Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 413 published reviews
5 5 325 83% 4 564 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

Le Comptoir de Mathilde earns praise for consistently excellent product quality, with reviews highlighting quality products, delicious treats, and reliably well-presented items that arrive intact. Delivery is repeatedly described as fast and careful, with items well packaged and protected, including insulated bags and ice packs to preserve freshness during heatwaves. Customer service and purchasing experience are noted as ultra responsive and smooth, with quick help and seamless ordering. Overall, customers report dependable, thorough packaging, on-time arrivals, and satisfying gift-ready products.

Reviews 1, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2020
Everything is perfect except that there is no estimated delivery time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2020
Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/11/2020
Great products! Pleasing to the eye as well as to the palate... I recommend them!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/11/2020
I am very happy with the customer service that solved my problem. The order was received quickly and in perfect condition ( reinforced packaging with each product individually protected bravo! ). I would recommend :)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
Fast delivery, everything was extremely well packaged
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/11/2020
Full satisfaction
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/11/2020
Fast delivery. Very good chocolates
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
Perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/11/2020
Well designed and easy to use. I placed my order as a guest and as a result, I only had a few problems tracking my order, as a page with a 404 error was always displayed on the site. Otherwise, very good!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2020
Site well done, order easy, good reception Everything is OK. I especially appreciated the care taken with the packaging, I don't think I'd ever seen anything like it. BRAVO Especially at a time when many parcels arrive damaged, it's a pleasure to receive an impeccable package.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
Quick delivery of great products to a foreign county, well done
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2020
Very good on all levels!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/11/2020
speed from order to delivery and superbly packaged products! these are Christmas gifts so I'll let the judges decide who gets to enjoy them, but in my experience all the products are delicious.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
Very good site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
Each item was carefully protected for transport. The preparation is done with care and attention. The delivery time was fast. Nothing to say about impeccable service!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/11/2020
Products that need no introduction. But this time I tested delivery because of the confinement. So I sent a gourmet parcel to my mom. She received it without any problem, on the date indicated, and was surprised and delighted.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2020
Fast, well-packaged shipment, but it would be useful to have an idea of delivery times when ordering.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2020
site and condition of package received ok, no opinion on the rest
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/11/2020
Perfect as always
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/11/2020
I am sorry I don't speak french!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/11/2020
Very satisfied with my order :)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2020
Impeccable package, only the processing time before shipment was a little long (10 days).
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
Very well managed transaction.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2020
nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2020
Perfect except for two or three details
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
Easy navigation and delicious products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
VERY GOOD
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/11/2020
Quality product super good and correct price
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
I saw an ad in a magazine about chocolate bars with messages. Wanting to know how to buy them, I sent a message. After receiving a reply, I logged on to the site and placed my order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2020
Satisfied but one jar was not closed properly so it leaked into the box.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/11/2020
Very complete
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/11/2020
Parcel in transit for 10 days.
I hope the advent calendar will arrive before Christmas... No response from customer service to my requests.
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Response from Le Comptoir de Mathilde
Hello Mr. PARI, First of all, we are very sorry for the delivery delays of our carrier (La Poste) who is currently dealing with a large flow and a particular situation.
We dispatch your parcels within 48 hours and do our utmost to ensure that they arrive as quickly as possible. We are currently managing the situation with La Poste, which is not so simple, and we are doing our utmost to respond as quickly as possible to your requests.
Have a nice day, The Comptoir de Mathilde team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/11/2020
It is now December 3 and the advent calendar ordered on 23/11/2020 has still not been received.
No response from customer service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
Very well protected parcel
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/11/2020
Calendar ordered from Loire (42) for Suippes (51) fast delivery. Perfect parcel, nice calendar and good chocolates !!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2020
Compliant order and fast delivery. Products well packaged.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/11/2020
Always on top
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