Customer reviews of Le Comptoir de Mathilde

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Acheteur vérifié

Rating: 4 out of 5

Published on 15/02/2020 à 18h11 following a purchase from 06/02/2020

Very nice chocolate for our valentine's day

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Acheteur vérifié

Rating: 4 out of 5

Published on 13/02/2020 à 18h41 following a purchase from 04/02/2020

complete

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Acheteur vérifié

Rating: 4 out of 5

Published on 06/02/2020 à 15h34 following a purchase from 29/01/2020

Fine

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Acheteur vérifié

Rating: 4 out of 5

Published on 04/02/2020 à 19h47 following a purchase from 28/01/2020

I love your products, but you really need to cut down on the size of your packages.

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Acheteur vérifié

Rating: 1 out of 5

Published on 02/02/2020 à 05h02 following a purchase from 21/01/2020

Commercially useless!!! An offer fell the day of my reception I find incorrect not to make profit from it the orders of a few days or to warn that in qqls days there will be reductions thus return order for can be but nothing is less sure to place an order again to profit from the offer, of a stupidity without name ....

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Response from Le Comptoir de Mathilde Published on 05/02/2020

Hello Mrs Rolandeau, We can understand your dissatisfaction, however this mechanism is usual in all the shops. We propose punctual offers and are sincerely sorry that you could not benefit from it. Hoping that the tasting of our spreads gives you much pleasure, Beautiful day to you, Cordially, The team Le Comptoir de Mathilde

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Acheteur vérifié

Rating: 4 out of 5

Published on 31/01/2020 à 13h43 following a purchase from 25/01/2020

very good jams, but the shipping costs are much too high, so you may hesitate to order again.

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Acheteur vérifié

Rating: 4 out of 5

Published on 30/01/2020 à 06h28 following a purchase from 23/01/2020

It's a pity we wanted to put a note with the package and we couldn't.

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Acheteur vérifié

Rating: 4 out of 5

Published on 20/01/2020 à 14h01 following a purchase from 12/01/2020

compliant

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Acheteur vérifié

Rating: 4 out of 5

Published on 19/01/2020 à 13h14 following a purchase from 02/01/2020

No clear communication when the parcel arrives at the relay point. Not serious, but a pity. Otherwise nothing to complain about.

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Acheteur vérifié

Rating: 1 out of 5

Published on 16/01/2020 à 22h38 following a purchase from 01/01/2020

Very poor order management, very poor customer follow-up and no commercial relationship, even less compensation...very disappointed.

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Response from Le Comptoir de Mathilde Published on 21/01/2020

Hello Ms CHARLET, As our customer service is available 5 days a week, we were unable to respond to your request over the weekend. However, after checking with our department, you received a reply on the following Monday, informing you that your order had been processed and apologizing for the delay in responding.
We sincerely apologize for this experience, but hope that you were able to enjoy the products you ordered! Yours sincerely, The Comptoir de Mathilde team

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Acheteur vérifié

Rating: 4 out of 5

Published on 02/10/2019 à 08h18 following a purchase from 01/10/2019

I've been to the Tulette store several times. It's very friendly. I ordered easily on the internet knowing the products. Sincerely

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Acheteur vérifié

Rating: 4 out of 5

Published on 14/09/2019 à 20h22 following a purchase from 06/09/2019

Not much detail on some of the product sheets, but their teas are excellent! Even if their Chai lacks CINNAMON

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Acheteur vérifié

Rating: 4 out of 5

Published on 09/09/2019 à 16h57 following a purchase from 04/09/2019

fast and well packed no problem

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Acheteur vérifié

Rating: 4 out of 5

Published on 07/09/2019 à 18h41 following a purchase from 30/08/2019

very easy to find the products you want quick order and delivery,

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Acheteur vérifié

Rating: 4 out of 5

Published on 26/08/2019 à 22h20 following a purchase from 19/08/2019

Easy search

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Acheteur vérifié

Rating: 4 out of 5

Published on 26/08/2019 à 15h54 following a purchase from 21/08/2019

Very correct site. Thank you ...........

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Acheteur vérifié

Rating: 4 out of 5

Published on 19/08/2019 à 10h40 following a purchase from 11/08/2019

I would have put 5 stars, but the name of the person delivered was reversed with mine...??? Why???

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Acheteur vérifié

Rating: 4 out of 5

Published on 08/08/2019 à 19h27 following a purchase from 24/06/2019

Very good products

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Acheteur vérifié

Rating: 4 out of 5

Published on 06/07/2019 à 19h19 following a purchase from 02/07/2019

Un regal un pot déjà vide merci

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Acheteur vérifié

Rating: 4 out of 5

Published on 02/07/2019 à 13h29 following a purchase from 27/06/2019

no ads

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Acheteur vérifié

Rating: 4 out of 5

Published on 18/06/2019 à 20h57 following a purchase from 12/06/2019

Products well packaged, no breakage in transit.

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Acheteur vérifié

Rating: 4 out of 5

Published on 26/05/2019 à 13h26 following a purchase from 21/05/2019

All products are well described and easy to order. From order processing to delivery, very responsive and fast.

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Acheteur vérifié

Rating: 4 out of 5

Published on 21/05/2019 à 14h09 following a purchase from 17/05/2019

The site can be improved in particular for keyword searches

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Acheteur vérifié

Rating: 4 out of 5

Published on 14/05/2019 à 19h33 following a purchase from 06/05/2019

Reliable site, but shipping time a bit slow.

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Acheteur vérifié

Rating: 4 out of 5

Published on 13/05/2019 à 21h18 following a purchase from 23/04/2019

Very good quality products but a little expensive

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Acheteur vérifié

Rating: 4 out of 5

Published on 29/04/2019 à 13h22 following a purchase from 24/04/2019

Missing some product seen in the store or I did not know how to orient myself on the site.

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Acheteur vérifié

Rating: 4 out of 5

Published on 23/04/2019 à 08h19 following a purchase from 16/04/2019

Progress to be made, especially during order validation.

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Acheteur vérifié

Rating: 4 out of 5

Published on 30/03/2019 à 17h35 following a purchase from 25/03/2019

delivery as ordered, fast delivery and very well packed.

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Acheteur vérifié

Rating: 4 out of 5

Published on 18/03/2019 à 07h39 following a purchase from 13/12/2018

Order received promptly and well packaged.

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Acheteur vérifié

Rating: 4 out of 5

Published on 15/03/2019 à 08h06 following a purchase from 13/02/2019

I haven't looked at the whole site yet. I don't know from memory if there are any accessories on the site? Maybe the relay bridge delivery option

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Response from Le Comptoir de Mathilde Published on 27/03/2019

Hello Mrs MARROCQ, Thank you very much for your comment!
For your information, when you place your next order, you will be able to choose a relay point if you wish.
Have a nice day, See you soon, The Comptoir de Mathilde team

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Acheteur vérifié

Rating: 1 out of 5

Published on 12/03/2019 à 19h26 following a purchase from 16/12/2018

Babas arrived on January 15

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Response from Le Comptoir de Mathilde Published on 13/03/2019

Hello Madame Choulet, Your babas arrived on January 15th because the billing address and the delivery address were both different. After dispatch, the babas were returned to us because the address could not be found. We apologize for the delay between your order and its receipt. Please do not hesitate to contact us if you experience any delays in delivery. We wish you a pleasant day, The Comptoir de Mathilde team

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Acheteur vérifié

Rating: 4 out of 5

Published on 12/03/2019 à 11h56 following a purchase from 02/01/2019

Easy to navigate, clear site.

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Acheteur vérifié

Rating: 4 out of 5

Published on 12/03/2019 à 10h25 following a purchase from 19/01/2019

Very good product

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Acheteur vérifié

Rating: 4 out of 5

Published on 12/03/2019 à 08h07 following a purchase from 05/02/2019

good but a bit expensive ...

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Acheteur vérifié

Rating: 4 out of 5

Published on 11/03/2019 à 22h00 following a purchase from 13/12/2018

Diversity search speed

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Acheteur vérifié

Rating: 4 out of 5

Published on 11/03/2019 à 18h16 following a purchase from 22/01/2019

Quality products

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Acheteur vérifié

Rating: 4 out of 5

Published on 11/03/2019 à 17h12 following a purchase from 20/02/2019

The site is well presented

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Acheteur vérifié

Rating: 4 out of 5

Published on 11/03/2019 à 16h03 following a purchase from 10/02/2019

It's gourmet and their spreads chirp beautifully.

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Acheteur vérifié

Rating: 4 out of 5

Published on 11/03/2019 à 14h34 following a purchase from 10/01/2019

Very good products, well packaged and protected, the whole family loved the spread (young and old), the lemon oil is a real treat, I love it; the products are a little expensive but of good quality, this is a very good address.

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Acheteur vérifié

Rating: 4 out of 5

Published on 11/03/2019 à 14h08 following a purchase from 14/02/2019

The products are very good Delivery a little hard to know when it is delivered ...

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