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F
Rating: 1 out of 5
Perfect Very satisfied
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Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
Summary of reviews
The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Reviews 1 and 4 stars
Reset filtersD
Rating: 1 out of 5
Claim made for gresins arrived in Miette. 0 reply
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L
Rating: 1 out of 5
Parcel received, with one article opened inside, all the other articles were sticky... I sent an email to the after-sales service more than a week ago and I haven't had any return.
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E
Rating: 1 out of 5
Order completed with great difficulty. I gave up to place a second one and the click and collect didn't work.
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C
Rating: 1 out of 5
First order and first disappointment: 2 damaged items in the parcel, 2 emails to the eShop after-sales service for complaints, no reply...This will be my first and last order with this company.
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M
Rating: 1 out of 5
One item received broken and no response from customer service. I am very dissatisfied.
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L
Rating: 4 out of 5
Very good chocolates, but a little expensive. I always give them to my daughter, who loves them, but I was disappointed not to have been able to take advantage of the Black Friday offer for which I had received no information on the newsletter.
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D
Rating: 1 out of 5
short
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M
Rating: 4 out of 5
Very good products and nice surprises every day
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J
Rating: 4 out of 5
Product as ordered. Slight problem with the packaging, which was not properly sealed.
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C
Rating: 1 out of 5
The chocolate plates were all broken, but the worst thing was a pot of chocolate spread which was also broken. Very, very disappointed!
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J
Rating: 1 out of 5
Very disappointed, the jars opened in the parcel ... the contents all dirty and sticky (jar of baba au rhum, one of cannelé à l'armagnac and a bottle of rhum arrangée) It was for a gift, impossible to offer obviously! I notified your services immediately with a photo of the inside of the parcel... ( + 10jours) et aucune nouvelles Véritablement très déçu !!!
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M
Rating: 1 out of 5
Disappointed. Bought 3 sweet calendars and box warped in transit. The chocolates were scattered everywhere and the quality dropped. The after-sales service is not responsive. Too bad, I will not repeat the experience.
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P
Rating: 1 out of 5
Product in package broken. No response from customer service after two reminders.
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M
Rating: 4 out of 5
Very good! I just wanted a little more choice
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P
Rating: 1 out of 5
The advent calendar is very disappointing both in quality and quantity ... I will not repeat the experience next year ... I was so far satisfied with your products but for the calendar it would have been better to put a little more expensive and more generous ...
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A
Rating: 1 out of 5
Order received incomplete
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E
Rating: 1 out of 5
My order arrived with broken containers. I refused the parcel.
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C
Rating: 1 out of 5
Out of 3 advent calendars ordered, one was damaged and another had one of the sides empty of chocolates!!!! Big disappointment
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C
Rating: 1 out of 5
Two items missing and no return despite several reminders!
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M
Rating: 1 out of 5
I'm a little disappointed by the advent calendar. I would have liked more variety in the terrines and tapenades and less mustard and pepper salts, which are certainly good but too present.
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V
Rating: 1 out of 5
Expensive for what it is and empty box 13 (I hope it wasn't a joke ...)
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E
Rating: 1 out of 5
2nd year ordering... first year 1 bottle broken. Returned with no problem. This year a package of confectionery arrived stale (it was for a Christmas hamper). I send an e-mail to customer service, who never reply, so I call after a week. The answer: they can't send me back the item in question because it's too late (December 10) and they're forcing me to get a refund... I gave them a 2nd chance but I'll never order from them again.
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L
Rating: 1 out of 5
What a shame 2 calendars bought for 64€ and when opening the plastic film the calendars don't hold open on both sides and the chocolates fall out, the chocolates ended up in a bowl and the calendars in the garbage can, impossible to repair. I found myself looking like an idiot in front of my sister-in-law and my daughter, because it was a gift. Never again
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A
Rating: 1 out of 5
I contacted you following a problem with the delivery of the products (a product arrived broken) and I never got a reply.
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J
Rating: 1 out of 5
Le comptoir à Mathilde is not what it used to be! Incorrect order and order rectification 5 days later! Disastrous, calendar poorly assembled, several boxes missing and chocolates found in other boxes! I wouldn't recommend it again.
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N
Rating: 1 out of 5
I had asked for a message to be written on a card but I didn't get anything in the parcel.
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M
Rating: 1 out of 5
Advent calendar received on 09/12 without compensation
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J
Rating: 1 out of 5
Broken item no news from after-sales service no reply to email or phone aj
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F
Rating: 1 out of 5
The chocolate was broken into a thousand pieces
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C
Rating: 4 out of 5
Very nice product, sent on time.
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M
Rating: 1 out of 5
Very disappointed by this experience. I received my order 10 days ago, and when I opened it, a jar of Christmas spread was broken. I sent two emails and tried to contact them by phone about ten times, but got no answer. It's a real shame, especially as the order was for a gift this weekend. The lack of responsiveness and customer service is unacceptable.
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G
Rating: 1 out of 5
My order gave me access to the "gourmet surprise". I was indeed very surprised to be offered a jar of spread equivalent to one or two teaspoons. For an order of over €100, I don't find this very commercial...
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F
Rating: 4 out of 5
Fast delivery and quality products
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D
Rating: 4 out of 5
Very nice package, too bad your gift didn't live up to our orders.
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P
Rating: 1 out of 5
A jar of baba leaked into the box, so it wasn't watertight. The promised surprise was non-existent, just paper... Very long delivery time...
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S
Rating: 1 out of 5
I have not received my order. The tracking says it was returned to sender but no one has contacted me. I've tried to contact the seller three times and had no response.
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M
Rating: 1 out of 5
Bland products. Not worth the price paid. I'd advise against it.
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Response from Le Comptoir de Mathilde
Hello Mathilde,
Thank you very much for your feedback and for taking the time to share your impressions. We're very sorry to hear that your product experience didn't go well, and we're sorry that these products didn't fully meet your expectations. Our recipes are created with care and quality ingredients, but we know that every palate is unique.
We therefore take your comments into account and pass them on directly to our manufacturing teams.
Yours sincerely
The Comptoir de Mathilde team
Thank you very much for your feedback and for taking the time to share your impressions. We're very sorry to hear that your product experience didn't go well, and we're sorry that these products didn't fully meet your expectations. Our recipes are created with care and quality ingredients, but we know that every palate is unique.
We therefore take your comments into account and pass them on directly to our manufacturing teams.
Yours sincerely
The Comptoir de Mathilde team
C
Rating: 4 out of 5
Perfect!
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F
Rating: 4 out of 5
Okay
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