Customer reviews of Le Comptoir de Mathilde

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Acheteur vérifié

Rating: 4 out of 5

Published on 11/03/2019 à 13h58 following a purchase from 17/12/2018

No complaints

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Acheteur vérifié

Rating: 4 out of 5

Published on 11/03/2019 à 13h47 following a purchase from 18/12/2018

Quality products!

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Acheteur vérifié

Rating: 4 out of 5

Published on 11/03/2019 à 13h41 following a purchase from 17/12/2018

Order conformed and deadline met

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Acheteur vérifié

Rating: 4 out of 5

Published on 14/06/2017 à 16h17 following a purchase from 09/06/2017

WELL

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Acheteur vérifié

Rating: 4 out of 5

Published on 08/06/2017 à 21h15 following a purchase from 01/06/2017

Excellent products, a thousand times better than Nutella and yet I never thought I'd beat it. Fast delivery, products well packaged for delivery. Only downside, the price, it's very expensive.

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Acheteur vérifié

Rating: 4 out of 5

Published on 31/05/2017 à 22h56 following a purchase from 25/05/2017

Very well done

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Acheteur vérifié

Rating: 4 out of 5

Published on 29/05/2017 à 17h39 following a purchase from 21/05/2017

Very good. I'm sorry I can't rate the different products, but it was a gift. Cdlt

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Acheteur vérifié

Rating: 4 out of 5

Published on 29/05/2017 à 16h51 following a purchase from 21/05/2017

Great site with great products, the spreads are delicious!
However, the products are still very expensive in my opinion... 8€ for a 250g jar of spread, 3,90€ for a lollipop... But otherwise super quality, original gift for Mother's Day ;)

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Acheteur vérifié

Rating: 4 out of 5

Published on 25/05/2017 à 09h38 following a purchase from 06/02/2017

Lovely gourmet products in attractive packaging and boxes.

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Acheteur vérifié

Rating: 4 out of 5

Published on 21/05/2017 à 10h44 following a purchase from 14/01/2017

Very easy to order

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Acheteur vérifié

Rating: 4 out of 5

Published on 19/05/2017 à 11h25 following a purchase from 15/12/2016

user-friendly

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Acheteur vérifié

Rating: 4 out of 5

Published on 19/05/2017 à 09h28 following a purchase from 28/01/2017

Satisfactory site to recommend.

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Acheteur vérifié

Rating: 4 out of 5

Published on 18/05/2017 à 11h45 following a purchase from 13/12/2016

Practical Clear, beautiful window

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Acheteur vérifié

Rating: 4 out of 5

Published on 17/05/2017 à 17h55 following a purchase from 25/04/2017

the whole thing was a gift so I can't give an opinion

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Acheteur vérifié

Rating: 4 out of 5

Published on 17/05/2017 à 10h45 following a purchase from 27/12/2016

The site is well designed

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Acheteur vérifié

Rating: 4 out of 5

Published on 17/05/2017 à 08h18 following a purchase from 15/12/2016

well

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Acheteur vérifié

Rating: 4 out of 5

Published on 16/05/2017 à 19h54 following a purchase from 29/11/2016

Easy-to-read site

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Acheteur vérifié

Rating: 4 out of 5

Published on 16/05/2017 à 18h29 following a purchase from 10/03/2017

ATTENTION ALL THE SAME, BECAUSE DESPITE 2 SUPERB INDIVIDUAL PRODUCT PACKAGING, SOME POTS OF MUSTARD HAVE LEAKED " OIL !!!!

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Acheteur vérifié

Rating: 4 out of 5

Published on 16/05/2017 à 15h01 following a purchase from 28/11/2016

A good product that worked when it came time to give presents.

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Acheteur vérifié

Rating: 4 out of 5

Published on 16/05/2017 à 11h25 following a purchase from 26/11/2016

Very well designed. However, it lacks choice compared to the store, which is a shame when you want to send a package for the holidays.

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Acheteur vérifié

Rating: 4 out of 5

Published on 16/05/2017 à 11h16 following a purchase from 08/04/2017

Ergonomic site, well illustrated and detailed. Would benefit from more product categorization...

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Acheteur vérifié

Rating: 4 out of 5

Published on 16/05/2017 à 10h56 following a purchase from 21/01/2017

pleasant site

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Acheteur vérifié

Rating: 4 out of 5

Published on 16/05/2017 à 09h16 following a purchase from 21/04/2017

The site is easy to access and offers a wide range of products. I had a small problem receiving my order, but customer service was quick to help.

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Acheteur vérifié

Rating: 4 out of 5

Published on 16/05/2017 à 09h00 following a purchase from 10/12/2016

Not bad

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Acheteur vérifié

Rating: 4 out of 5

Published on 16/05/2017 à 08h55 following a purchase from 30/11/2016

Small bug when I placed my order where the choice by credit card could not be selected. I love these products and continue to order them regularly.

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Acheteur vérifié

Rating: 4 out of 5

Published on 16/05/2017 à 08h42 following a purchase from 13/01/2017

Nothing

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Acheteur vérifié

Rating: 4 out of 5

Published on 16/05/2017 à 08h05 following a purchase from 04/05/2017

Very well done website, very easy to order, great choice, just a pity that the shipping costs are so high...would it be possible to use a parcel delivery service?

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Acheteur vérifié

Rating: 4 out of 5

Published on 16/05/2017 à 07h09 following a purchase from 04/04/2017

Appetizing

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Acheteur vérifié

Rating: 4 out of 5

Published on 16/05/2017 à 06h54 following a purchase from 13/03/2017

the site is good nothing to say special

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Acheteur vérifié

Rating: 4 out of 5

Published on 15/05/2017 à 22h35 following a purchase from 06/03/2017

Pleasant and easy

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Acheteur vérifié

Rating: 4 out of 5

Published on 15/05/2017 à 22h19 following a purchase from 05/12/2016

Fine

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Acheteur vérifié

Rating: 4 out of 5

Published on 15/05/2017 à 22h06 following a purchase from 27/01/2017

Good service. Delivery on time, but still rather expensive.

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Acheteur vérifié

Rating: 1 out of 5

Published on 15/05/2017 à 21h38 following a purchase from 27/02/2017

Extremely disappointed, I will not recommend this site. They made a mistake in the last name of the recipient, if the post office had not been merciful, the recipient would not have been able to have his parcel. I emailed the site for an explanation but never got a reply.

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Response from Le Comptoir de Mathilde Published on 16/05/2017

Hi Annaelle, I'm sorry if you had a bad experience. I've just looked at your order again, and it turns out that we had taken into account that it was a gift and the parcel was normally sent to the name and delivery address you had indicated. We haven't received a message from you since (perhaps you haven't written to [email protected]?). However, from the Colissimo tracking number, I can see that La Poste was unable to deliver the parcel at the first attempt. Yours faithfully

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Acheteur vérifié

Rating: 4 out of 5

Published on 15/05/2017 à 21h28 following a purchase from 17/02/2017

Clear and pleasant to look at

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Acheteur vérifié

Rating: 4 out of 5

Published on 15/05/2017 à 20h53 following a purchase from 08/05/2017

well

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Acheteur vérifié

Rating: 1 out of 5

Published on 15/05/2017 à 20h45 following a purchase from 11/12/2016

I received my order but the jars of spread had leaked as well as the lavender mustard. I sent 2 emails....no news.... so I phoned. They sent me more jars .... Same problem. So I reported it again. Still no news. So that's the end of ordering from them... too bad, because I love their products! But ordering to throw away.....

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Response from Le Comptoir de Mathilde Published on 16/05/2017

Hi Aude, I'm sorry you had a bad experience with some of our products. I've just looked at your order again and it turns out that we sent you the products you reported as leaking the first time.
Unfortunately, through lack of luck or care taken by the carrier (it's very rare for products to arrive broken, let alone twice in a row), you sent a second claim on 09/01 which was never forwarded to me. In view of the time that has passed since then, and in order to compensate you, I invite you to contact me at [email protected]. We apologize for the inconvenience. Yours faithfully

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Acheteur vérifié

Rating: 4 out of 5

Published on 15/05/2017 à 20h43 following a purchase from 04/04/2017

RAS. Perhaps a little expensive compared to the product ordered, which disappointed me a little.

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Acheteur vérifié

Rating: 4 out of 5

Published on 15/05/2017 à 20h35 following a purchase from 24/12/2016

No particular problems! Just one item that was unavailable even though it was on the site, a bit frustrating.

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Acheteur vérifié

Rating: 4 out of 5

Published on 15/05/2017 à 20h32 following a purchase from 09/04/2017

Almost as nice as the store!

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Acheteur vérifié

Rating: 4 out of 5

Published on 15/05/2017 à 20h31 following a purchase from 16/12/2016

The site is clear, but perhaps a little unattractive.

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