Customer reviews of Le Comptoir de Mathilde

9,4 /10

Based on 6 357 published reviews

5 5 272 83% 4 561 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.

Reviews 1 and 5 stars

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Acheteur vérifié

Published on 15/05/2017 à 23h56 following a purchase from 11/12/2016

Super, fast delivery, delicious product and original presentation, I recommend it.

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Acheteur vérifié

Published on 15/05/2017 à 23h44 following a purchase from 16/12/2016

Good products

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Acheteur vérifié

Published on 15/05/2017 à 23h24 following a purchase from 20/04/2017

Quite intuitive and good product descriptions

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Acheteur vérifié

Published on 15/05/2017 à 22h53 following a purchase from 25/11/2016

bsr nothing to reproach you

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Acheteur vérifié

Published on 15/05/2017 à 22h47 following a purchase from 30/04/2017

fine

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Acheteur vérifié

Published on 15/05/2017 à 22h37 following a purchase from 15/12/2016

Very nice

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Acheteur vérifié

Published on 15/05/2017 à 22h02 following a purchase from 17/03/2017

Very clear site, easy ordering... The products arrived in good condition: very (too?) well packaged, in a huge cardboard box!

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Acheteur vérifié

Published on 15/05/2017 à 21h52 following a purchase from 19/12/2016

well

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Acheteur vérifié

Published on 15/05/2017 à 21h38 following a purchase from 14/12/2016

Very happy with my order, I recommend this merchant without hesitation.

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Acheteur vérifié

Published on 15/05/2017 à 21h38 following a purchase from 27/02/2017

Extremely disappointed, I will not recommend this site. They made a mistake in the last name of the recipient, if the post office had not been merciful, the recipient would not have been able to have his parcel. I emailed the site for an explanation but never got a reply.

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Response from Le Comptoir de Mathilde Published on 16/05/2017

Hi Annaelle, I'm sorry if you had a bad experience. I've just looked at your order again, and it turns out that we had taken into account that it was a gift and the parcel was normally sent to the name and delivery address you had indicated. We haven't received a message from you since (perhaps you haven't written to [email protected]?). However, from the Colissimo tracking number, I can see that La Poste was unable to deliver the parcel at the first attempt. Yours faithfully

Acheteur vérifié

Published on 15/05/2017 à 21h29 following a purchase from 09/12/2016

Very good

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Acheteur vérifié

Published on 15/05/2017 à 21h25 following a purchase from 16/02/2017

A site to tantalize the taste buds.

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Acheteur vérifié

Published on 15/05/2017 à 21h22 following a purchase from 27/01/2017

perfect.

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Acheteur vérifié

Published on 15/05/2017 à 21h07 following a purchase from 06/12/2016

The parcel was delivered on time. The products were in good condition and well packaged! Gifts that were a great hit with everyone!

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Acheteur vérifié

Published on 15/05/2017 à 20h47 following a purchase from 24/11/2016

Nothing to complain about, the order arrived on time, complete.

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Acheteur vérifié

Published on 15/05/2017 à 20h47 following a purchase from 18/11/2016

beautiful and good!

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Acheteur vérifié

Published on 15/05/2017 à 20h45 following a purchase from 11/12/2016

I received my order but the jars of spread had leaked as well as the lavender mustard. I sent 2 emails....no news.... so I phoned. They sent me more jars .... Same problem. So I reported it again. Still no news. So that's the end of ordering from them... too bad, because I love their products! But ordering to throw away.....

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Response from Le Comptoir de Mathilde Published on 16/05/2017

Hi Aude, I'm sorry you had a bad experience with some of our products. I've just looked at your order again and it turns out that we sent you the products you reported as leaking the first time.
Unfortunately, through lack of luck or care taken by the carrier (it's very rare for products to arrive broken, let alone twice in a row), you sent a second claim on 09/01 which was never forwarded to me. In view of the time that has passed since then, and in order to compensate you, I invite you to contact me at [email protected]. We apologize for the inconvenience. Yours faithfully

Acheteur vérifié

Published on 15/05/2017 à 20h42 following a purchase from 28/02/2017

I made it as a gift for my sister-in-law who loved it!

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Acheteur vérifié

Published on 15/05/2017 à 20h37 following a purchase from 04/12/2016

easy to navigate

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Acheteur vérifié

Published on 15/05/2017 à 20h36 following a purchase from 01/04/2017

The products are a real delight. I'm really very satisfied.

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Acheteur vérifié

Published on 15/05/2017 à 20h36 following a purchase from 19/12/2016

One product missing, reactive despite everything, Christmas period. RAS.

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Acheteur vérifié

Published on 15/05/2017 à 20h33 following a purchase from 08/01/2017

Friendly Claire, makes you want to order

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Acheteur vérifié

Published on 15/05/2017 à 20h32 following a purchase from 05/01/2017

A convenient site, fast delivery and quality products. Bravo le comptoir de Mathilde!

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Acheteur vérifié

Published on 15/05/2017 à 20h31 following a purchase from 08/12/2016

nothing to add!

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Acheteur vérifié

Published on 15/05/2017 à 20h29 following a purchase from 11/12/2016

Excellent site. Everything is super good. I share with my friends without any problem.

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Acheteur vérifié

Published on 15/05/2017 à 20h27 following a purchase from 27/04/2017

Order received very quickly. Everything is very well packaged and the after-sales service is very responsive!

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Acheteur vérifié

Published on 15/05/2017 à 20h26 following a purchase from 23/12/2016

Serious site. Possibility of contact by telephone, where an interlocutor is very attentive.

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Acheteur vérifié

Published on 15/05/2017 à 20h21 following a purchase from 10/12/2016

Tres bien!!!

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Acheteur vérifié

Published on 15/05/2017 à 20h16 following a purchase from 07/05/2017

2 orders and 2x very satisfied. Quality, fast shipping

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Acheteur vérifié

Published on 15/05/2017 à 20h10 following a purchase from 16/03/2017

I love all the spreads. Bravo for the quality of the products. When are you opening in Nancy?)

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Acheteur vérifié

Published on 15/05/2017 à 20h09 following a purchase from 12/04/2017

very well designed

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Acheteur vérifié

Published on 15/05/2017 à 20h07 following a purchase from 05/05/2017

Everything perfect!

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Acheteur vérifié

Published on 15/05/2017 à 20h04 following a purchase from 09/04/2017

Perfect!

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