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A
Rating: 4 out of 5
A bit expensive, let's say! But good gift ideas
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Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
Summary of reviews
The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Reviews 1 and 4 stars
Reset filtersP
Rating: 4 out of 5
I am quite satisfied with my order. The only problem I encountered is that the 2 chocolate bars I ordered melted during the journey despite the insulation bags. I am aware that with the high temperatures, Le comptoir de Mathilde did what they could.
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P
Rating: 4 out of 5
Very satisfied with the products, however the Ups delivery was deplorable.
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F
Rating: 4 out of 5
Very fast shipping. A bit disappointed by the quality of the chocolate, we have a hard time distinguishing the different flavors, it's a shame. Nice packaging for Mother's Day.
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C
Rating: 4 out of 5
I just have a comment, we should differentiate the billing address and the delivery address. If we want to make a gift... the delivery becomes a "mess"
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I
Rating: 4 out of 5
Too bad the painting chocolate was too thick, too hard to eat for a child
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Response from Le Comptoir de Mathilde
Hello Isabelle,
Thank you very much for your feedback and your rating. We are delighted that you tried our painting chocolate. We take your comment regarding its thickness into account and we will examine it to improve the experience for younger ones. Your opinion is precious to us!
Best regards,
The team at Comptoir de Mathilde
Thank you very much for your feedback and your rating. We are delighted that you tried our painting chocolate. We take your comment regarding its thickness into account and we will examine it to improve the experience for younger ones. Your opinion is precious to us!
Best regards,
The team at Comptoir de Mathilde
L
Rating: 4 out of 5
Very good
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F
Rating: 4 out of 5
Very good
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M
Rating: 4 out of 5
Order received and well packaged
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M
Rating: 4 out of 5
in accordance with our order and the quality of the products
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S
Rating: 4 out of 5
-
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S
Rating: 4 out of 5
Excellent
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C
Rating: 4 out of 5
EVERYTHING IS PERFECT AND THE GIFTS GIVEN TO MY LOVED ONES WERE VERY APPRECIATED THANK YOU !!!
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A
Rating: 1 out of 5
I ordered 3 spreads and the 4th was free. I don't understand because the 4th does not appear in my order and I did not receive it. But I would have liked at least for them to give me the 4th and to point out my mistake. And no response from customer service!
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S
Rating: 1 out of 5
Order not received at home despite the delivery surplus, order apparently delivered to a pickup point by the delivery person, order never received at the pickup point confirmed by phone with the pickup point.
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D
Rating: 4 out of 5
Good evening products. I recommend
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C
Rating: 4 out of 5
Package received quickly, in accordance with the order
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D
Rating: 4 out of 5
Delicious products delivered on time
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C
Rating: 4 out of 5
the products were good, but one calendar was defective everything was at the bottom there was nothing left in the boxes and a package was returned without informing me
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C
Rating: 4 out of 5
Good products, however ups is very average for delivery!!!
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A
Rating: 4 out of 5
It was a gift, the recipient was very happy.
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M
Rating: 4 out of 5
My order was small jars of jam, fruit pastes all very well however the shortbread package was supposed to taste like crème brûlée I say not at all and dry to eat
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S
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Products received in good condition.
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C
Rating: 4 out of 5
Package compliant but arrived late
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C
Rating: 4 out of 5
I really like the products but I had ordered marshmallows in Christmas cardboard packaging and they arrived damaged. I was offered to have the packaging resent to me but I received them after Christmas. It's a shame!
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L
Rating: 4 out of 5
Great products but the carrier leaves something to be desired
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C
Rating: 4 out of 5
Well-handled order, fast, products well secured, almost perfect, only small downside: the amount of padding in the package, a smaller box would have avoided all this padding (which fortunately was recyclable).
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L
Rating: 4 out of 5
The box now holding the 3 tea boxes together was a bit torn but this does not affect the quality of the product
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M
Rating: 4 out of 5
Perfect simply on top of the gift given the price of the order...
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S
Rating: 4 out of 5
Always satisfied with the products. Easy-to-access website. Downside for the inability to choose a gift box and include a message. For these reasons, I will have to go through another site from now on.
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H
Rating: 4 out of 5
Satisfied with my purchase
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V
Rating: 4 out of 5
delivery time via ups very very long
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M
Rating: 4 out of 5
Good but a bit expensive anyway
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S
Rating: 4 out of 5
Once the order is placed, the delivery service no longer responds to customer messages, which I find regrettable. Moreover, the question asked was very important as it concerned the delivery address. However, the package did arrive on time and at the correct location, but the influx of customers during the holiday season should not affect the quality of service in any way, which is a pity.....
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B
Rating: 4 out of 5
Order, packaging and delivery: very good. Haven't tasted it yet so no opinion on the quality, nor correlation with the price.
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B
Rating: 4 out of 5
The products look great, we are waiting for Christmas to taste them. The delivery management was not good at all and we did not receive any assistance regarding it.
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A
Rating: 4 out of 5
This was a gift
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B
Rating: 4 out of 5
Nice packaging and quality product, but not cheap
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J
Rating: 4 out of 5
Unfortunately, one of the spreadable jars had received a small shock (perhaps during packaging) and was no longer airtight, with a bulging lid. We therefore had to consume it immediately instead of saving it for the holidays...
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