Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
5 5 272 83% 4 561 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.

Reviews 1 and 4 stars

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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/08/2020
Very easy to use
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/07/2020
I liked the isothermal bag to protect the expedition in the summer heat.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/07/2020
Very well packed!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/07/2020
Fast and efficient
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/07/2020
Very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/07/2020
I haven't tasted the products yet so I can't give all the stars, but delivery took 2 days! Top notch, nothing to complain about
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/06/2020
It would be easier to immediately look for sugar-free products
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/06/2020
It should be possible to note that you are a loyal customer in-store with your card number.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/06/2020
Excellent products and lots of choice. Slight problem with order confirmation
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/06/2020
Fast delivery. During a previous order, the box arrived wet, one of the jars had been broken. This problem was solved without any complications and I received a new parcel very quickly.
On the other hand, I would appreciate it if customer loyalty were recognized by sending a discount coupon from time to time!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/05/2020
Perfect but the marshmallows are missing :(
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/05/2020
It's a pity that the little gift didn't include products other than those ordered! It would have been interesting to taste other products that we were not familiar with. Otherwise, everything went well and we're happy to be able to treat ourselves!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/05/2020
Site very good, delivery very good, It is a pity not to receive confirmation of order, payment or notice of shipment from the counter. I only received emails from the payment and delivery company. Too bad you can't earn points on your loyalty card...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/05/2020
Satisfied but 4 shelves broken
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/05/2020
For a first navigation, not too many opinions yet because I knew what I wanted. I'll reserve a new opinion for a future consultation.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/05/2020
The site is well designed and easy to navigate to find what you're looking for.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/05/2020
Very satisfied with our order, products always very good as usual. Only negative point the deliveryman did not warn us and threw the box over the gate. Fortunately the packaging was very strong and protected all the products. We would recommend.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/05/2020
Order received very quickly, perfectly packaged, nothing to complain about, perfect! However, delivery costs are still high.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/05/2020
Hello, the quantity of pepper on the website is different from the one on the Mini Moulin. I have phoned you about this. Best regards
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/04/2020
Pleasant site. Fast and efficient delivery.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/04/2020
Beautiful sign
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/04/2020
Easy to explore
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/04/2020
Fast delivery and perfectly packaged! One tiny complaint about a packet of caramelized almonds which were slightly stuck. Not too presentable.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/04/2020
Delivery in 7 days despite confinement. Package in good condition and conforms to order.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 16/03/2020
More than a month to receive my order due to exceptional circumstances which I can understand. But I deplore the lack of information given by the slow and unresponsive customer service despite 5-6 emails sent. In the end, they replied without providing any quick, concrete solutions. It was a small order of 2 mini-tablets for a birthday, placed 3 weeks ago on receipt of order... but they still asked me for an affidavit and identity card to consider a solution. Do not recommend ordering via the site.
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Response from Le Comptoir de Mathilde
Hello Mr AUBRIOT, First of all, we are very sorry for the delay in shipping your parcel. Please also accept our apologies for our reactivity to your request. Indeed, this early stage of containment required us to make a number of adjustments. In any case, please be aware that the procedure requested in our reply - attestation on honour and identity card - is a standard procedure in this kind of situation and it is our duty to establish it in cases similar to yours. We hope you enjoyed your tablets! Have a nice day, The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/04/2020
Excellent for cooking
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/04/2020
Overall, satisfied with the products and services offered. But disappointed that there was only 1 chocolate lollipop in the parcel when there were 2 in my order.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/04/2020
When I ordered from Comptoir de Mathilde, I was inevitably thinking of gourmet Easter chocolates. The chocolates were delivered without a hitch and some eyes must have sparkled when I opened the parcel. I'm not going to be able to rate the products purchased, as I haven't tasted them.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/03/2020
the various Easter offers are very limited, too bad!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/04/2020
Very good product
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 05/04/2020
Order received, but it's not what I ordered, my niece is disappointed. I will not order again.
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Response from Le Comptoir de Mathilde
Hello Mrs PY, Our Easter lollipop and tablet products have matching subjects.
The figurines on the visuals can therefore potentially change depending on stocks.
This information is detailed in the description under "Random subjects on the top", so you have received the right products with different random subjects. We are sorry that the information was not clear to you. Have a nice day, Sincerely, The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/04/2020
very satisfied, conforms to order, fast delivery, despite COVID19
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/04/2020
It's a pity you can't put a card when you want to send it as a gift.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/03/2020
I had noted another address for another person but it was not taken into account But the content was impeccable
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/03/2020
Good ergonomics. Innate navigation
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/03/2020
Cherry cake has a best-before date of just under a month.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/03/2020
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/02/2020
A very pleasant site to visit
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/02/2020
The sections are well laid out and you'll quickly find what you're looking for.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/02/2020
Toujour Bien. The Comptoir de Mathilde card number cannot be inserted. Le moulin grand sont terminé?
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