The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
A small problem with the shipment tracking, the parcel was not given to the carrier even though I had an e-mail telling me that the parcel was being delivered, no return from customer service following my e-mail, the parcel arrived 3 days later....
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 26/11/2021
for a Christmas gift it could pay attention and when you look for the order to check what is i in it impossible the page has disappeared
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/11/2021
I placed an order for more than 100€ on the internet and the week before 50€ in store. No commercial gesture or leaflet in my order, no loyalty card. It's a shame, I'd go elsewhere.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 26/11/2021
a lot of my products got shocked in the box, some of which I wanted to give for Christmas...impossible to give them in this condition!!! a jar of jam spilled all the juice, caramelized apples...my jar of Piedmont hazelnuts dented and some spread came out...I took pictures of it...a LE TRAPPEUR drink I think..the plastic bag that was on it as I couldn't get it off properly the bottle opened...although I wanted to give it as a present too...in 2 words I'd go to the Fontainebleau store as I usually did...I'd like to point out that the parcel box wasn't damaged...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/11/2021
Good overall, I only regret the high cost of postage as I don't have a store nearby (certainly justified by the careful packaging) but it was the equivalent of my order.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/11/2021
the product corresponds well to my expectations
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/11/2021
A website that makes you want to buy everything!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/11/2021
Very good except delivery time.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/11/2021
I was very pleased with the way my order was processed, the quality of the packaging and the speed of shipment. However, the surprise offered when I reached a certain amount was a little light... Otherwise, there's nothing to say about the products.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/11/2021
pleasant site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/11/2021
Fast delivery, pleasant site, quality products. A problem with 3 broken pots this time; Comptoir de Mathilde promised to replace the broken pots. I'm waiting. I haven't heard from them for 3 days. I have therefore withdrawn 1 star for the packaging this time, but I've never had any problems before. And no gourmet surprise as expected... Not serious, but a pity.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/11/2021
Good brand a little expensive but very good product to offer for the holidays
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 05/11/2021
Lousy and incomprehensible after-sales service.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/11/2021
Good navigation,fast delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/10/2021
The parcel was delivered quickly and was very well packaged. Quality products. It's a shame that the sample of spread was out of date, even though it is still consumable and not harmful to health.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 22/08/2021
....
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/10/2021
We would have liked a little more detail on the content of the advent calendar. But nice product. Packaging very well done. Fast delivery.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/10/2021
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/10/2021
Excellent spreads, too bad the big pots are no longer on sale.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/10/2021
Too expensive for small size
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/10/2021
Fast delivery, beautiful original products
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/09/2021
Smooth navigation, but you don't always realize what the quantities represent.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/08/2021
Have the possibility to put a message to attach to the order when it is an order for a third party. By contacting the sav by email' I asked for the possibility. And my request was indeed considered, my message was taken into account for delivery, and I say a big THANK YOU ️
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 22/08/2021
The products were always top-notch and well-packaged. Fortunately, the delivery man was terrible, ringing every 10 seconds while my family was asleep and I asked him to stop. Rap at full blast, no code requested, he was already on his way out when I got off. And with the kind remark when I explained why I was asking him to stop ringing "Well, you should have come and picked him up! " Such a note, therefore, to suggest to CDM that they change delivery drivers...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/08/2021
The site is very pleasant to consult and easy to use.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/08/2021
Fast delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/06/2021
Responsive customer service
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 10/05/2021
I have no news of my order, no one knows where it is, and I can't even get a refund. No news from Mathilde's counter, we're left like this.
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Response from Le Comptoir de Mathilde
Hello, According to our information, your order is in a parcel relay. We were not aware of your problem until today. Our teams are in a position to offer you a solution so that you can file a claim with the postal services and receive a refund. I'll contact them immediately and get back to you in the afternoon. Have a nice day, The Comptoir de Mathilde team.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/06/2021
Easy access
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/05/2021
Very good, no problems with the site except for the mess it was to get delivery without creating an account. In the end, I have an account. Or I don't. I just don't know.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/05/2021
Well packaged products. Very good even if I haven't tasted everything yet. Chocolate bars are small. High shipping costs if minimum order not reached.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/05/2021
Good overall
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/05/2021
Well packaged, no apparent breakage, I'm waiting to open it for Mother's Day :)
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/05/2021
Very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/05/2021
Fine
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 23/04/2021
I think it's a bit cheeky to call unsold Easter produce a gourmet surprise.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/12/2020
well-presented, easy-to-use site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/04/2021
nothing in particular
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 04/04/2021
Problem registering the address for delivery: package did not arrive ... missed surprise for Easter ... not even a commercial gesture!
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Response from Le Comptoir de Mathilde
Hello, We're very sorry about the incorrect registration of your delivery address, but I see that your parcel has been delivered. Admittedly after Easter, but could you please tell me to what extent the address was wrong? Thank you very much in advance. Have a nice day! The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/04/2021
very pleasant site a good choice of products a good follow-up of delivery it is a third acdeau I cannot evaluate the products; the external aspect liked
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