Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
5 5 272 83% 4 561 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.

Reviews 1 and 5 stars

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L
Laura B.
Rating: 5 out of 5
following a purchase from 20/12/2024
Everything was perfect
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Yannick R.
Rating: 5 out of 5
following a purchase from 18/12/2024
Satisfied
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Adeline D.
Rating: 5 out of 5
following a purchase from 20/12/2024
Fast delivery. Gourmet and high quality products. I recommend 1000x
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adeline B.
Rating: 5 out of 5
following a purchase from 23/12/2024
Very happy with the package, the way it was packed and the parcels.
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REMI B.
Rating: 5 out of 5
following a purchase from 15/12/2024
Very nice product. Delivery on time.
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Isabelle G.
Rating: 5 out of 5
following a purchase from 13/12/2024
Very satisfied with good, well-presented products
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pascal F.
Rating: 5 out of 5
following a purchase from 14/12/2024
Excellent product Perfect delivery on time
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Marie-Laure L.
Rating: 5 out of 5
following a purchase from 16/12/2024
Deadline met Perfect packaging
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Gerd S.
Rating: 5 out of 5
following a purchase from 13/12/2024
Everything worked out wonderfully and the goods are great anyway!
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Marvin G.
Rating: 1 out of 5
following a purchase from 25/12/2024
The parcel was dispatched late and without the accompanying note written on the site.
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Response from Le Comptoir de Mathilde
Hello Marvin,

Thank you for taking the time to share your experience. We sincerely apologize for the delay in your package and the absence of the accompanying note. Your feedback is valuable, and we will take the necessary steps to improve our services.

Best regards,
The Comptoir de Mathilde team
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Naomi P.
Rating: 5 out of 5
following a purchase from 19/12/2024
Gift for Christmas, the person was happy.
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Antonio M.
Rating: 5 out of 5
following a purchase from 26/12/2024
Very happy with my purchases
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JEAN L.
Rating: 5 out of 5
following a purchase from 17/12/2024
super, the products are very good
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Josiane S.
Rating: 5 out of 5
following a purchase from 14/12/2024
Very satisfied with my order. I gave the boxes to friends who really appreciated them.
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CLAUDINE V.
Rating: 5 out of 5
following a purchase from 16/12/2024
Perfect
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Béatrice V.
Rating: 5 out of 5
following a purchase from 24/12/2024
Top!
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Corinne P.
Rating: 5 out of 5
following a purchase from 18/12/2024
🤩👍
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FRANCOIS K.
Rating: 5 out of 5
following a purchase from 14/12/2024
Shipment as ordered and fast delivery in Europe. Perfect
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MATHIEU M.
Rating: 5 out of 5
following a purchase from 20/12/2024
Quality products with a range to suit all tastes. Fast delivery what's more
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Marie H.
Rating: 5 out of 5
following a purchase from 22/12/2024
As always, never disappointed For gourmands like us, it's perfect.
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Florine C.
Rating: 5 out of 5
following a purchase from 23/12/2024
Always on top!
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audrey L.
Rating: 5 out of 5
following a purchase from 21/12/2024
ok
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Giovanni O.
Rating: 1 out of 5
following a purchase from 15/12/2024
one of the items I received arrived damaged. I wrote two emails to ask for a replacement or a refund or in any case a solution for this inconvenience but no one ever answered me.
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Rene B.
Rating: 5 out of 5
following a purchase from 17/12/2024
Very satisfied. The delivery was very fast and the items were superbly packaged. Thank you very much
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OLIVIER V.
Rating: 5 out of 5
following a purchase from 24/12/2024
Perfect, very fast delivery.
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Martine L.
Rating: 5 out of 5
following a purchase from 22/12/2024
Perfect
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Jérémy T.
Rating: 5 out of 5
following a purchase from 19/12/2024
Deliver quickly and as expected.
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Sylvie C.
Rating: 5 out of 5
following a purchase from 17/12/2024
Very fast delivery. Quality products.
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Stéphanie D.
Rating: 5 out of 5
following a purchase from 19/12/2024
RAS Perfect
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Cyril S.
Rating: 5 out of 5
following a purchase from 14/12/2024
Very good quality and fast shipping
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Nathalie L.
Rating: 5 out of 5
following a purchase from 14/12/2024
Top
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LEVIER F.
Rating: 5 out of 5
following a purchase from 29/11/2024
Problem with my delivery, and after several emails and photos they sent me back the two defective products.
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David G.
Rating: 5 out of 5
following a purchase from 16/12/2024
Very good
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Catherine P.
Rating: 5 out of 5
following a purchase from 16/12/2024
Very good products
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Christine C.
Rating: 5 out of 5
following a purchase from 14/12/2024
All went well, except that the delivery man didn't ring the doorbell as instructed. The parcel was put in the letterbox.
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Aline B.
Rating: 5 out of 5
following a purchase from 07/12/2024
Excellent, high-quality product
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FABIENNE J.
Rating: 5 out of 5
following a purchase from 16/12/2024
Correct order. Super fast shipping and quality products! We love EVERYTHING!!! Thank you
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Angélique M.
Rating: 5 out of 5
following a purchase from 29/11/2024
Items as described, fast delivery.
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Clara T.
Rating: 1 out of 5
following a purchase from 10/12/2024
Order placed well before Christmas, unfortunately I only received half of the order and was therefore unable to give the Christmas presents in time. Mail sent to the address given but no reply, I had to contact them on the website. Too bad.
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Response from Le Comptoir de Mathilde
Hello Clara,

We thank you for your feedback and are sincerely sorry to hear that your experience with Le Comptoir de Mathilde did not live up to your expectations. We understand the importance of receiving your orders on time, especially during the holiday season.

Rest assured that your satisfaction is our priority. We take your feedback very seriously and will be reinforcing our customer follow-up to prevent this from happening again. Please do not hesitate to contact us directly should you require any further assistance.

Thank you for your understanding,

The Comptoir de Mathilde team
E
Emmanuelle P.
Rating: 5 out of 5
following a purchase from 18/12/2024
Perfect order arrived just in time for New Year's Eve
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