The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
I am very happy with the customer service that solved my problem. The order was received quickly and in perfect condition ( reinforced packaging with each product individually protected bravo! ). I would recommend :)
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
Fast delivery, everything was extremely well packaged
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Rating: 5 out of 5
following a purchase from 22/11/2020
Full satisfaction
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Rating: 5 out of 5
following a purchase from 29/11/2020
Fast delivery. Very good chocolates
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Rating: 5 out of 5
following a purchase from 20/11/2020
Perfect
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Rating: 5 out of 5
following a purchase from 28/11/2020
Site well done, order easy, good reception Everything is OK. I especially appreciated the care taken with the packaging, I don't think I'd ever seen anything like it. BRAVO Especially at a time when many parcels arrive damaged, it's a pleasure to receive an impeccable package.
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Rating: 5 out of 5
following a purchase from 27/11/2020
Quick delivery of great products to a foreign county, well done
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/11/2020
Very good on all levels!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/11/2020
speed from order to delivery and superbly packaged products! these are Christmas gifts so I'll let the judges decide who gets to enjoy them, but in my experience all the products are delicious.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
Very good site
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
Very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
Each item was carefully protected for transport. The preparation is done with care and attention. The delivery time was fast. Nothing to say about impeccable service!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
Perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/11/2020
Products that need no introduction. But this time I tested delivery because of the confinement. So I sent a gourmet parcel to my mom. She received it without any problem, on the date indicated, and was surprised and delighted.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/11/2020
Fast, well-packaged shipment, but it would be useful to have an idea of delivery times when ordering.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/11/2020
Perfect as always
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/11/2020
I am sorry I don't speak french!
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Rating: 5 out of 5
following a purchase from 22/11/2020
Very satisfied with my order :)
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Rating: 5 out of 5
following a purchase from 20/11/2020
Very well managed transaction.
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Rating: 5 out of 5
following a purchase from 23/11/2020
Perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
Easy navigation and delicious products
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
VERY GOOD
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/11/2020
Quality product super good and correct price
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
I saw an ad in a magazine about chocolate bars with messages. Wanting to know how to buy them, I sent a message. After receiving a reply, I logged on to the site and placed my order.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 23/11/2020
Parcel in transit for 10 days.
I hope the advent calendar will arrive before Christmas... No response from customer service to my requests.
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Response from Le Comptoir de Mathilde
Hello Mr. PARI, First of all, we are very sorry for the delivery delays of our carrier (La Poste) who is currently dealing with a large flow and a particular situation.
We dispatch your parcels within 48 hours and do our utmost to ensure that they arrive as quickly as possible. We are currently managing the situation with La Poste, which is not so simple, and we are doing our utmost to respond as quickly as possible to your requests.
Have a nice day, The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 23/11/2020
It is now December 3 and the advent calendar ordered on 23/11/2020 has still not been received.
No response from customer service.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
Very well protected parcel
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/11/2020
Calendar ordered from Loire (42) for Suippes (51) fast delivery. Perfect parcel, nice calendar and good chocolates !!!!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/11/2020
Always on top
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Rating: 5 out of 5
following a purchase from 25/11/2020
delivery received promptly, very well packaged.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
very good, beautiful box
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 28/09/2020
Good products but unfortunately a catastrophic delivery service. For a delivery in Luxembourg paid on October 2nd, the parcel was delivered at the end of November ...
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Response from Le Comptoir de Mathilde
Hello Mrs. DOMET, We're very sorry for the delay in delivery. Unfortunately, our service provider (La Poste) seems to be experiencing many delivery delays and has yet to adapt to the situation we are experiencing. We are doing our utmost to dispatch your parcels within 48 hours of your order. Enjoy your meal and have a wonderful festive season, The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/11/2020
Very good level navigation, a lot of choice for my part chocolate lollipops at the top very good taste a pleasure for the taste buds I highly recommend ️.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/11/2020
I love it!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
Fast delivery, perfect communication
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Rating: 5 out of 5
following a purchase from 25/11/2020
Very good experience, fast delivery and trouble-free tracking.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
Great. Fast. Well packaged
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/11/2020
Delivery well protected. Very good!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/11/2020
Fast and reliable delivery. I recommend it.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/11/2020
Fast delivery. The site is well presented. No complaints.
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