It took several reminders for the remainder to be dispatched. The products were corporate gifts and the missing items arrived just in time for distribution, which was stressful.
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Melissa H.
Rating: 3 out of 5
following a purchase from 29/11/2024
Unable to select in-store delivery. I had to pay for delivery.
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Paola S.
Rating: 3 out of 5
following a purchase from 30/11/2024
The shipment took a long time.
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Benedicte D.
Rating: 3 out of 5
following a purchase from 29/11/2024
I have contacted you 3 times (3 emails) for a defective item that spilled in the package and never a response from you that's a shame!
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