Customer reviews of Le Comptoir de Mathilde

Good products, but a little too expensive

Order received very quickly!

Package received quickly chocolate super good one star less just because the bars were broken so to offer is not great. But I recommend it because it's a real delight!

Satisfied with order

Cool, original products! Perfect for Easter :)
Impeccable packaging, no breakage on arrival!

Easy product selection. Fast pick-up delivery. I recommend this delivery method.

Fast, well-packaged delivery, even though one chocolate item was broken.

Order received quickly, well packaged, happy with my purchase just small disappointment on the product "pâques en folie" I expected to receive 2 eggs a little larger! The rest is very nice.

Fast delivery, well packaged products and yet one box was torn and one oil was badly closed so it leaked... A little disappointed on this point, but everything else was fine.

Perfect delivery Very friendly products

Good It's a shame we don't have the text as a souvenir When you give a gift, it's only the person who receives it. I would have liked to keep it as a souvenir.

I only put 2 stars because colissmo really sucks. I paid 8 euros for a delivery for my grandmother. The 1st day they did not ring.le 2eme they left the notice of passage. In the end she had to pick it up at the post office. This is unacceptable. Even though she's old and was there both days!

Delivery charges a little expensive but products excellent

Delivered in good condition, very well packaged

Optimal packaging: your jars won't break on the road!

well

The chocolate arrived broken.

Very good products

Very good products, fast shipping but still a huge box and tons of packaging...so yes the order arrives intact but there is really too much packaging!

Quite satisfied despite product error Ordered hazelnut white received coconut white

The delivery does not conform to my order, customer service contacted, no solution proposed, mail response boat ... I am extremely disappointed.

Too bad you can't see directly on the product list pages which products are in stock and which aren't.

expensive delivery charges

Very good products but the gifts were missing, I'm waiting for a reply from customer service. Excellent spread

The site is very good, the delivery arrived very very quickly. Very happy with my order. Except the shipping costs a little expensive.

Very good site.

Fast delivery

The site isn't always super-easy to use, with a few misplaced tags.

Order received rather quickly for a Christmas period (10 days approx.) but I have to withdraw a star because a product was replaced without asking my opinion and even without warning me...
I'm also taking off one star for the 3 reminders (and 2 weeks later) to customer service before getting a return... but I'm adding the 4th star for the new shipment as compensation.

Order placed at the very beginning of December: as of December 27 I had still received nothing: no goods, no refund, no reply to my multiple emails (the first sent on December 5 to alert me to the problem). And yet things had started well: the shipment was made very quickly. But because the packaging was too light, one of the jars broke during shipment and spilled into the coli. It happens. It's easily rectified. But my multiple attempts to contact customer service (via email three times, via the online form and via the paypal form) went unanswered for over three weeks. Yes, conditions are difficult between the confinement and the overwhelmed post office. But that doesn't excuse everything.
It's not right that, by the very admission of the person in charge of responding to negative reviews on this site, the phone rings in a vacuum (at the very least you could invest in an answering machine), nor that emails to customer service and requests for refunds go unanswered for several weeks. Especially when, at the same time, the person in charge of Instagram finds the time to answer without offering any concrete help: referring me to customer service, which doesn't answer! There's a problem of priority, and customer service isn't adapted to sales volumes. This is the company's choice, and it's the customers who are unlucky enough to have a problem (and the poor, overworked employee, apparently the only one in charge of customer service) who suffer. Other online sales sites, more respectful of the customer, choose to limit their sales when they know they won't be able to insure beyond a certain volume. Having had the good idea of using paypal, I was able to appeal to them to be reimbursed in full. It would have been nice if the comptoir de mathilde had responded to the paypal procedure in order to speed up the refund rather than ignoring it completely and letting the deadline expire: this shows how little esteem they have for the dissatisfied customer, especially if they haven't made their dissatisfaction public.
There's no point in replying to this notice, especially if it's to publish my surname, which avis-verifies will have taken care to edit in the reply, or worse, as I've also seen, my e-mail address. As mentioned above, I was finally reimbursed and my opinion is made.

nice site

Very good products. Fast shipping. I didn't give it 5 stars because of the shipping costs, which I think are too high.

I love comptoir de mathilde products

Navigation on the site is pleasant and easy, the site is clear and pretty. The order and delivery went well. The products were very well packaged so there was no risk of breakage. The only small negative point was the large number of out-of-stock products...

Very good product. Although the product was very well protected in the parcel, the carton was damaged.

Very good product, reception well packaged, but it remains a little expensive now that black friday is over ... Lower your prices so I can order again!

Varied choice of gifts. Slight difficulty in understanding how to have a gift delivered without the receiver receiving the bill paid by the giver... But we're getting there: the wording "my address" needs to be rectified. All that's needed is a better distinction between who pays (is billed) and who is the recipient (is delivered). Otherwise very good service and very good products! Thank you very much!

without comment. Fine

fast delivery and well-packaged

I had trouble validating my order during black friday. Probably due to site saturation, which needs to be reviewed.