The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
I ordered during Black Friday, and in an effort to get a surprise, I inflated my order to qualify. My package arrived with no surprise, because supposedly it's not compatible with the promotions. This is not explicitly stated on the site, which is misleading.
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DELALLEAU N.
Rating: 1 out of 5
following a purchase from 29/11/2024
I've sent 3 emails with no reply. 6 items broken on receipt of parcel.
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stephanie F.
Rating: 3 out of 5
following a purchase from 29/11/2024
During an order, some items arrived broken. After a complaint, I'm still waiting for a replacement. Not sure it will happen for Christmas... A bit disappointed though. Also, I would have appreciated gift wrapping with my order.
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Emmanuelle M.
Rating: 3 out of 5
following a purchase from 29/11/2024
Some products arrived broken, no news from customer service
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benjamin P.
Rating: 1 out of 5
following a purchase from 29/11/2024
Product damaged and surprise missing, disappointed :(
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Brice N.
Rating: 3 out of 5
following a purchase from 28/11/2024
Overall it's ok, but extremely disappointed with the gourmet surprise. I was expecting something bigger.
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marion N.
Rating: 3 out of 5
following a purchase from 29/11/2024
Products arrived broken and I never got a return from customer service.
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Françoise B.
Rating: 1 out of 5
following a purchase from 27/11/2024
Perfect Very satisfied
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Deborah M.
Rating: 1 out of 5
following a purchase from 29/11/2024
Claim made for gresins arrived in Miette. 0 reply
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Léonie C.
Rating: 1 out of 5
following a purchase from 29/11/2024
Parcel received, with one article opened inside, all the other articles were sticky... I sent an email to the after-sales service more than a week ago and I haven't had any return.
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Edwige N.
Rating: 1 out of 5
following a purchase from 29/11/2024
Order completed with great difficulty. I gave up to place a second one and the click and collect didn't work.
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CHRISTINE P.
Rating: 1 out of 5
following a purchase from 25/11/2024
First order and first disappointment: 2 damaged items in the parcel, 2 emails to the eShop after-sales service for complaints, no reply...This will be my first and last order with this company.
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Charlotte S.
Rating: 3 out of 5
following a purchase from 29/11/2024
Order over 75€, a gift should have been included in the order but nothing and despite an email to the brand no news.
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Manon L.
Rating: 1 out of 5
following a purchase from 29/11/2024
One item received broken and no response from customer service. I am very dissatisfied.
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Harmonie F.
Rating: 3 out of 5
following a purchase from 26/11/2024
After ordering €160 worth of chocolate, I couldn't wait to discover my gift. What a disappointment when, alas, I saw a tiny sample of chocolate spread. I love your chocolates. But between the ''sample'' gifts and the loyalty points that can be accumulated for a content you don't know about ... It's disappointing. I'm thinking of doing my Christmas shopping elsewhere next time.
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Response from Le Comptoir de Mathilde
Hello Harmonie,
Thank you for your feedback and for your confidence in our chocolates. We are sorry to hear that the gift you received did not meet your expectations. Your feedback is important to us, and we take note of your comments about the samples and the loyalty program. We look forward to seeing you again soon and providing you with a more satisfying experience.
Yours sincerely
The Comptoir de Mathilde team
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Eric T.
Rating: 3 out of 5
following a purchase from 20/11/2024
Too bad the calendar didn't fit and all the chocolates fell off.
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DANIEL C.
Rating: 1 out of 5
following a purchase from 25/11/2024
short
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Anita W.
Rating: 3 out of 5
following a purchase from 24/11/2024
No is actually also wrong. I contacted customer services about a part of the shipment that arrived broken, but they didn't respond. I am very disappointed. I won't be ordering anything from them again.
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Claude M.
Rating: 1 out of 5
following a purchase from 29/11/2024
The chocolate plates were all broken, but the worst thing was a pot of chocolate spread which was also broken. Very, very disappointed!
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Jocelyne G.
Rating: 1 out of 5
following a purchase from 27/11/2024
Very disappointed, the jars opened in the parcel ... the contents all dirty and sticky (jar of baba au rhum, one of cannelé à l'armagnac and a bottle of rhum arrangée) It was for a gift, impossible to offer obviously! I notified your services immediately with a photo of the inside of the parcel... ( + 10jours) et aucune nouvelles Véritablement très déçu !!!
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Mickaël H.
Rating: 1 out of 5
following a purchase from 23/11/2024
Disappointed. Bought 3 sweet calendars and box warped in transit. The chocolates were scattered everywhere and the quality dropped. The after-sales service is not responsive. Too bad, I will not repeat the experience.
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Priscillia L.
Rating: 1 out of 5
following a purchase from 26/11/2024
Product in package broken. No response from customer service after two reminders.
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Peter D.
Rating: 1 out of 5
following a purchase from 20/11/2024
The advent calendar is very disappointing both in quality and quantity ... I will not repeat the experience next year ... I was so far satisfied with your products but for the calendar it would have been better to put a little more expensive and more generous ...
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amelie B.
Rating: 1 out of 5
following a purchase from 24/11/2024
Order received incomplete
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Edith C.
Rating: 1 out of 5
following a purchase from 17/11/2024
My order arrived with broken containers. I refused the parcel.
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Catherine F.
Rating: 1 out of 5
following a purchase from 19/11/2024
Out of 3 advent calendars ordered, one was damaged and another had one of the sides empty of chocolates!!!! Big disappointment
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caroline F.
Rating: 1 out of 5
following a purchase from 29/11/2024
Two items missing and no return despite several reminders!
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Margot D.
Rating: 1 out of 5
following a purchase from 26/11/2024
I'm a little disappointed by the advent calendar. I would have liked more variety in the terrines and tapenades and less mustard and pepper salts, which are certainly good but too present.
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Vincent R.
Rating: 1 out of 5
following a purchase from 19/11/2024
Expensive for what it is and empty box 13 (I hope it wasn't a joke ...)
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Elina D.
Rating: 1 out of 5
following a purchase from 28/11/2024
2nd year ordering... first year 1 bottle broken. Returned with no problem. This year a package of confectionery arrived stale (it was for a Christmas hamper). I send an e-mail to customer service, who never reply, so I call after a week. The answer: they can't send me back the item in question because it's too late (December 10) and they're forcing me to get a refund... I gave them a 2nd chance but I'll never order from them again.
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Stéphanie D.
Rating: 3 out of 5
following a purchase from 23/11/2024
Item arrived broken, after-sales service not very accessible.
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Laury D.
Rating: 1 out of 5
following a purchase from 26/11/2024
What a shame 2 calendars bought for 64€ and when opening the plastic film the calendars don't hold open on both sides and the chocolates fall out, the chocolates ended up in a bowl and the calendars in the garbage can, impossible to repair. I found myself looking like an idiot in front of my sister-in-law and my daughter, because it was a gift. Never again
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AMAL B.
Rating: 1 out of 5
following a purchase from 21/11/2024
I contacted you following a problem with the delivery of the products (a product arrived broken) and I never got a reply.
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julien B.
Rating: 1 out of 5
following a purchase from 25/11/2024
Le comptoir à Mathilde is not what it used to be! Incorrect order and order rectification 5 days later! Disastrous, calendar poorly assembled, several boxes missing and chocolates found in other boxes! I wouldn't recommend it again.
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Nejma K.
Rating: 1 out of 5
following a purchase from 28/11/2024
I had asked for a message to be written on a card but I didn't get anything in the parcel.
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Marianne R.
Rating: 1 out of 5
following a purchase from 27/11/2024
Advent calendar received on 09/12 without compensation
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Océane P.
Rating: 3 out of 5
following a purchase from 29/11/2024
I received all the chocolates, the problem was that I received broken ones. I contacted customer service but got no answer.
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LAURA A.
Rating: 3 out of 5
following a purchase from 28/11/2024
A product arrived damaged and I didn't get a return from the after-sales service.
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Juliette D.
Rating: 1 out of 5
following a purchase from 29/11/2024
Broken item no news from after-sales service no reply to email or phone aj
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Fanny H.
Rating: 1 out of 5
following a purchase from 26/11/2024
The chocolate was broken into a thousand pieces
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