Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
5 5 272 83% 4 561 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.

Reviews 1, 4 and 5 stars

Reset filters
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/12/2020
Top!
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Navigation too slow. Very nice product presentation.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
A few bugs on the site, but very practical
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 04/12/2020
Order received with the replacement of 2 unavailable products by much cheaper products without having been informed beforehand. Complaint sent to sales department without reply after 4 days.
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
I had a constraint of rapidity of sending and they respected that by making as fast as possible, hats off for that already. Then I tasted the nougat it was very good.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Plenty of choice. Too bad there's no longer a store in Paris.
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Super Very well packaged
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very well protected
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
I would normally have given them 5 even though I managed to contact them and they quickly sorted out the problem. A switchboard would be great 🤔 otherwise a quality product, a plus for the feuillantine spread.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/11/2020
Fine
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 02/12/2020
The site is very good but the customer service is not.... To this day still no answer after 1 weeks of waiting.
Translated reviews
Response from Le Comptoir de Mathilde
Hello Mrs Campos, We do our best to respond as quickly as possible to your requests and calls. When you don't get an answer on the phone (endless ringing), it means that our employee is already on the phone. When our customer service team receives your e-mail, she will treat it with the utmost attention and do what's necessary to respond to your complaint. Our service department has been very busy lately. Have a wonderful day and a wonderful holiday season, The Comptoir de Mathilde team
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
the site presents its products well, but the quality has to follow.
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
Order arrived fairly quickly and well packaged, well protected. Satisfied.
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very well packaged products!
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/11/2020
very nice choice of products
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Fast, well-protected shipping
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Corresponds well to the visual Nice presentation
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/12/2020
The site is well designed
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
The site takes a long time to load, but otherwise it's fine.
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
Large order well received, very well packaged. Small problem with a jar of honey. Super SAV, I received a new one well sealed! Everything is good as always!
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very well packaged with great care. I can't rate the products because I haven't tasted them yet, but I will for Christmas.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
I put 4 stars because very disappointed with the delivery I had indeed 2 cracked jars despite a very good packaging I recognize
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
second order and certainly not the last!
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
Very good products. Packages received very well packaged and protected to avoid breakage. Great!
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
Very good. fast delivery
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Site offering quality and original products. Fast, accurate delivery
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
As per the website photos and description. A real treat for the eyes and taste buds.
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/12/2020
Fast, well-packaged shipment, good tracking
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very original, very good products. Well-protected shipment.
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/11/2020
Fast delivery, very well packaged products. Thank you very much!
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/11/2020
tip top, received quickly and in perfect condition, thank you very much!
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very good
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Well-made site, top delivery
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
despite COVID restrictions the parcel arrived on time. Thank you
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very good
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
Excellent quality products. Fast shipping, but Covid problems. Reception delayed, but Mathilde's counter is to blame.
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Customers for over 4 years and always delighted with Mathilde's good products!
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
XXXX
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very clear site.
Translated reviews
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
Very good
Translated reviews
We use cookies for audience measurement and improving user experience.