Customer reviews of Le Comptoir de Mathilde

I saw the different mustard pots a bit bigger than what I received. The size of the mustard pot is really ridiculous

Delay far too long

Hello, we were disappointed by the quality of the chocolate (pralines) and by the chocolate paint that we unfortunately never managed to melt...

Hello, I was very disappointed regarding my penultimate order because the delivery times were really long. Usually, it goes much better. Nevertheless, it did not prevent me from placing another order.

The package arrived damaged and one glass out of four was missing. I reported the damaged package, but have not yet received a response or a replacement.

Yes and no. My order included a Texan appetizer. I realize that you have changed the recipe in the meantime (for a few years). It's no longer the same. Disappointed.

Having been a fan of the brand for several years, my last online purchase went very badly... damaged order, not received by the pickup point... and very, very complicated to get in touch with customer service (15 calls and 4 emails before reaching someone...) the package was finally returned with almost 2 weeks delay. Too bad!

This is in no way a problem with the Comptoir de Mathilde but with its deliveries via DPD: due to the failure to organize the routes according to the opening hours of the pickup points, the package is marked as unable to be delivered because the pickup point is closed. Day after day they are able to attempt delivery without ever succeeding. When you call customer service, the only response is that the hours do not allow for delivery; at no point do you receive a message to indicate the situation and you can wait a long time! The only solution proposed after several calls is to deliver to another pickup point that is less convenient in terms of proximity, but open during wider hours. Second order at Le Comptoir de Mathilde and second disappointment with DPD; in the long run, this may discourage me from ordering from the counters.

The products from Mathilde's counter are very good, however, 2 jars were no longer sterilized when we opened them. I noticed the first one right away because it was leaking, the second one was during use and only one was refunded to me.

not what I expected

Chocolates received broken twice despite protection in the box marked fragile, carrier problem ...

The goods arrived at my house in good condition, until the delivery driver decided to put the parcel over my gate, which is over 2 m high. No need to mesh, the chocolate was in crumbs. Of course it was. I notified Mathilde's counter by e-mail, followed up several times and got no response. The delivery took place on December 18, and all my chocolate gifts had to be redone... To this day, I still haven't had a reply from the comptoir de Mathilde customer service department. On the other hand, I'm bombarded with advertising emails every day. So no, it's not a mistake on their part, since the chocolate was fine until then, but the lack of response on their part is extremely unpleasant. I still placed two orders for a total of around €200, which for me is a substantial sum. I expected a little more attention from the supplier. I've been in this situation before and the supplier apologized for the inconvenience, and at the very least returned or refunded the goods.

The order was fine, but I had a lot of problems with the delivery with your service provider, whom I wouldn't recommend at all!

Ordered a broken tablet, arrived already broken...

Received the package with a broken jar of baba au rhum caramel. I made a complaint to customer service: no response...

The products are good but I had a problem with a product I received that was broken. I haven't had any feedback from customer service despite a message for 3 weeks and a call. It's a real shame for good products that customer service isn't up to scratch.

The chocolate arrived broken in the parcel. No response via the customer account or via the e-mail address supplied in the parcel. At almost €20 each, you'd expect a response. If I add to that the fact that the parcel delivery address was changed by their carrier without my agreement, the experience is more than mixed.

Expensive shipping costs, not even home delivery, and long delivery times.

Forward calendar received late Damaged, and hard chocolates delivery not even available in store collection Will not order again

I had a very mixed experience because I received someone else's parcel. After numerous calls to customer service (difficult to reach), I received my parcel 2.5 weeks after placing my order (I thought I wouldn't get it in time). The products were very well packaged. Contrary to what the website says, I didn't get a "gourmet surprise" despite having spent over 75 euros!

I received a damaged parcel, broken chocolate when I was supposed to give it as a present and no response from customer service, disappointed I had to change my present .....

3 of the chocolates I bought arrived broken into several pieces, making them impossible to give as gifts. I emailed customer service about ten days ago, and got no response from them.

A gift from 75€ of purchase. I'm still waiting for the gift. And I'm still waiting for my e-mail to be answered. In short, I'm waiting

package incomplete. pots missing

My order arrived with broken chocolate elements, plus a gift was offered from the 75€ I got nothing in my parcel even though I spent 77€. I sent them an e-mail to let them know, but never got a reply.

Calendars don't fit, all the chocolates have fallen off. Contacted customer service, comment left unanswered. I am disappointed with my order

The 3 chocolate plates arrived broken. I sent an email to customer service and I still haven't heard anything back. Quite disappointed.

The vegetable spreads are too liquid and the jars are not filled.

Si0e web inaccessible pendant le black friday.produit arrivé abimé

I sent 4 emails because two of the babas arrived badly closed. and I haven't heard back. These are Christmas presents.

order received late, with a destroyed advent calendar inside, nothing fit in the boxes.

The shelves all arrived broken. The inner protective packaging was not sufficient.

Very good products but customer service to review! Products received broken but after 3 messages to customer service still no answer!

Package received damaged and incomplete. No response despite two emails. I will not order from them again, even if the products are of good quality.

A product out of stock was replaced without my agreement and a product arrived damaged. No return from customer service.

I took a box of several squares of chocolate. I'm disappointed by the quality of the chocolate, it doesn't taste like chocolate...

I am not happy because I received a jar in my package very damaged so inedible, so I sent an email to the comptoir de Mathilde and so far no response from them (it's been 1 week) it's a shame because I love their products.

Missing a product And no response from customer service

Disappointed with the advent calendar. I thought this one had more spreads, but for the price we pay there are just herbs...

Hello, I received an incomplete package, I made a claim on the site, no news for several days.