The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
it was very complicated to be able to place the order during Black Friday and it took me several hours because of blocking or length of reactivity of the website le comptoir de Mathilde that's why I'm taking 2 stars off. Nevertheless, the delivery and the care taken with the packaging of the product and the delivery were perfect, so I hope to put 4 or 5 stars on my next order.
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Response from Le Comptoir de Mathilde
Hello Véronique,
Thank you for your review of our site Le Comptoir de Mathilde. We are sorry that you encountered difficulties during Black Friday, we always do our best to make our site fluid and responsive for all our customers. We are pleased that the delivery and packaging of the product was satisfactory for you. We hope to see you again on your next order, when you'll be able to give us a more positive rating. Have a nice day! The Comptoir de Mathilde team.
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Karine C.
Rating: 1 out of 5
following a purchase from 22/11/2023
Not received
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Response from Le Comptoir de Mathilde
Hello Karine, We make every effort to ensure the satisfaction of our customers, we are sorry that your order did not reach you, if this is not already the case, thank you to contact us on [email protected] so that we can, together, find a solution.
Sincerely, The Comptoir de Mathilde team.
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Patrick S.
Rating: 3 out of 5
following a purchase from 19/11/2023
Nothing to say about the products. But it's not very commercial to offer promotions two days after receipt of the packages. Every site worth its salt has announced the forthcoming promotion on its home page.
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Response from Le Comptoir de Mathilde
I understand your dissatisfaction, Patrick, and I'm sorry you missed out on this promotion. However, please know that we do our best to inform our customers of upcoming promotional offers, but there can sometimes be delays between the announcement and the actual implementation of the promotion. We will take your comment into account to improve our communication in the future. In any case, we're delighted that you're satisfied with our products.
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Pauline D.
Rating: 3 out of 5
following a purchase from 16/11/2023
I received broken spoons and was disappointed. On the other hand, it's still just as good.
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Response from Le Comptoir de Mathilde
Thank you for your comment, Pauline. We are sorry that you have received damaged products. If this is not the case, please do not hesitate to contact our customer service department at [email protected]. We're glad you still like our products. Thank you for your loyalty. The Comptoir de Mathilde team.
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Chloe C.
Rating: 1 out of 5
following a purchase from 15/11/2023
The €50 gift was missing
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Virginie D.
Rating: 3 out of 5
following a purchase from 06/11/2023
The gift wrapping was missing ...
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Laurence R.
Rating: 3 out of 5
following a purchase from 05/11/2023
A broken jar of spread! Well packaged though. But satisfied overall.
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Response from Le Comptoir de Mathilde
Hello Laurence, thank you for your feedback on our website Le Comptoir de Mathilde. We are sorry that your jar of spread arrived broken despite our careful packaging. If you have not already done so, we can be reached at [email protected] to find a solution together. We are pleased to see that you are satisfied with your order overall. Thank you for your confidence, see you soon on our site!
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Gaëlle S.
Rating: 3 out of 5
following a purchase from 05/11/2023
Very good but one item was missing from my parcel. The rest ok
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Response from Le Comptoir de Mathilde
Thank you for your feedback, Gaëlle. We take note of your remark concerning the missing item in your parcel and we will do our utmost to avoid this type of situation in the future. We have not received any requests for after-sales service, so please do not hesitate to contact us so that we can find a solution by e-mail at [email protected] . We're glad you enjoyed the rest of your order and hope to see you back on our site soon. Thank you again for your confidence.
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JEAN CLAUDE B.
Rating: 3 out of 5
following a purchase from 22/10/2023
Delivery service to be reviewed very disappointed my dad did not receive his package for his birthday
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Response from Le Comptoir de Mathilde
Hello and thank you for your feedback. We're sorry your dad didn't receive his parcel in time for his birthday. We are working hard to improve our delivery service and hope to be able to satisfy you with your next order. Thank you for your confidence in us. The Comptoir de Mathilde team.
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Perrine K.
Rating: 3 out of 5
following a purchase from 26/10/2023
Very good product! However, I was very disappointed by the offer proposed by e-mail. A free spread for every 20€ spent. Upon receipt, it's not a spread, it's a spread sample !!!!!! Misleading advertising!
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Response from Le Comptoir de Mathilde
Hello Perrine,
The small jar you discovered in your parcel corresponds to the gourmet surprise (from 50th purchase on our site) the jar of spread you are talking about from 20euros purchase is a 100g jar obtained at your visit to the store in the month following the creation of your "club des gourmands" card.
We apologize for any disappointment this may have caused.
Please do not hesitate to come back to us if you have any questions, we will be delighted to answer them.
Best regards
Customer Service
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Emeline P.
Rating: 3 out of 5
following a purchase from 23/10/2023
Shame, good products but incomplete order!
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Response from Le Comptoir de Mathilde
We are sorry to hear that you have experienced a problem with your order. We do our utmost to offer a quality service to our customers and your opinion is important to us. We have responded to your complaint by returning the missing items to you, but unfortunately they have been returned to us by return shipment. Please do not hesitate to contact us at [email protected] . We hope to see you soon on our site. Sincerely, Le Comptoir de Mathilde.
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Eva R.
Rating: 3 out of 5
following a purchase from 22/10/2023
Le produit est très bon et le prix est conforme à la concurrence. Le seul problème a été le mode de paiement. Je ne pouvais pas utiliser ma carte de crédit. J'ai dû ouvrir un compte PayPal pour poursuivre l'achat. J'étais sur le point de ne pas acheter. Le moyen de paiement est un point à améliorer.
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Carole B.
Rating: 1 out of 5
following a purchase from 09/10/2023
nothing to complain about when placing an order, except when you want to make a gift, it's complicated, especially for delivery! I had to do it twice and I had to contact Mathilde's counter without being able to get in touch with the GLS delivery person.
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Response from Le Comptoir de Mathilde
Hello Carole, thank you for your feedback and your opinion on the ordering process. We're sorry that you had difficulties with the delivery of your gift. We take note of your comment and will do our best to improve this point in the future. We thank you for your confidence and hope that your next experience with Le Comptoir de Mathilde will be more pleasant. Best regards.
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Emilie D.
Rating: 3 out of 5
following a purchase from 09/10/2023
Great products but I don't know if I'll order again because I find the price of delivery (15.84€) really too expensive.
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Veronique D.
Rating: 3 out of 5
following a purchase from 09/10/2023
Decu ded papillottes there was only fruit pasta in it when it should be mixed.
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Response from Le Comptoir de Mathilde
Hello Véronique, thank you for your review of our website Le Comptoir de Mathilde. We are sorry for your disappointment concerning the papillotes. We will pass on your comment to our team to improve the composition of the papillotes in the future. We hope you enjoyed the fruit pastes. Thank you for your feedback.
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Co E.
Rating: 3 out of 5
following a purchase from 03/10/2023
Nothing wrong with the products. They're great gift ideas with original flavors. On the other hand, shipping costs are very high. For an order of 20 euros, they represent 43%. There should be a choice of delivery options, hence the 3/5 score.
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suzy L.
Rating: 3 out of 5
following a purchase from 04/09/2023
Ordered and delivered without a hitch, but the reviews I relied on didn't match my expectations at all.Quite disappointed.
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Response from Le Comptoir de Mathilde
Hello Suzy, thank you for your feedback on your shopping experience on our site. We are sorry that the reviews did not meet your expectations. We do our utmost to supply quality products and satisfy our customers. We take your comment into account and hope to see you again on our site to help you discover other products that might suit you better. Have a nice day. The Comptoir de Mathilde team.
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Julie B.
Rating: 3 out of 5
following a purchase from 10/07/2023
Very good site, but the free delivery threshold is a bit high, and there's too much unnecessary cardboard and wrapping paper. Too bad.
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Isabelle R.
Rating: 3 out of 5
following a purchase from 09/05/2023
Tempting photos of the site.
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Alexandra P.
Rating: 1 out of 5
following a purchase from 01/04/2023
no communication and no commercial gesture
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Response from Le Comptoir de Mathilde
Hello Alexandra, we have not received an email from you to inform us that you have received a damaged item. Our customer service is available Monday to Friday at [email protected]. Please do not hesitate to contact us
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Dominique B.
Rating: 1 out of 5
following a purchase from 01/03/2023
I received the parcel, except that it was opened and the merchandise replaced by gravel!!!!
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beatrice P.
Rating: 3 out of 5
following a purchase from 07/02/2023
I bought some chocolates and found that they were not very good, very hard and tasteless. I was disappointed.
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Sanson N.
Rating: 3 out of 5
following a purchase from 29/12/2022
On the site, no matter how many orders I've made (over 600 euros in December), I'm a "panier" and not a Customer. The proof is this evaluation of the last "basket"
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Marc F.
Rating: 3 out of 5
following a purchase from 29/11/2022
Delivery 3 to 5 working days, received 2 weeks after order.
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Carole R.
Rating: 3 out of 5
following a purchase from 06/12/2022
If you suffer from food allergies, don't bother... Incomplete composition information on the website: traces of gluten are not indicated, which means that the person for whom the product was intended cannot consume it. As this is an allergen, it's surprising not to mention it. Apart from that, delivery was fast and the products very good... in the opinion of those who can eat them...
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Joel B.
Rating: 1 out of 5
following a purchase from 08/12/2022
Expensive and misleading photos I would not take anything from them sorry
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Josefa F.
Rating: 3 out of 5
following a purchase from 25/11/2022
Non-existent customer service. A product arrived broken and despite an email and a call no return to date.
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Sophie B.
Rating: 3 out of 5
following a purchase from 25/11/2022
Products always top, but delivery time much longer than advertised!
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yannick M.
Rating: 3 out of 5
following a purchase from 25/11/2022
well packaged, a little slow to ship
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Priscillia K.
Rating: 3 out of 5
following a purchase from 21/11/2022
Clear headings and easy-to-find products.
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elisabeth F.
Rating: 3 out of 5
following a purchase from 25/11/2022
medium good
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Julie G.
Rating: 1 out of 5
following a purchase from 25/11/2022
The package arrived damaged.
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Fouzia B.
Rating: 1 out of 5
following a purchase from 17/11/2022
And cc
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Florent T.
Rating: 3 out of 5
following a purchase from 17/10/2022
Good products
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France M.
Rating: 3 out of 5
following a purchase from 13/06/2022
I had specified in the comments that this order was for Father's Day and that I would like to have gift wrapping. However, I received the parcel with all the products in bulk.
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Océane R.
Rating: 3 out of 5
following a purchase from 20/05/2022
The site is very good, but customer service is not very responsive. Moreover, if you want to make a click collect you have to be close to the store otherwise it doesn't work and not all stores do it. Delivery is fast and the products are good.
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Christiane L.
Rating: 3 out of 5
following a purchase from 08/05/2022
the parcel was damaged, but that's the post office, fortunately the chocolates were superbly wrapped, so intact
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Fabienne D.
Rating: 3 out of 5
following a purchase from 08/04/2022
The products are well packaged, but unfortunately some of them are upside down during transport and arrive not in the best condition for presentation!
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MARIE-FRANCE N.
Rating: 1 out of 5
following a purchase from 31/03/2022
Easy access
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/02/2022
Looking forward to new products
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