Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
5 5 272 83% 4 561 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.

Reviews 1, 4 and 5 stars

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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
Perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/11/2020
Products that need no introduction. But this time I tested delivery because of the confinement. So I sent a gourmet parcel to my mom. She received it without any problem, on the date indicated, and was surprised and delighted.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/11/2020
Fast, well-packaged shipment, but it would be useful to have an idea of delivery times when ordering.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/11/2020
site and condition of package received ok, no opinion on the rest
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/11/2020
Perfect as always
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/11/2020
I am sorry I don't speak french!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/11/2020
Very satisfied with my order :)
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/11/2020
Impeccable package, only the processing time before shipment was a little long (10 days).
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
Very well managed transaction.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/11/2020
nothing to report
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/11/2020
Perfect except for two or three details
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
Perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
Easy navigation and delicious products
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
VERY GOOD
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/11/2020
Quality product super good and correct price
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
I saw an ad in a magazine about chocolate bars with messages. Wanting to know how to buy them, I sent a message. After receiving a reply, I logged on to the site and placed my order.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/11/2020
Satisfied but one jar was not closed properly so it leaked into the box.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/11/2020
Very complete
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 23/11/2020
Parcel in transit for 10 days.
I hope the advent calendar will arrive before Christmas... No response from customer service to my requests.
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Response from Le Comptoir de Mathilde
Hello Mr. PARI, First of all, we are very sorry for the delivery delays of our carrier (La Poste) who is currently dealing with a large flow and a particular situation.
We dispatch your parcels within 48 hours and do our utmost to ensure that they arrive as quickly as possible. We are currently managing the situation with La Poste, which is not so simple, and we are doing our utmost to respond as quickly as possible to your requests.
Have a nice day, The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 23/11/2020
It is now December 3 and the advent calendar ordered on 23/11/2020 has still not been received.
No response from customer service.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
Very well protected parcel
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/11/2020
Calendar ordered from Loire (42) for Suippes (51) fast delivery. Perfect parcel, nice calendar and good chocolates !!!!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/11/2020
Compliant order and fast delivery. Products well packaged.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/11/2020
Always on top
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/11/2020
delivery received promptly, very well packaged.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
very good, beautiful box
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 28/09/2020
Good products but unfortunately a catastrophic delivery service. For a delivery in Luxembourg paid on October 2nd, the parcel was delivered at the end of November ...
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Response from Le Comptoir de Mathilde
Hello Mrs. DOMET, We're very sorry for the delay in delivery. Unfortunately, our service provider (La Poste) seems to be experiencing many delivery delays and has yet to adapt to the situation we are experiencing. We are doing our utmost to dispatch your parcels within 48 hours of your order. Enjoy your meal and have a wonderful festive season, The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/11/2020
Very good level navigation, a lot of choice for my part chocolate lollipops at the top very good taste a pleasure for the taste buds I highly recommend ️.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/11/2020
I love it!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
Fast delivery, perfect communication
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/11/2020
Very good experience, fast delivery and trouble-free tracking.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
Great. Fast. Well packaged
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/11/2020
Delivery well protected. Very good!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/11/2020
Efficient seller. Products well packaged.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/11/2020
Fast and reliable delivery. I recommend it.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/11/2020
Fast delivery. The site is well presented. No complaints.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/11/2020
Very easy to navigate.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/11/2020
Nice site. Fast delivery. Well packaged. The best is to see in store and have the opportunity to taste.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/11/2020
Delighted with the fast and well packaged delivery. Very good products. Just disappointed that the surprise gift was the same one I had ordered. I would have liked something new to discover before ordering.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/11/2020
Clear website. Sufficient information for me, I knew the brand and the products.
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