Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
5 5 272 83% 4 561 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.

Reviews 1 and 4 stars

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G
genevieve A.
Rating: 4 out of 5
following a purchase from 10/01/2024
Nothing to say super good
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Rosa F.
Rating: 4 out of 5
following a purchase from 07/01/2024
I'm satisfied with the product they sell, but not with the customer service, they don't answer the questions asked, which creates mistrust.
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Véronique D.
Rating: 4 out of 5
following a purchase from 04/01/2024
Shipping costs are too expensive
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Philippe M.
Rating: 4 out of 5
following a purchase from 24/11/2023
Problem of breakage with my order, customer service really top notch, immediate replacement of broken jars. Products as good as ever.
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Stephanie S.
Rating: 4 out of 5
following a purchase from 21/12/2023
Well-packaged parcel, arrives quickly. Too bad there were so many products unavailable.
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KARINE M.
Rating: 4 out of 5
following a purchase from 03/12/2023
Chocolates delivered just before the start of the school vacations following a reminder, as a gift for the school. The teacher really liked the school kit! We've had great feedback on the chocolates. I'd recommend them!
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Nathalie D.
Rating: 4 out of 5
following a purchase from 08/12/2023
Everything was perfect except that I had another address for the invoice as it was a gift. But the person who received the gift also received the invoice.
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eric V.
Rating: 4 out of 5
following a purchase from 30/11/2023
Good product
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Michèle A.
Rating: 4 out of 5
following a purchase from 16/12/2023
As the parcel was a gift, I had asked for a message to be attached to my shipment. However, the recipient didn't get the message and therefore didn't know who had sent him the parcel.
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Cristian F.
Rating: 1 out of 5
following a purchase from 05/12/2023
Dificult to talk to them. Too long delivery times and very slow comunicattion
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Cecile D.
Rating: 4 out of 5
following a purchase from 01/12/2023
Very good but not cheap...
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Rachel S.
Rating: 1 out of 5
following a purchase from 14/12/2023
Overpriced for an average product. :/
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Cindy J.
Rating: 4 out of 5
following a purchase from 03/12/2023
Very good products, for a gift
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marie-noëlle C.
Rating: 4 out of 5
following a purchase from 29/11/2023
Very satisfied with the products ordered but delivery time a little too long.
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nathalie C.
Rating: 4 out of 5
following a purchase from 11/12/2023
Delicious
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Christelle M.
Rating: 4 out of 5
following a purchase from 07/12/2023
Products always at the top, delivery time a little long.
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Solène P.
Rating: 4 out of 5
following a purchase from 03/12/2023
Very good
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catherine F.
Rating: 4 out of 5
following a purchase from 01/12/2023
pleasant site, easy ordering, fast shipping despite the holiday season. Very neat packaging, in short, a very positive review.
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sylvie D.
Rating: 4 out of 5
following a purchase from 02/12/2023
Perfect
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Marine D.
Rating: 4 out of 5
following a purchase from 06/12/2023
The products are of high quality, I'm quite satisfied with this purchase. However, for the tea box, one of the pots was almost empty.
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Eva V.
Rating: 4 out of 5
following a purchase from 08/12/2023
Order received quickly just the marshmallow logs split shame though well packaged may be too tight otherwise I am a fan of the products!!!
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Marie-Helene L.
Rating: 4 out of 5
following a purchase from 18/12/2023
no comment
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Anneli W.
Rating: 1 out of 5
following a purchase from 08/12/2023
I was sent a different pepper and there was no response to my complaint. I had ordered: Timut pepper (in mill) I received: Poivre Noir de Malabar No response from "Le Comptoir de Mathide" This is not satisfactory
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olivier L.
Rating: 4 out of 5
following a purchase from 01/12/2023
Very good site. Original products and delivery is on time and the products are well protected.
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olga V.
Rating: 4 out of 5
following a purchase from 20/11/2023
everything was perfect except the three boxes of Neapolitan chocolates of different tastes that arrived very moved with the typical dust that remains in the chocolate when it is loose in the box. thank you very much.
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Sandra G.
Rating: 4 out of 5
following a purchase from 24/11/2023
It took me a long time to place an order on the site, but I was not disappointed with my items.
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Bernard G.
Rating: 4 out of 5
following a purchase from 24/11/2023
Fast and accurate delivery. On the other hand, the salted "advent calendar" is rather average...
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gwenaelle G.
Rating: 4 out of 5
following a purchase from 24/11/2023
Very nice gift basket. Too bad the Christmas chocolate bars are broken.
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VIRGINIE B.
Rating: 4 out of 5
following a purchase from 24/11/2023
Order received very well packaged not at all disappointed 🤩🤩🤩
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KELLY G.
Rating: 4 out of 5
following a purchase from 20/11/2023
A small problem with the delivery, which was very well rectified thanks to the top-notch after-sales service. The quality is there, but for the advent calendar it would have been nice if the chocolates had been wrapped to keep them in perfect condition.
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Séverine L.
Rating: 4 out of 5
following a purchase from 20/11/2023
We are satisfied with the products ordered, however a surprise gift was planned because we had a relatively large order and we did not receive it ... too bad.
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Karine C.
Rating: 1 out of 5
following a purchase from 22/11/2023
Not received
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Response from Le Comptoir de Mathilde
Hello Karine, We make every effort to ensure the satisfaction of our customers, we are sorry that your order did not reach you, if this is not already the case, thank you to contact us on [email protected] so that we can, together, find a solution.
Sincerely, The Comptoir de Mathilde team.
S
Sylvie L.
Rating: 4 out of 5
following a purchase from 15/11/2023
I find the prices a little high
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Anne Marie L.
Rating: 4 out of 5
following a purchase from 17/11/2023
It was a gift, which apparently gave pleasure
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MARIE HELENE D.
Rating: 4 out of 5
following a purchase from 20/11/2023
Services meeting my expectations: speed, reliability, good value for money.
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nathalie V.
Rating: 4 out of 5
following a purchase from 18/11/2023
After a certain order amount, you should either get several jars for free or a nice discount.
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Josette D.
Rating: 4 out of 5
following a purchase from 15/11/2023
Very good I had received chocolate to break and they sent me one right away they are very responsive
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eric C.
Rating: 4 out of 5
following a purchase from 07/11/2023
RAS. Product conforms.
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Christiane R.
Rating: 4 out of 5
following a purchase from 15/11/2023
Very satisfied with my order and delivery. The items were very well packaged.
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Clementine D.
Rating: 4 out of 5
following a purchase from 13/11/2023
Very good 👍🏽
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