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A
Rating: 5 out of 5
Perfect
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Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
Summary of reviews
The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Reviews 1 and 5 stars
Reset filtersS
Rating: 5 out of 5
Spread order. Satisfied. Too bad the tapenades were out of stock at the time of my order... To be continued.
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C
Rating: 5 out of 5
Very nice gift. Available in time.
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L
Rating: 5 out of 5
Well packaged parcel, fast delivery, I recommend
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A
Rating: 5 out of 5
Very good
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C
Rating: 5 out of 5
No problem at all. Super
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C
Rating: 5 out of 5
Never disappointed, fast delivery, well protected. Nothing to say, it's perfect
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D
Rating: 1 out of 5
1st experience of buying on the internet. 1 broken pot and 1 pot that leaked. It can happen but despite 3 emails I'm still waiting for customer service... 😕
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A
Rating: 1 out of 5
I received my parcel with the chocolate completely broken for Christmas. I tried to contact them but no answer.
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F
Rating: 5 out of 5
Fast delivery - Products as good as ever
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E
Rating: 1 out of 5
The products were not packaged properly, one jar was broken and leaked all over the other products. I couldn't offer any product from the box because everything was damaged...
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N
Rating: 5 out of 5
There was a small problem with the delivery but everything was sorted out and I was able to receive the rest of the order on time.
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T
Rating: 5 out of 5
Nothing to say, it was perfect
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E
Rating: 5 out of 5
The two packages were not for me, but a priori they were appreciated! 🤗
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J
Rating: 5 out of 5
Very well packaged for transport, very nice for a child.
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C
Rating: 5 out of 5
Everything is perfect
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A
Rating: 5 out of 5
Very nice products and very good effect on the table of the festive meal 😉
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C
Rating: 1 out of 5
On 17/12/2024, we received our order. When we opened it, we noticed a sticky liquid at the bottom on the protective paper. It turns out that the jar of vanilla rum canelé had leaked. The lid of the jar was not hermetically sealed. The same day, a complaint was made to the service department (photos sent). No response. On 20/12/2024, a reminder was sent. To date, no response. After-sales service non-existent. Waiting for an answer from your services.
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N
Rating: 5 out of 5
Delivery problem with the carrier but the parcel was great, the items well packaged and the customer service very friendly.
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J
Rating: 5 out of 5
Very good
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C
Rating: 5 out of 5
Very good
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M
Rating: 5 out of 5
Package arrived on time, my tablets arrived broken but after sending an email customer service replied quickly and did what was necessary.
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J
Rating: 5 out of 5
Perfect
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M
Rating: 1 out of 5
The parcel arrived broken, I refused the parcel, and despite my email requests I have not been reimbursed, I have had no reply. And they don't answer the phone. I'm a regular store customer and I'm very disappointed by this experience.
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H
Rating: 1 out of 5
2 orders placed on the same day, one arrived on time... the other is apparently still with the sender! No reply to the many e-mails sent, impossible to get through to customer service... and the surprise offered for orders over €75 is a simple sample of spread... As a long-standing customer, I'll be moving on from here...
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S
Rating: 1 out of 5
package received damaged, carrier not professional, so package refused and no response from you regarding the claim...so very disappointed...
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S
Rating: 5 out of 5
very careful and fast shipment,thank you
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I
Rating: 5 out of 5
Super pretty and very good
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B
Rating: 5 out of 5
Very satisfied with my order.
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A
Rating: 1 out of 5
The disaster: the chocolate to be broken arrives already... broken. Complicated to offer. I send a message via the after-sales service on the site and no news since.
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S
Rating: 5 out of 5
Fast, careful shipping and delicious treats
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E
Rating: 5 out of 5
Great products.fast delivery
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P
Rating: 5 out of 5
First delivery, box ripped open (theft of 3 pots) and one pot broken. Delivery refused. Second delivery perfect!
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I
Rating: 5 out of 5
Order arrived on time, well packaged. Delighted with the excellent spread!
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M
Rating: 1 out of 5
Very bad experience. Breakage in the parcel and no response from them despite notification with a photo as soon as the parcel was opened and several reminders by e-mail. We are 13 days later and still no news from them. Unacceptable!
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M
Rating: 5 out of 5
Products very well presented in an attractive box. Fast shipping and very well protected.
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L
Rating: 5 out of 5
Thank you very much!
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M
Rating: 5 out of 5
Perfect
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S
Rating: 5 out of 5
High-quality Advent box.
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M
Rating: 5 out of 5
Fast delivery, well packaged products
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