Customer reviews of Le Comptoir de Mathilde

The parcel was delivered with great care and on time. Nothing to complain about.

Super, delivery in less than 48 hours! I haven't tasted the products yet but they look delicious.

very well done site, fast shipping

Ease of access and use

Still very good

Lots of great ideas on this site

Very good products but the gifts were missing, I'm waiting for a reply from customer service. Excellent spread

I have nothing to complain about, very good delivery service, very well packaged.

User-friendly and easy-to-use site. Fast delivery. Packaging too large for the quantity of goods ordered.

The site is very good, the delivery arrived very very quickly. Very happy with my order. Except the shipping costs a little expensive.

Very good site.

Fast, careful delivery!

Fast delivery

Top service and the products are just too good!

A gourmet site, with well-presented products and a practical quantity, quality to match!

I was able to find a reference on the site that I couldn't find in the store. Fast shipping!

RAS received on time

efficient

Nothing to say

Excellent

The site isn't always super-easy to use, with a few misplaced tags.

Easy-to-navigate site

.....

very easy

Extremely well-protected parcels and products, fast delivery

Perfect as usual, thank you for your products

Compliant products and careful packaging

Order received rather quickly for a Christmas period (10 days approx.) but I have to withdraw a star because a product was replaced without asking my opinion and even without warning me...
I'm also taking off one star for the 3 reminders (and 2 weeks later) to customer service before getting a return... but I'm adding the 4th star for the new shipment as compensation.

Order shipped quickly, products are well packaged, I recommend this site.

Perfect

good selection, quality products

Super service

Order placed at the very beginning of December: as of December 27 I had still received nothing: no goods, no refund, no reply to my multiple emails (the first sent on December 5 to alert me to the problem). And yet things had started well: the shipment was made very quickly. But because the packaging was too light, one of the jars broke during shipment and spilled into the coli. It happens. It's easily rectified. But my multiple attempts to contact customer service (via email three times, via the online form and via the paypal form) went unanswered for over three weeks. Yes, conditions are difficult between the confinement and the overwhelmed post office. But that doesn't excuse everything.
It's not right that, by the very admission of the person in charge of responding to negative reviews on this site, the phone rings in a vacuum (at the very least you could invest in an answering machine), nor that emails to customer service and requests for refunds go unanswered for several weeks. Especially when, at the same time, the person in charge of Instagram finds the time to answer without offering any concrete help: referring me to customer service, which doesn't answer! There's a problem of priority, and customer service isn't adapted to sales volumes. This is the company's choice, and it's the customers who are unlucky enough to have a problem (and the poor, overworked employee, apparently the only one in charge of customer service) who suffer. Other online sales sites, more respectful of the customer, choose to limit their sales when they know they won't be able to insure beyond a certain volume. Having had the good idea of using paypal, I was able to appeal to them to be reimbursed in full. It would have been nice if the comptoir de mathilde had responded to the paypal procedure in order to speed up the refund rather than ignoring it completely and letting the deadline expire: this shows how little esteem they have for the dissatisfied customer, especially if they haven't made their dissatisfaction public.
There's no point in replying to this notice, especially if it's to publish my surname, which avis-verifies will have taken care to edit in the reply, or worse, as I've also seen, my e-mail address. As mentioned above, I was finally reimbursed and my opinion is made.

Fine

We have just discovered this site. Fast delivery. We are very satisfied

A very responsive and commercial team

nice site

Fast service in general, nice products.
After the holidays, many products were unfortunately missing. A little expensive shipping costs for small packages.

Delighted with my delivery! Parcel delivered on time, very well packaged, now all I have to do is taste it :)

Very good, very nice site.