The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Parcel dispatched quickly and goods well packaged. I have always received my orders (3). Too bad there is no "loyalty card" offered to receive discounts if you are a "loyal customer".
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
Very good, fast delivery and delicious contents, perfect under the tree and in the Advent calendar!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/11/2020
Fast, well-packaged delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/11/2020
Very well packed
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
Delivery was fast and everything was very well packaged.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/11/2020
Well-packaged parcel with a little extra surprise. I really like the front calendar. On the other hand, little information on tracking (none for 1 week due to a bug).
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 04/12/2020
I have not received my order in full. I am missing 3 items. I've sent an email to complain but I haven't received anything back.
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Response from Le Comptoir de Mathilde
Hello Mrs Vassort, First of all, we're very sorry about this error in the preparation of our shipping department! We take great care in preparing all your orders, but unfortunately our little hands and eyes are not infallible.
We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer on the phone (endless ringing), it means that our employee is already on the phone. Once our customer service team has received your e-mail, they will offer to return your delicacies and will treat your e-mail with care and attention.
We apologize once again for the longer processing times at this time of year. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 26/11/2020
Problem with delivery, 2 out of 5 products damaged, still no news from customer service 8 days after reporting the problem.
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Response from Le Comptoir de Mathilde
Hello Mrs PIERROT, First of all, we're very sorry about the damage to your order! We try to pack each product as carefully as possible to avoid breakage, but the hazards of transport can sometimes leave surprises. We do our utmost to respond as quickly as possible to your requests and calls. If you don't get an answer by phone (endless ringing), it means that our employee is already on the phone. Once our customer service team has received your e-mail, they will suggest that you return your delicacies and will treat your e-mail with care and attention.
We apologize once again for the longer processing times at this time of year. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 26/11/2020
Worst customer service I have ever seen. I did an o line shopping. I received only half of the products. I tried contact the customer service by email and no answer. By phone they are always busy or the internet is not working. I requested a reimbursement... They didn't comment. They said there were another box and they gave me a tracking number. After checking at the post, the tracking number is for a colis in preparation to send and that's all I could get. They refused to help, just go to deal with the post. I am losing time, losing products i needed for special occasions, I am losing my money. Why would such a big brand with high quality products mistreat his clients in this way? Problem is still on after 14 days of hassle. Extremely unsatisfied with clients service. FR: The worst customer service I've ever seen. I shopped online. I only received half of the products. I tried to contact customer service by email and no response. By phone, they are always busy or Internet does not work. I asked for a refund ... They didn't comment. They said there was another box and gave me a tracking number. After checking with the post office, the tracking number is for a package in preparation to be sent and that's all I could get. They refused to help, just go and deal with the post office. I'm losing time, I'm losing products I needed for special occasions, I'm losing my money. Why would such a great brand with high-quality products mistreat its customers like this? The problem persists after 14 days of hassle. Extremely dissatisfied with customer service.
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Response from Le Comptoir de Mathilde
Hello, Customer Service is very busy at the moment. We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our employee is already on the phone. To answer your questions, you personally contacted our company's employees and our communication department answered you on its own time, giving you answers about this third parcel not received. The third parcel has been notified as "in the process of being delivered" which is why we are unable to take any further action.
Once shipped, your orders are managed by La Poste, and we are very limited in what we can do despite our best efforts. In recent weeks, La Poste has been facing an exceptional situation, and this is also the reason why the delivery of your parcels may take longer, responses are longer, and tracking less rigorous. Your claim with PayPal ensures that your order will be handled securely, and you will soon receive a refund if your parcel is still undelivered.
We sincerely apologize for this inconvenience, and do our utmost to resolve each request as quickly as possible. Have a wonderful day and a wonderful holiday season, The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 28/11/2020
Order arrived damaged at my home. A broken bottle of oil damaged part of my order. Waiting for a reply to my emails for 1 week.
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Response from Le Comptoir de Mathilde
Hello Mr CAUSSE, First of all, we're very sorry about the damaged product you received! We try to pack each product as carefully as possible to avoid breakage, but the hazards of transport can sometimes leave surprises. We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our staff member is already on the phone. When our customer service team gets to your e-mail, she'll offer to send your delicacies back to you. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/11/2020
Fast and correct delivery
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 22/11/2020
I've been a customer of Mathilde's since I first visited the Martiques store. I live in the High Alps and I used to go to the store every time I visited my family to make personal purchases and gifts. Unfortunately this year I couldn't go because of the sanitary conditions! So I ordered directly from the site. Delivery was fast. Only one product had leaked and wasn't closed properly, which can happen, I understand. So I tried phoning several times but never got an answer! So I emailed customer service 10 days ago and no reply either!!.. What's more, a few days after using another item (4 peppers and berries mix) the appliance no longer works on the salt side!
I understand that there can sometimes be problems with certain products, but not getting any answers has really disappointed me, especially as my order totalled 164.50 euros!!!! If no one contacts me in a few days, they'll have lost a customer and I won't be advertising with them any time soon!
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Response from Le Comptoir de Mathilde
Hello Mrs BLANC, First of all, we're very sorry about the damaged product when we received your order, as well as when you used our mill!
We do our utmost to respond as quickly as possible to your requests and calls. If you don't get an answer by phone (endless ringing), it means that our employee is already on the phone.
When our customer service team receives your e-mail, she'll offer to send your delicacies back to you. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/11/2020
Great! Order arrived quickly, everything was superbly packaged individually. Just the jar of armagnac cannelés had leaked (a defect in the jar closure) but it was replaced after an email exchange with customer service.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 30/11/2020
Damaged goods
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Response from Le Comptoir de Mathilde
Hello Mrs TIOLLIER, We're very sorry to hear about the condition of your delicacies during delivery. Indeed, La Poste has just hired staff and resources to make deliveries on time, and this may have an impact on your parcels and products (and the quality of our deliveries).
If your delicacies are damaged, don't hesitate to write to our customer service so that they can send you new delicacies. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/11/2020
order received very quickly. very well packaged. products still as good as ever.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/11/2020
Very easy to find what I was looking for. And delivery to the UK in 3 working days. However, the large jars were not available, and I had to use the French site as it was impossible to make payment on the UK site.
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Rating: 4 out of 5
following a purchase from 13/11/2020
Easy navigation and fast delivery. We expected a little more choice, too bad.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/11/2020
fast, well-packaged delivery!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/11/2020
Hello, I'm very happy with the site and the order tracking.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/11/2020
Very well packed parcel and super quality products, I'm delighted.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
Not disappointed fast shipping and well packaged website very well designed I highly recommend this site
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/11/2020
Always delighted by the quality and deliciousness of the products! Lots of great gift ideas that are always a pleasure!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/11/2020
Order prepared immediately Arrived 48 hours later as expected Well packaged Perfect....merci
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/11/2020
Always a very good product, and a very pleasant surprise in terms of packaging, which is very well designed to avoid any problems.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/11/2020
Everything is perfect except that there is no estimated delivery time.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/11/2020
Fast delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 19/11/2020
Great products! Pleasing to the eye as well as to the palate... I recommend them!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/11/2020
I am very happy with the customer service that solved my problem. The order was received quickly and in perfect condition ( reinforced packaging with each product individually protected bravo! ). I would recommend :)
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
Fast delivery, everything was extremely well packaged
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/11/2020
Full satisfaction
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/11/2020
Fast delivery. Very good chocolates
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
Perfect
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/11/2020
Well designed and easy to use. I placed my order as a guest and as a result, I only had a few problems tracking my order, as a page with a 404 error was always displayed on the site. Otherwise, very good!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/11/2020
Site well done, order easy, good reception Everything is OK. I especially appreciated the care taken with the packaging, I don't think I'd ever seen anything like it. BRAVO Especially at a time when many parcels arrive damaged, it's a pleasure to receive an impeccable package.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
Quick delivery of great products to a foreign county, well done
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/11/2020
Very good on all levels!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/11/2020
speed from order to delivery and superbly packaged products! these are Christmas gifts so I'll let the judges decide who gets to enjoy them, but in my experience all the products are delicious.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
Very good site
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
Very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
Each item was carefully protected for transport. The preparation is done with care and attention. The delivery time was fast. Nothing to say about impeccable service!
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