Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
5 5 272 83% 4 561 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.

Reviews 1, 4 and 5 stars

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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very satisfied with the delivery and packaging.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
The shipment was very fast, and what a pleasure it is to taste one of their chocolates every morning.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/12/2020
compliant and timely service Thank you
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
Great products, well packaged and fast shipping. I recommend.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/12/2020
Ordered and received quickly. Quality products, but shipping is a bit expensive compared to many others.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 23/11/2020
4 advent calendars ordered on november 23rd. 2 received before december 1st 2 not received (but considered delivered by post) to date (december 11th) Still waiting for a reply from lecomptoiredemathilde.com customer service.
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Response from Le Comptoir de Mathilde
Hello Mr. PARI, First of all, we're very sorry about the products you didn't receive. La Poste has had numerous delivery delays (sometimes loss of parcels) and we do our best to deal with each situation. We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our employee is already on the phone. We treat every request with the utmost attention and our customer service will do everything necessary to remedy the situation. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/11/2020
Very well packaged
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/12/2020
quantities in the basket cannot be modified without leaving the basket
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
fast delivery and well-packaged products
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/12/2020
I recommend with pleasure! First time ordering from this site and I'm not disappointed, plus the delivery was fast!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/12/2020
Original, quality products and efficient service in troubled times
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/12/2020
Very good site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/11/2020
The site is very easy to navigate and delivery times are correct.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
Fast delivery and very well packaged
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/11/2020
Very good site, very good ethics, I recommend
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
The parcel arrived on the right date. The chocolate packaging is really top-notch and all that's left is to taste it.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/11/2020
Last summer, I received an assortment of products from "comptoir de Mathilde" as a gift, and I ordered some again.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very well designed site - easy to find products - clear explanations
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/12/2020
Fast and careful delivery, good 0products. Thank you
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/12/2020
Super fast delivery! My loved ones are going to love the gifts for Christmas! The parcel was perfectly packaged and the quality is perfect.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
QUICK AND EASY
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Order conformed to my expectations.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/11/2020
Very well designed site. Easy to find the brand's flagship products.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Good products, fast delivery and attentive after-sales service. I'd recommend them!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/12/2020
Intuitive site. Fast delivery. Very well packaged. No complaints
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/12/2020
I love your articles! Both for me and for gift-giving
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
Very good perfect packaging and what a delight
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/12/2020
Pleasant site, impeccable packaging, fast delivery. But for two products, the chocolate is slightly bleached. A shame...
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/12/2020
The parcel arrived quickly, the items were very well packaged and I was delighted to find all the flavour and magic of my usual products as well as my"Trolls" for Christmas, in these difficult times, it's a joyful little moment..... Thank you
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
Very good products
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/12/2020
Very good products
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/11/2020
Very serious company. Fast and perfect order
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/11/2020
Good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/12/2020
Very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/11/2020
I'm always extremely satisfied with your service and the quality of your products. That's why I'm starting to recommend them to my friends and family, which is the best possible marketing for you ;))
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/11/2020
Excellent products, very good quality and delicious... very well packaged, no risk of them spoiling!
I'm delighted!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
todo perfecto entrega rápida y bien embalado gracias
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/11/2020
Order received very quickly. Very good products
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very good products, but a bit expensive without the annual discount.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
Very well packed
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