Le Comptoir de Mathilde earns praise for consistently excellent product quality, with reviews highlighting quality products, delicious treats, and reliably well-presented items that arrive intact. Delivery is repeatedly described as fast and careful, with items well packaged and protected, including insulated bags and ice packs to preserve freshness during heatwaves. Customer service and purchasing experience are noted as ultra responsive and smooth, with quick help and seamless ordering. Overall, customers report dependable, thorough packaging, on-time arrivals, and satisfying gift-ready products.
I've loved their quality products ever since I discovered them. The only downside is that the prices are too high. Maybe they should consider a loyalty card for their customers.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Fast delivery and careful packaging
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Top packaging, I've never seen products so well protected, and with a discount it's even better ...
I recommend their site where everything is good and beautiful.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2020
Top!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/12/2020
Order received with the replacement of 2 unavailable products by much cheaper products without having been informed beforehand. Complaint sent to sales department without reply after 4 days.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
I had a constraint of rapidity of sending and they respected that by making as fast as possible, hats off for that already. Then I tasted the nougat it was very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Super Very well packaged
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very well protected
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/12/2020
The site is very good but the customer service is not.... To this day still no answer after 1 weeks of waiting.
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Response from Le Comptoir de Mathilde
Hello Mrs Campos, We do our best to respond as quickly as possible to your requests and calls. When you don't get an answer on the phone (endless ringing), it means that our employee is already on the phone. When our customer service team receives your e-mail, she will treat it with the utmost attention and do what's necessary to respond to your complaint. Our service department has been very busy lately. Have a wonderful day and a wonderful holiday season, The Comptoir de Mathilde team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
the site presents its products well, but the quality has to follow.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
Order arrived fairly quickly and well packaged, well protected. Satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very well packaged products!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/11/2020
very nice choice of products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Fast, well-protected shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Corresponds well to the visual Nice presentation
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
Large order well received, very well packaged. Small problem with a jar of honey. Super SAV, I received a new one well sealed! Everything is good as always!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very well packaged with great care. I can't rate the products because I haven't tasted them yet, but I will for Christmas.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
second order and certainly not the last!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
Very good products. Packages received very well packaged and protected to avoid breakage. Great!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
Very good. fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Site offering quality and original products. Fast, accurate delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
As per the website photos and description. A real treat for the eyes and taste buds.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2020
Fast, well-packaged shipment, good tracking
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very original, very good products. Well-protected shipment.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2020
Fast delivery, very well packaged products. Thank you very much!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2020
tip top, received quickly and in perfect condition, thank you very much!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Well-made site, top delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
despite COVID restrictions the parcel arrived on time. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
Excellent quality products. Fast shipping, but Covid problems. Reception delayed, but Mathilde's counter is to blame.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Customers for over 4 years and always delighted with Mathilde's good products!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
XXXX
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very clear site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very satisfied with the delivery and packaging.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
The shipment was very fast, and what a pleasure it is to taste one of their chocolates every morning.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2020
compliant and timely service Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
Great products, well packaged and fast shipping. I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2020
Ordered and received quickly. Quality products, but shipping is a bit expensive compared to many others.
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