Le Comptoir de Mathilde earns praise for consistently excellent product quality, with reviews highlighting quality products, delicious treats, and reliably well-presented items that arrive intact. Delivery is repeatedly described as fast and careful, with items well packaged and protected, including insulated bags and ice packs to preserve freshness during heatwaves. Customer service and purchasing experience are noted as ultra responsive and smooth, with quick help and seamless ordering. Overall, customers report dependable, thorough packaging, on-time arrivals, and satisfying gift-ready products.
Parcel received 10 days ago, 1 item missing, 3 items broken, no response to my claim form, no response to the email sent with photos, hotline phone line without response, I do not recommend at all, very dissatisfied with my bad experience and the silence of the after sales service !
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Laetitia T.
Rating: 1 out of 5
following a purchase from 29/11/2024
Hello, I have received a damaged parcel, I have sent you photos and email but no reply to date: "Hello, I have received my order but part of the contents is missing. Here is my order number: 118310 I am sending you photos: - of the contents received , - of the damaged box, Here are my two missing items: - white coconut spread - mirabelle de Lorraine preparation. Is it possible to make up for the two missing items? Or a credit note or refund for these two items?" dated December 10! These items were for a Christmas present, and I'm still waiting for them! Looking forward to hearing from you, Mrs THIBAULT
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Nadege C.
Rating: 5 out of 5
following a purchase from 29/11/2024
Very satisfied with my order
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Christine E.
Rating: 5 out of 5
following a purchase from 29/11/2024
Very fast delivery, super packed. Very good product
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Melanie G.
Rating: 1 out of 5
following a purchase from 29/11/2024
Products arrived broken and no response from customer service.
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Priscilla P.
Rating: 5 out of 5
following a purchase from 29/11/2024
I love everything is succulent and perfectly packaged, it is my favorite candy, only missing the popcorn and it will be the must, thank you for my pretty order
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Florence D.
Rating: 1 out of 5
following a purchase from 29/11/2024
I sent an email to customer service and they never replied. Two of the items I ordered arrived broken.
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Catherine D.
Rating: 5 out of 5
following a purchase from 29/11/2024
Good products
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Isabelle B.
Rating: 4 out of 5
following a purchase from 29/11/2024
Fast, full order
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Jennifer L.
Rating: 4 out of 5
following a purchase from 29/11/2024
Hello, satisfied with my order. However, one product was damaged during transport. I sent an email and never received a return.
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Severine N.
Rating: 5 out of 5
following a purchase from 29/11/2024
Perfect
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Natalina O.
Rating: 5 out of 5
following a purchase from 29/11/2024
serious site, gourmet, quality products
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Celine G.
Rating: 4 out of 5
following a purchase from 29/11/2024
Good quality products, beautiful chocolate decorations to offer for the festive season.
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Mathieu C.
Rating: 1 out of 5
following a purchase from 29/11/2024
Hello, I placed my order on 02/12 and one of the jars was opened and some of the liquid leaked into the box, damaging a cardboard gift box. I still haven't had any feedback from the after-sales service, despite the file I sent with a photo.
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Martine B.
Rating: 5 out of 5
following a purchase from 29/11/2024
Fine
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Isabelle V.
Rating: 5 out of 5
following a purchase from 29/11/2024
I'm not disappointed with my order and I'm impressed with the way the chocolates and jars are packaged, I've never seen that anywhere else. I won't hesitate to order again 🤗
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Odile B.
Rating: 5 out of 5
following a purchase from 29/11/2024
Perhaps we could receive a surprise product when we place a large order.
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Muller L.
Rating: 5 out of 5
following a purchase from 29/11/2024
Top
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Veronique B.
Rating: 5 out of 5
following a purchase from 29/11/2024
I'm delighted with the products and the delivery. Everything is fine with me!
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Laura V.
Rating: 1 out of 5
following a purchase from 29/11/2024
Item already opened, claim unanswered
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Christelle V.
Rating: 5 out of 5
following a purchase from 29/11/2024
The gift is much appreciated
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Julie N.
Rating: 1 out of 5
following a purchase from 29/11/2024
Order placed on November 29th, received in less than a week on December 6th despite the extended delivery times announced. Unpleasant surprise when I opened the parcel, one item was broken (these things happen). I sent an e-mail to customer service on December 7 but no reply. I contacted customer service again on December 14 and to date there's still no news. Non-existent customer service.
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Erwan C.
Rating: 1 out of 5
following a purchase from 29/11/2024
Order incomplete. 2 reminder emails still unanswered. Unreachable by phone.
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Mélanie R.
Rating: 5 out of 5
following a purchase from 29/11/2024
Superb product, well protected on arrival. Very satisfied with my purchase
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Laurent G.
Rating: 5 out of 5
following a purchase from 18/11/2024
Very good product I recommended it
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Laurent F.
Rating: 5 out of 5
following a purchase from 29/11/2024
Fine
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Régine P.
Rating: 1 out of 5
following a purchase from 29/11/2024
I made a complaint because a box of chocolates was broken. No reply.
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Adélaïde D.
Rating: 5 out of 5
following a purchase from 29/11/2024
Perfect
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Sylvie R.
Rating: 5 out of 5
following a purchase from 21/11/2024
perfect
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Sandrine V.
Rating: 5 out of 5
following a purchase from 29/11/2024
Nothing to report. Products received perfect Delivery on time
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Catherine S.
Rating: 5 out of 5
following a purchase from 29/11/2024
Excellent site, excellent products, the best!
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Christine P.
Rating: 5 out of 5
following a purchase from 29/11/2024
Ras
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Sabine F.
Rating: 4 out of 5
following a purchase from 29/11/2024
Fine
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Pauline B.
Rating: 5 out of 5
following a purchase from 25/11/2024
Very good
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Eva P.
Rating: 1 out of 5
following a purchase from 29/11/2024
The 3 chocolates to be broken arrived broken, 1 arrived in a deplorable state (bits of chocolate everywhere on the edges, on the "mallet" in short shameful to offer that for Christmas!), I sent the photos to customer service on 6/12 and 0 response.
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Magali J.
Rating: 5 out of 5
following a purchase from 29/11/2024
Ok compliant
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Laura D.
Rating: 1 out of 5
following a purchase from 29/11/2024
The parcel arrived on time but most of the contents are broken (3 out of 5 items). Mail made to customer service and currently no return
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Claudia J.
Rating: 5 out of 5
following a purchase from 22/11/2024
Super recommended, opening their calendars has become a Christmas tradition. Next year we will be back again.
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Chloé C.
Rating: 5 out of 5
following a purchase from 28/10/2024
The contents of my order were exactly what I had ordered. What's more, I had a parcel delivery problem and customer service was reactive.
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Melanie S.
Rating: 5 out of 5
following a purchase from 29/11/2024
I love this excellent quality brand and I'm a Christmas fan, so I can tell you that the Christmas products are much appreciated. Merry Christmas to you
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