English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 
C
Rating: 5 out of 5
I love
Translated reviews
Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 358 published reviews
Summary of reviews
The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Reviews 1, 4 and 5 stars
Reset filtersC
Rating: 1 out of 5
Very dissatisfied because my complaint sent on 03/12/2024 still has no response today is the 18/12/2024 customer service zero Sending products with damage to packaging when it was planned to offer Christmas! And since it's impossible to sell them in store, Mathilde's counter prefers to send them back.
Translated reviews
A
Rating: 5 out of 5
P0ur the moment we have not tasted but I knew the store in Biganos.the presentation is very pretty, for the tasting I have no doubt
Translated reviews
M
Rating: 1 out of 5
The chocolates arrived broken
Translated reviews
L
Rating: 4 out of 5
Order received, well packaged, no breakages and rather fast delivery.
Translated reviews
G
Rating: 5 out of 5
Perfect
Translated reviews
M
Rating: 1 out of 5
I ordered a box + 2 products for a total of 80.26 EUR. First of all, the 10% welcome bonus was not applied. Secondly, the box was supposed to include a dark-colored mug, but in the end I received a red one, less pretty and moreover chipped. Finally, having exceeded the 75 EUR purchase, a gift was to be received, and I got nothing. I left a message on the site on 05/12/2024, today is 18/12/2024: no reply. I tried to call the after-sales service, but nobody answered. In short, very disappointed, I do not recommend at all. I hope the products will at least be good...
Translated reviews
C
Rating: 5 out of 5
Very well packed
Translated reviews
N
Rating: 1 out of 5
My order was missing an item. Complaints department contacted....no news.... Damage
Translated reviews
G
Rating: 5 out of 5
Just as described and great delivery service.
Translated reviews
M
Rating: 5 out of 5
Everything perfect
Translated reviews
E
Rating: 1 out of 5
I placed an order on the last day of Black Friday. The site was very slow and I had to go back several times to put products in the basket and order ... What's more, I couldn't find the option of ordering in-store delivery, even though the site said you could.
Translated reviews
M
Rating: 1 out of 5
I received the parcel with 2 of the 6 products totally inedible, as the honey had spilled in the box and the breadsticks were in crumbs. Despite 2 emails and a message on your platform, you seem to be turning a deaf ear to my request for a refund of these products and the shipping costs. Unacceptable
Translated reviews
M
Rating: 5 out of 5
Order met my expectations. Beautiful, well-stocked advent calendar.
Translated reviews
C
Rating: 1 out of 5
An item is missing from my order, and after two weeks and two complaint emails, no news.
Translated reviews
A
Rating: 5 out of 5
Fast delivery for December! Excellent products
Translated reviews
M
Rating: 1 out of 5
I received the wrong order. Difficult to access customer service. Still waiting. At best, I won't get all the items I ordered. Very disappointed.
Translated reviews
L
Rating: 1 out of 5
I have been unable to return an item. No reply by e-mail.
Translated reviews
F
Rating: 1 out of 5
I sent 4 emails to explain that I had exploded chocolate bombs with photos when I opened the package and no response. 1st and last order. To be avoided.
Translated reviews
A
Rating: 5 out of 5
Parcel sent quickly, very well packaged. However, the cardboard box had a very bad smell, we didn't know if it was the cardboard or the packaging of the products. Nevertheless satisfied with my order
Translated reviews
N
Rating: 5 out of 5
Everything was perfect from order to delivery.
Translated reviews
S
Rating: 1 out of 5
All the shelves are broken, i.e. 5. I was supposed to have a gourmet gift for an order of over 75 euros in the parcel and I don't have it! Complaint email sent 10 days ago and no news.
Translated reviews
S
Rating: 5 out of 5
Perfect as usual
Translated reviews
N
Rating: 5 out of 5
Perfect
Translated reviews
A
Rating: 1 out of 5
Parcel received 10 days ago, 1 item missing, 3 items broken, no response to my claim form, no response to the email sent with photos, hotline phone line without response, I do not recommend at all, very dissatisfied with my bad experience and the silence of the after sales service !
Translated reviews
L
Rating: 1 out of 5
Hello, I have received a damaged parcel, I have sent you photos and email but no reply to date: "Hello, I have received my order but part of the contents is missing. Here is my order number: 118310 I am sending you photos: - of the contents received , - of the damaged box, Here are my two missing items: - white coconut spread - mirabelle de Lorraine preparation. Is it possible to make up for the two missing items? Or a credit note or refund for these two items?" dated December 10! These items were for a Christmas present, and I'm still waiting for them! Looking forward to hearing from you, Mrs THIBAULT
Translated reviews
N
Rating: 5 out of 5
Very satisfied with my order
Translated reviews
C
Rating: 5 out of 5
Very fast delivery, super packed. Very good product
Translated reviews
M
Rating: 1 out of 5
Products arrived broken and no response from customer service.
Translated reviews
P
Rating: 5 out of 5
I love everything is succulent and perfectly packaged, it is my favorite candy, only missing the popcorn and it will be the must, thank you for my pretty order
Translated reviews
F
Rating: 1 out of 5
I sent an email to customer service and they never replied. Two of the items I ordered arrived broken.
Translated reviews
C
Rating: 5 out of 5
Good products
Translated reviews
I
Rating: 4 out of 5
Fast, full order
Translated reviews
J
Rating: 4 out of 5
Hello, satisfied with my order. However, one product was damaged during transport. I sent an email and never received a return.
Translated reviews
S
Rating: 5 out of 5
Perfect
Translated reviews
N
Rating: 5 out of 5
serious site, gourmet, quality products
Translated reviews
C
Rating: 4 out of 5
Good quality products, beautiful chocolate decorations to offer for the festive season.
Translated reviews
M
Rating: 1 out of 5
Hello, I placed my order on 02/12 and one of the jars was opened and some of the liquid leaked into the box, damaging a cardboard gift box. I still haven't had any feedback from the after-sales service, despite the file I sent with a photo.
Translated reviews
M
Rating: 5 out of 5
Fine
Translated reviews
I
Rating: 5 out of 5
I'm not disappointed with my order and I'm impressed with the way the chocolates and jars are packaged, I've never seen that anywhere else. I won't hesitate to order again 🤗
Translated reviews