Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
5 5 272 83% 4 561 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.

Reviews 1 and 5 stars

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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/12/2020
Quality products, a little late for delivery but that's normal at Christmas time. The person in contact on Insta was very kind and responsive, thank you!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/12/2020
Fast and efficient order. Well packed parcel. Would recommend.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Not tasted yet, because Christmas gifts, top packaging all products are well protected for transport.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Perfect!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Super everything is well categorized
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/12/2020
Good product.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Well received and very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/12/2020
Very good service
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 23/11/2020
4 advent calendar orders. 2 received: very good 2 not received: catastrophic after-sales service: - several e-mails sent, few replies: check with the post office - telephone: no reply - visit to the store: can't do anything for me
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Response from Le Comptoir de Mathilde
Hello Mr PARI, In order to be able to follow up on your complaint, would it be possible for you to give us your order numbers please? Because on the order "40535" we only see one calendar. Thank you very much in advance for your reply, The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very ergonomic site, easy to view products and place orders.
Delivery packaging very well optimized in terms of volume.
Fast and efficient delivery.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/12/2020
I had a problem with my order and the customer service was particularly efficient. Thanks to them!!!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Everything was very well packaged, so top notch. And I already know the products, which are absolutely delicious!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 02/11/2020
My order was split in two, part of which was sent to my old address and I didn't get my 2 free gifts. I sent several emails, the first of which was over a month old, and I haven't had any reply.
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Response from Le Comptoir de Mathilde
Hello Mrs COUSIN, We sincerely apologize for your split orders. It must have been a technical error, as we never rewrite your addresses. We do our best to respond as quickly as possible to your requests and calls, and do our best to answer as carefully as possible. We apologize for the length of time this can take. It's a very busy time at the moment, so I'm calling my customer service team again so that they can send you two little treats as soon as possible. It may no longer be the gesture you're expecting, but it's very important to us! Could you please tell me which is your correct address: 22 or 25? Thank you very much in advance, Sincerely, The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
For an order placed in the middle of December, with the pandemic and the number of orders the retailer was able to receive, I found the delivery time to be very good. The quality of the individual packaging for each product ordered was perfect, and I'd definitely recommend it!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 04/12/2020
My order arrived incomplete: 3 ORGANIC dried tomato and goat's cheese spreads are missing. There were supposed to be 4 and there are only 3. What's more, 1 out of 2 dried tomato and porcini delights arrived already opened and soiled the rest of the jars as everything was packed together. I sent an email to your customer service department on December 14th with photos and I haven't heard anything. I must admit I'm rather disappointed... Given that Christmas is coming up, I had to go and buy the 4 missing and damaged products in the store, without benefiting from the Black Friday discount on my initial order. I expect a return and refund from you as soon as possible, as well as a commercial gesture given the inconvenience caused.
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Response from Le Comptoir de Mathilde
Hello Mrs MIEGE, First of all, we're very sorry for our preparation error, as we carry out each order manually, without any technology. We're also very sorry for the receipt of your damaged products. We do our best to pack each product individually, but the vagaries of transport can sometimes leave surprises.
I will immediately contact our customer service department so that they can proceed with the refund of your product as a first step. Please accept our deepest apologies for this inconvenience. Have a wonderful day! The whole team also wishes you a wonderful holiday season.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/12/2020
very nice box, and the products look appetizing
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 04/12/2020
Terms and conditions are not detailed enough
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Response from Le Comptoir de Mathilde
Hello Mrs SERGENT, Could you please tell me what "modalities" you are talking about? Thank you in advance, Sincerely, The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very fast delivery, excellent!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Products very well packaged for transport.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/12/2020
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/12/2020
Perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Soddisfatto sotto ogni punto di vista: acquisto e consegna. Grazie
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 04/12/2020
Changes the products in my order due to stock levels without notifying me or asking for my consent.
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Response from Le Comptoir de Mathilde
Hello Mrs DERUFFE, We have tried to respond as quickly as possible for the shipment of your package. We are sorry that this replacement does not meet your taste expectations. The whole team wishes you a wonderful holiday season!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Top shipping and delivery. The products are very well packaged, no problem!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very good products as well as perfect reception very well packaged products
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Easy navigation, excellent order tracking, top packaging.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Complete site, pleasant to visit. Very fast delivery, order conformed to my expectations, without error and very well packaged. I highly recommend
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Website easy to access, fast delivery, order respected and yet many items, very very well packaged! Highly recommend!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/12/2020
Well packaged
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Fast, careful delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Order delivered within a short time, goods carefully packed and well protected. Arrived safely, very satisfied with the service. Would recommend.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/12/2020
Fast order and delivery with no unpleasant surprises
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/12/2020
very well-presented site, which helps you choose the right products
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very nice site. It is very appealing.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Products conform to my order
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
Very clear and functional site, warm colors
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
You can't beat precaution in the package. It was perfect!!!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Fast delivery, well packaged items. VERY GOOD
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
delivery arrived as expected. products very well protected in tissue paper and other protection. parfit.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Everything was ok
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